Just to clarify, the HVAC system uses a combination of both battery sources in its use.
The high voltage traction battery is used to provide the heat etc, while the blower motor fan is using power supplied from the standard 12 volt battery normal found under the bonnet.
The different intensity levels of air delivered to the vents is controlled by using a resistor pack, this gives the motor the ability to be reduced to a desired speed.
Without the resistor the motor would spin at max / full power instantly when it was powered on with 12 volts.
This normal behaviour a good indication if your resistor pack has failed.
Lower speeds are lost and only max air flow is possible.
Some ZS EV owners have experienced this situation.