Steve Kaye
Established Member
- Joined
- Apr 15, 2023
- Messages
- 93
- Reaction score
- 59
- Points
- 24
- Location
- Orewa, Auckland, New Zealand
- Driving
- ZS EV SE
I had 2 similar issues with the emergency braking coming on while i had the automatic cruise control on. ( I have a 2022 ZS EV with 320km range)
Initially I discussed it with the dealer I purchased the vehicle from.
They gave me a load of BS, and basically said it was driver error.
I then contacted the New Zealand importer, told them it wasn't good enough.
They readily agreed to an in warranty check ( at the dealership where I purchased the vehicle from).
End result was: radar was mis aligned, plus they did two software updates ( not sure of the detail)
Learning point is, don't take no for an answer, if you think there is something wrong with your vehicle, there probably is.
If you come at it from a safety perspective, they should get involved in a remedy.
In New Zealand, we also have a Consumer Guarantee Act, amongst other things, the Act says that items must "be fit for purpose".
Initially I discussed it with the dealer I purchased the vehicle from.
They gave me a load of BS, and basically said it was driver error.
I then contacted the New Zealand importer, told them it wasn't good enough.
They readily agreed to an in warranty check ( at the dealership where I purchased the vehicle from).
End result was: radar was mis aligned, plus they did two software updates ( not sure of the detail)
Learning point is, don't take no for an answer, if you think there is something wrong with your vehicle, there probably is.
If you come at it from a safety perspective, they should get involved in a remedy.
In New Zealand, we also have a Consumer Guarantee Act, amongst other things, the Act says that items must "be fit for purpose".
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