MG ZS EV 2024 - iSmart connection issues

[sdeman98]

Hi,
I just got my brandnew MG ZS EV Long Range Luxury (2024). Before i had the Standard Range Comfort (2023). With the previous MG ZS EV there were no issues connection to the iSmart app. That set-up method was different then now btw.

So, i managed to login to my iSmart account in the car infotainment system, and i've also managed to show the QR code on the screen. There are 2 actually, but one is for installing the app, the other to connect to the app.

So, when i open the iSmart app on my device (android), and i want to scan the QR code, the camera/scanner shuts down after like 1 or 2 seconds, and it hasn't scanned the QR code. I've tried multiple ways to scan the QR code, but the device app wont work properly.
So far i've tried:

• Reinstalling the android app
• Deleting cache etc
• Login/logout
• Disconnected my previous car from the app.

I've searched online for the same issue, but haven't found one so far. The only thing i can try next, is to try to connect the app with a different device (have to wait till my wife gets home ;P)

Any suggestions? Would be more than welcome!

 

[Susanna]

I saw a post about this from another forum member, and it was to do with the recent android update. Do you have another type of phone/tablet that you could use, just to bind the car? Once bound to your account, you can then access it from the troublesome phone. Worth a try?

 

[sdeman98]

I saw a post about this from another forum member, and it was to do with the recent android update. Do you have another type of phone/tablet that you could you use, just to bind the car? Once bound to your account, you can then access it from the troublesome phone. Worth a try?

This solves the issue!
Used the phone from my wife with another software version and it worked perfectly.
Thanks!

Topic can be closed, idk how i do that

 

[Coulomb]

Topic can be closed, idk how i do that

We don't do that, your post can help others in the future.

As a point of interest, is your phone a Google Pixel that recently had a security update? It would be good to know which phone models are affected.

 

[sdeman98]

Yes, i have a Google Pixel 8 Pro with a recent update to Android 15

 

[fxwebby]

The app is Ismart is crap . Continues to do token timed out . There is app support but they are not bothered.

 

[fred12345]

The app is Ismart is crap . Continues to do token timed out . There is app support but they are not bothered.

somebody else had the same problem and sorted it out recently, search the posts, can't remember what was the thread called...

 

[jwmgzsev]

I’ve just noticed with our MG ZS EV Trophy the ismart app is very problematic when the car is on WiFi! Disconnecting the car from WiFi back onto 4g resolved the issue of not being able to remotely turn on the climate control etc. were using iPhones so not exactly related issue..