USB cable keeps dropping connection - recommendations?

[meveringham]

Trying to use Apple Carplay and the connection comes up (i.e. the icon goes white, not greyed out) for a second or two, then the connection drops before I can press the button. Disconnecting and reconnecting the cable has the same effect, car play becomes briefly available and then drops out again.

Is there a particular specification USB/lightning cable we need to use? Wondering if it's a cable quality issue....

 

[Jomarkh]

Hi, are you using an Apple cable or one from £1land?

 

[meveringham]

genuine Apple cable and a high quality one purchased from Amazon, both same result

 

[JohnInFrance]

Are you using a genuine Apple cable? We found that on Carplay the connection was only reliable with an Apple cable and the cheaper supermarket ones that we had didn't work well at all.

 

[meveringham]

Yes @JohnInFrance, genuine Apple cable as previous response. Odd.

 

[Deleted member 9909]

Or a s/w mismatch. Got access to another iPhone for test purposes?

 

[Deleted member 9692]

Have you tried cleaning the lightning port on your phone. A lot of debris can get in there and cause connection issues.

 

[Hallix73]

Trying to use Apple Carplay and the connection comes up (i.e. the icon goes white, not greyed out) for a second or two, then the connection drops before I can press the button. Disconnecting and reconnecting the cable has the same effect, car play becomes briefly available and then drops out again.

Is there a particular specification USB/lightning cable we need to use? Wondering if it's a cable quality issue....

Do you need the cable to charge as well? Or do you have the Trophy? I fitted one of these and works brilliant, hidden under the centre gear selector tray.CarLink4.0

 

[tsedge]

Phone locked or unlocked? I have found unlocked works much more reliably with various cars I have tried in it (yes, I know it shouldn't, but it does).

 

[siteguru]

In my current car I have to unlock the phone screen before AA will be recognised by the car. (It can be locked after once connected).

 

[Oberoy]

In my current car I have to unlock the phone screen before AA will be recognised by the car. (It can be locked after once connected).

There is an option in the AA option on the phone to allow without unlocking have you set this?

 

[siteguru]

Tried it many times - never works with this phone/car. I think that might be a feature of later AA implementations where AA is embedded into the OS ... my phone is on Android 10 but was an update from Android 9 so still has the separate AA app.

 

[Ayoull]

Tried it many times - never works with this phone/car. I think that might be a feature of later AA implementations where AA is embedded into the OS ... my phone is on Android 10 but was an update from Android 9 so still has the separate AA app.

Setup smart locking, I have it setup to unlock my phone when it connects to the cars bluetooth

 

[Tig170]

Trying to use Apple Carplay and the connection comes up (i.e. the icon goes white, not greyed out) for a second or two, then the connection drops before I can press the button. Disconnecting and reconnecting the cable has the same effect, car play becomes briefly available and then drops out again.

Is there a particular specification USB/lightning cable we need to use? Wondering if it's a cable quality issue....

Yes same problem here (2 iPhone 12’s & 4 cables), very hit and miss with the data connection (connects for a second, then disconnects)- charges all the time though

 

[meveringham]

Yes, that’s exactly what I’ve got too

 

[AndyM]

Amazon product ASIN B0B9GP59NT
This one works for me with iPhone 13. No issues and is a good length to keep everything tidy.

 

[meveringham]

Amazon product ASIN B0B9GP59NT
This one works for me with iPhone 13. No issues and is a good length to keep everything tidy.

Thanks Andy, ordered!

 

[meveringham]

Have you tried cleaning the lightning port on your phone. A lot of debris can get in there and cause connection issues.

It's definitely not this, I've tried 6 different cables now, all MFI and 2 genuine Apple ones!

 

[siteguru]

I got these in 2021 and used one of the cables in my car today with my Android phone (Moto G8 Plus) ... Android Auto worked straight away (albeit I made sure to pair via Bluetooth first).

 

[Deleted member 9692]

It's definitely not this, I've tried 6 different cables now, all MFI and 2 genuine Apple ones!

You’ve tried 6 different cables and none work? Surely that would mean it definitely could be a dodgy connection on your phone or am I missing something?