Yeah service levels between individual dealerships will always differ. Which is a pain.
We also had the electric ZS loan car for our 2 week repair period. Luckily our dealership wasn't too bad on the communications front, they blamed most of the delay on MG head office who had them first run a whole bunch of additional diagnostics on top of what they had already done (fair enough, no point replacing something only to have it break again a week later). Then waiting on their warranty approval.
In my case luckily the part was in stock, so no additional delays there.
Good luck, hope you get it back soon.
Agreed, customer service will vary between dealers. Disappointed we are stuck now with the dealership we went through - you can’t have it all!
So I got the call to advise our car was ready for pick up on Wednesday. I arrived excitedly on Wednesday morning.
They explained that with the airbag light issue in our case, a plug or wire was loose and they needed to replace the whole module on the left curtain airbag. That’s now sorted which is great.
Another issue we asked them to check up on while it was in, was the rate of charge.
My hubby is an electrician who would explain it better than I would… but basically, we tried to charge it from 60%, expecting that it would be charging at atleast 2-2.3kW. We were charging from a 10A gpo at the time (we now have installed an Ocular Solar IQ) but it was only pulling 1.2kW charge which is only roughly 5A.
They said they checked and there was no issue, all was working within spec. Has anyone else experienced this?
We haven’t been unable to charge it with the Ocular Solar IQ yet because guess what??
On pick up, I inspected the car before I left because it had been there for so long. I just wanted to make sure it was all good because I had a concern it wasn’t stored securely and no one could confirm that fact for me. Luckily I did…. It has a massive dent in the drivers side rear passenger door and no one knew what happened!
I left it there annd took the loan car again until they figured out what happened. The service manager called me back the same afternoon and said that notes on the file explained someone called me last week to advise that my car was parked out in the street and a neighbour living in the street had backed into it.
I call BS considering it was the first I heard of it and they didn’t know about it when they called me to come collect….
Our dash cams didn’t record a thing because they disconnected them the day I dropped it off.
Fair to say we are now in the middle of negotiating a fair resolution. The saga continues. We are devistated ?
