PeeDeeBee
Novice Member
Placed a holding deposit on a MG ZS from Marshall Ford in Cambridge. Car looked OK but I wanted to have a test drive before committing more funds to the purchase, which I'm planning to do tomorrow.
I had been keen to understand the service history of the car, as apparently it was ex-motability and then owned privately after.
I had reached out to MG customer service earlier in the week, and after 4 business days I've received the rather unhelpful reply only the registered keeper, or a dealer can confirm it. Has anyone else had any success with this?
Given part of the perceived value of a vehicle is its full service history, I'm not sure where this leaves things.
"Thank you for contacting MG customer service.
The only way to confirm the full applicable warranty on an MG vehicle would be by investigating the services completed on the vehicle.
If a vehicle has a full-service history, we class that as having full warranty coverage meaning that anything that would have been covered will still be in accordance with MG’s terms and conditions.
If a vehicle has missed a service or been service late, we class that vehicle as having a case-by-case warranty.
This means the vehicles warranty claims would be judged on a case-by-case basis and would be determined after the diagnosis of the fault.
Due to new policy, only the registered keeper of the vehicle can request a service history check.
For me to be able to complete this, the dealership will need to request the service history on your behalf and provide the V5C document for proof of ownership.
I would advise you to request the above from the dealers.
I hope this has answered your query, should you have any other queries please do not hesitate to contact us.
I had been keen to understand the service history of the car, as apparently it was ex-motability and then owned privately after.
I had reached out to MG customer service earlier in the week, and after 4 business days I've received the rather unhelpful reply only the registered keeper, or a dealer can confirm it. Has anyone else had any success with this?
Given part of the perceived value of a vehicle is its full service history, I'm not sure where this leaves things.
"Thank you for contacting MG customer service.
The only way to confirm the full applicable warranty on an MG vehicle would be by investigating the services completed on the vehicle.
If a vehicle has a full-service history, we class that as having full warranty coverage meaning that anything that would have been covered will still be in accordance with MG’s terms and conditions.
If a vehicle has missed a service or been service late, we class that vehicle as having a case-by-case warranty.
This means the vehicles warranty claims would be judged on a case-by-case basis and would be determined after the diagnosis of the fault.
Due to new policy, only the registered keeper of the vehicle can request a service history check.
For me to be able to complete this, the dealership will need to request the service history on your behalf and provide the V5C document for proof of ownership.
I would advise you to request the above from the dealers.
I hope this has answered your query, should you have any other queries please do not hesitate to contact us.
