MG4Xpower, Zappi and IO issue

[tuonopepper]

Morning all,

I have IO and a Zappi v2, smart scheduling has been working flawlessly for 18 months on our XC90 T8 PHEV.

We've now got an MG4 Xpower and smart charging will not work at all. Plug the car in and the schedule is created but never starts.

There's no scheduling set in the car and I can manually boost via the Octopus app no problem.

I disabled IO smart charging last night and set a Zappi schedule, work perfectly and car stopped charging at 80%.

I've deleted and re added the Zappi as a device and that's not made any difference. If calling a boost works from the Octopus app I'm at a loss a to why the Smart charging doesn't kick off?

Cheers,

James

 

[DevonMG4]

Morning all,

I have IO and a Zappi v2, smart scheduling has been working flawlessly for 18 months

I have your setup with a Zappi V2 (not a 2.1) and an MG4 SE - no problems such as you describe.

A possible cross check of Zappi & Xpower would be to set the Zappi to FAST and see if it'll charge, it will of course as boost works, a VERY temporary fix might be to put a schedule in the Zappi so you can at least charge whilst sorting out?

I think there is an IO forum on Facetube and myenergi host their own.

Good luck.

 

[tuonopepper]

Hmm, I might go through deleting and re-adding the device one more time, but it does charge on a boost even from the Octopus app, it just never starts.

I've done just that, switched off smart charging and set a Zappi schedule last night, watched it start not problem and saw that the car terminated it once 80% was reached so all good.

I'll stick a post on the Myenergy forum and raise a ticket with IO so they can't moan I've turned smart charging off.

Cheers,
James.

 

[tuonopepper]

To conclude.

Logged a call with IO, 2 days later got an email saying try again. Re- enabled smart charging and it worked fine.....Trying for 2 nights in a row tonight.