Charliecharles250
Novice Member
I bought a MG5 brand new two years ago. In October and November, I had to call the AA three times as the car broke down, saying there was a battery fault.
The car went back to MG Hendy, who identified a thin film of water and moisture within the battery compartment.
MG have said that this is because the car was driven in deep water (which it wasn’t), so not covered by the warranty and that the repair would be £18k! (basically more than the car is now worth).
They’ve stated that they ‘know’ it was driven in deep water because there are leaves on the underside of the car, back of the bumper etc.
And this is despite not other evidence of water damage on the car, no trails of mud/dirt. The water/moisture in the battery compartment is clear, which I believe shows that it entered as vapour.
The car has been looked at independently. The independent engineer has stated that this is a design flaw with the MG5, in that moisture can be sucked into the battery compartment with the changes of temperature. Despite stating this, they have said that it’s not a warranty issue, and I should claim on the insurance. But, I haven’t broken the warranty, as I haven’t driven in deep water, and surely this means they should repair the car, or the car isn’t fit for purpose.
MG Hendy have been awful and so unhelpful to deal with. It’s taken 4 months to get to this point, and they’ve now said they can no longer speak to me, as my views are subjective!
Has anyone else had this problem? Does anyone know anyone who can help?
The car went back to MG Hendy, who identified a thin film of water and moisture within the battery compartment.
MG have said that this is because the car was driven in deep water (which it wasn’t), so not covered by the warranty and that the repair would be £18k! (basically more than the car is now worth).
They’ve stated that they ‘know’ it was driven in deep water because there are leaves on the underside of the car, back of the bumper etc.
And this is despite not other evidence of water damage on the car, no trails of mud/dirt. The water/moisture in the battery compartment is clear, which I believe shows that it entered as vapour.
The car has been looked at independently. The independent engineer has stated that this is a design flaw with the MG5, in that moisture can be sucked into the battery compartment with the changes of temperature. Despite stating this, they have said that it’s not a warranty issue, and I should claim on the insurance. But, I haven’t broken the warranty, as I haven’t driven in deep water, and surely this means they should repair the car, or the car isn’t fit for purpose.
MG Hendy have been awful and so unhelpful to deal with. It’s taken 4 months to get to this point, and they’ve now said they can no longer speak to me, as my views are subjective!
Has anyone else had this problem? Does anyone know anyone who can help?
