JimD
Established Member
- Joined
- May 9, 2022
- Messages
- 221
- Reaction score
- 420
- Points
- 118
- Location
- Washington UK
- Driving
- MG5 SE LR
Since we got our solar panels and battery and set up export payment, I've had a few occasions where Octopus failed to credit our account for electricity export (i.e. not just on one bill, but just stopped including them for several months until I noticed & pulled them up about it).
Each time, they insisted I provide a photograph of the meter showing the export reading (despite the fact that they clearly have the data, since it's shown in my usage stats on the 'consumption' pages of their website).
They've just done the same again - stopped paying from January and now that I've asked them to pay up, they want a photo of the meter before they'll do so, even though they admit they already have the readings (!!). I've already queried the need and they've come back insisting they need one (but without giving a plausible explanation why).
Has anyone else had this?
Each time, they insisted I provide a photograph of the meter showing the export reading (despite the fact that they clearly have the data, since it's shown in my usage stats on the 'consumption' pages of their website).
They've just done the same again - stopped paying from January and now that I've asked them to pay up, they want a photo of the meter before they'll do so, even though they admit they already have the readings (!!). I've already queried the need and they've come back insisting they need one (but without giving a plausible explanation why).
Has anyone else had this?