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- MG4 Trophy LR
Not every garage or make does. You are saying things that are easily disproved by experience.
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Amended, though that was friendly for me.Let's keep it friendly, guys.
That was my strategy too, but I booked online with no option for adding comments. When I took it in they said they had only scheduled time for the service so I would have to book for ‘fault diagnosis’ some other time.I was prepared to pay for the service to get the software updates….
I have MG HS PHEV and I booked my service for July a few weeks ago, this is my last service on by service plan. I asked about a replacement plan and the dealer said as only have 15000 at 3 years it many better to save the money I spend on the plan as I do low mileage.I am looking at possibly taking out a service plan and note on the MG website that they suggest different levels of service based on annual milage. EG below 10K per year, and 15K per year.
On the higher milage plan the key batteries are shown as included 2nd and 4th years, but on the lower milage plan there is no mention of the key batteries.
Similarly brake fluid change is included on Y2 and Y4 for the higher milage plans, but is only reccomended Y2 and Y4 for the lower milage schedules. Does this make sence.
When getting a quote for a service plan, there is no way to select annual milage. I would have expected the option for below 10K, and upto 15K.
Do you know what is included in the annual services, in addition to AA roadside assistance and MOTs Y3 onwards. (MOTs are an additional cost).
Thanks
That was my strategy too, but I booked online with no option for adding comments. When I took it in they said they had only scheduled time for the service so I would have to book for ‘fault diagnosis’ some other time.
My local dealer publishes two local numbers; one for car sales and one for service. I phoned their service one and it went straight to their central (head office?) booking system. After they completed the service they phoned to tell me it was ready for collection so now I have a third number to try.I bypassed the MG service booking system by ringing the garage and letting it ring through the options twice, then I get the local switchboard and I can talk to the actual people there (not a call centre) and I've been able to combine fault finding with servicing, then I follow up with a printed page summarising everything I want them to look at and I ask to go through it with the lead technician when I hand over the keys.
So far this has worked really well.
So I tried that number today to make a 'bug fix' booking, since they failed to do investigate my list of faults I provided when I took the car for its first service. Unfortunately the new number took me to the Head Office call centre again. I was asked what issues needed attention so I said I had a list (a full page of A4) and I offered to email it. I had to read out a synopsis insteadMy local dealer publishes two local numbers; one for car sales and one for service. I phoned their service one and it went straight to their central (head office?) booking system. After they completed the service they phoned to tell me it was ready for collection so now I have a third number to try.
I see it more as a charge for the 1 year MG Assistance cover (Just a shame the dealer didn't register itHad my MG4 Trophy serviced this morning. £120 to check the coolant levels really. Could have taken a photograph and sent it to them!!
It was worse than I thought. The ‘excuse’ for the dealer not renewing my MG Assistance cover is a knock-on effect of it not been registered correctly last year. (Although it’s difficult to understand how they didn’t notice last year’s error on this year’s renewalSo I tried that number today to make a 'bug fix' booking, since they failed to do investigate my list of faults I provided when I took the car for its first service. Unfortunately the new number took me to the Head Office call centre again. I was asked what issues needed attention so I said I had a list (a full page of A4) and I offered to email it. I had to read out a synopsis instead
Oh - And I checked with MG Assistance today. My cover wasn't renewed after my service.