Waylands MG Newbury - MG Dealer Discussion, Opinions & Experiences

[Stuart Wright]

This thread is for discussing Waylands MG Newbury. Please ask questions here and share only your genuine opinions & experiences.

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[PristDean]

Thank you for adding Stuart.

I visited Waylands today for test drive. Met with a very pleasant saleslady who gave me quick overview, listened to my side, then let me loose with an MG4 to test drive.

I was impressed, so after a brief round of further discussions, I ordered a 'Trophy' in 'Dynamic Red'.

Part of the sales pitch was to try and sell me various insurances / protection agreements (tyre, alloys, GAP insurance & Gen 3 as I recall). The only one I went for was the Gen 3 paint and interior protection, which at £322 seemed like a deal, knowing that this protection is not for a DIY'er and seems highly beneficial in terms of paint protection. The saleslady also said this would provide a lifetime guarantee !

All in all a seamless and pleasant experience at Waylands. Hope to collect my new 'super shiny' car in June 2023

Okay, so an update on my experience with this dealer.

The layout of the invoice provided to you when you are onsite takes a bit of effort to work out, VAT calculations etc. So when I returned home I ran the numbers and found that they had charged me using the prices for 2023 when they intend to increase them. This obviously differed from the prices listed on the website for 2022.

Once challenged, the dealer corrected the situation and issued a revised invoice which was £1,000 less in total.

A little disappointing but it goes to show, ensure that you double check everything when making such a large purchase, no matter who you are buying from.

 

[PristDean]

Over the past two and a bit months since my order, the dealership has kept me up to date, even if there was no change. Today I received a personal video message about my order which is progressing well.
Have to say I am really pleased with the communication so far.

So, when I ordered the car I clearly stated to the sales person I did not want it until June as that is when my leased car is returned. The sales person stated that would not be a problem and if it did arrive early they would hold onto it.
Today I received an email from the same sales person asking me to pick the car this Thursday at 4pm !
So they likely want it sold before the end of the tax year and are ignoring what I asked for. As the delivery date on the ordered form states 31st May I have gone back to the same sales person and told them no. I'll collect end of May at the latest.

 

[PristDean]

So I finally collected my car from them. In-between the above post and on collection day:

I organised an early return of my lease vehicle and organised a revised collection date for end of April
I could go on for ages, but in summary, the sales person I dealt with lacked customer service ability, this was clearly evident over the numerous communications we had (driven mainly by me) and lack of attention to detail on their behalf.
On the collection day, I felt the basics were covered, arranging drive away insurance, along with showing me each bottle of the Supagard package in the boot of the car.
I had to work out the rest on my own.
Now i'm capable of working things out (I did state this to the sales person in relation to the car infotainment system etc) and driving things forwards, but when I'm the customer making such a large purchase I expect not just a sales person, but good customer relationship management (CRM) so that the experience sits well with me. These posts would then be different.
Unfortunately, I felt my buying experience with this dealer was poor, start to finish.

 

[PristDean]

I goes on. So despite me stating to the sales person several times during ordering, on collection day too.... I wanted the latest firmware, R33, On collection day the sales person ensured me the latest version was installed. Arrive home with the car and find, R30 installed.
So when I challenge the sales person and express my disappointment at now having to bring it back in, they came back with:
"At the time, my techs confirmed they had uploaded the latest software they had access to "

 

[tsedge]

I goes on. So despite me stating to the sales person several times during ordering, on collection day too.... I wanted the latest firmware, R33, On collection day the sales person ensured me the latest version was installed. Arrive home with the car and find, R30 installed.
So when I challenge the sales person and express my disappointment at now having to bring it back in, they came back with:
"At the time, my techs confirmed they had uploaded the latest software they had access to "

Defies belief a sales person does not know what the latest version of firmware is for a product they are selling, when it became available and if it is installed or not !!!

That's poor, but all too common sadly. Part of the issue was due to restricted availability no dealer staff were driving MG4s themselves so many ignorant about the car (MG UK sales briefings are apparently threadbare or nonexistent). Now a good salesperson would familiarise themselves anyway, but many don't.

 

[PristDean]

Yes, now i'm experiencing after sales service.... emailed the sales person informing of the car being out of date, response stated i'd receive a call. A day later I called myself to have the car updated, no answer on the phone, so left a voice message. Another day later I chatted with online 'Service Desk' staff who said I would get a call back asap. And another day later, i'll make one last phone call !

 

[PristDean]

So, after calling today and getting through, I had someone take my details as the 'Service' team were busy and was told i'd be called back.
Indeed I was called back, but by 'Volvo' next door who said they would not book in unless there is a fault. I emphasised the point and have to say the attitude was not of customer care. In the end I was given a number of a person called 'Jason' to call who is in MG 'next door'.
What kind of operation have I bought into... this is becoming farcical.

On their site it states 'Contact us'.... just one number then for three departments !!!... Not even the right number too !

Sales:01635 922 396
Service:01635 922 396
Parts:01635 922 396

 

[PristDean]

Post sales support is just non-existent at this dealership. I booked in months ago after many attempts over the phone and via email, but was then sent to Volvo next door as they had no staff and I was told they were not busy enough to warrant any staff (despite being an active MG sales site) . Perhaps they should inform potential customers they have no MG service or repairs before they buy!

Tried to book in again recently online, for fixes and was ignored for four days. On the fith day, after leaving reviews online, I get a call from Weylands Volvo asking me about my faults (including the ones I raised online) and they said they are not getting any MG customer requests through hence the no/slow response. I constructively informed the lady post sales care was a shambles from the outset at that dealership and I was confused how she knew to call me if they are not receiving faults through ! To be fair Volvo took my feedback.

How MG hope to sell a 60k? Cyberster with zero customer support and being such a shambles is beyond me! Steer your car clear of this dealership if you are looking for post sale customer care.

 

[JonCott]

I took my 2021 MG5 to Waylands Newbury for software update to allow use of Superchargers. As its under warranty it would be free. On collection they'd found it needed replacement EVCC too. So this was arranged for a couple of weeks later. Also free as under warranty. Now completed replacement EVCC and software upgrade. Tried on a Tesla Supercharger and it worked fine. Happy with the service and arrangement of two brands on two adjacent sites under one company with servicing managed at their Volvo dealership.

 

[Bam Bam]

Bought my car from Waylands Newbury, but they were very happy to pass me on to Waylands Oxford for follow up issues (starting with door handle button not working, since then software updates and service), which was fine by me as it is slightly closer.

Oxford have been pretty good.

 

[Montego]

I bought my MG4 from Waylands. Delivered March 2023. Not impressed. Car could not be charged when delivered and it took 8 days for "Volvo next door" to sort. Also Sales Person told me the extras were free, and then they chased payment. Not impressed with their product knowledge. WLMG in Reading may be newer but I was impressed with them when they did the first service. Will not be returning to Newbury

 

[securespark]

Paint and fabric protection beware. With our last car we were sold some Diamond type protection for the paintwork and seats. The verbal promise was that before the bottle we were given had run out we would get more in the post and this was a 5 year deal. We didn't get it in writing on the sales invoice and we never received anything further.

These add-ons are a great moneymaker for the dealer (and the salesperson), hence buyers are always being pushed to take them up.

 

[Mickandsej]

Collected my brand new 5SE from Waylands Oxford last month. Sat in the showroom I spotted a mark under the headlight, inspected it and there was residue from the transport protection that needed cleaning. Then found dirt under the roof rails. Was attended to by valeter. Should have checked further but it started raining. When I got home in the dry I found loads more unprepped storage dirt. Under the bonnet it looked like it had been in a field, discovered the car was 18 months old when it was delivered to me so had been sitting somewhere very nasty. Removed the engine bay cover and found nesting evidence, cobwebs galore and even mud in the undertray. Dust in the interior came through the fabric. I dumped the car back there as soon as reasonably possible and with only return trip mileage. Car was returned to me three days later with personal apology but nothing extra like a free ceramic coat which I thought would be a justified goodwill gesture.
Thinking back further, when I emailed prior to my ZS ICE first service with a few issues to note, no reply received. The free wash and vac was very poor quality. When I was shown the ZS to collect it was parked in mud.
I have WLMG MG nearer to me but I am seriously considering using Cleevely to maintain the warranty.
If I wasn’t so chuffed with the car I’d shout louder, but I do like it a lot and don’t want to spoil the experience any more. Plus the 38% discount on the car (albeit could have got that price anywhere) still makes me feel like a good result.

 

[Alb]

Shocking service.

 

[Mickandsej]

I was very patient with them over this but a month on I think I ought to share it amongst fellow owners. Could have gone nuclear on social media but don’t tend to use those platforms at all.

 

[Bam Bam]

Collected my brand new 5SE from Waylands Oxford last month.
If I wasn’t so chuffed with the car I’d shout louder, but I do like it a lot and don’t want to spoil the experience any more. Plus the 38% discount on the car (albeit could have got that price anywhere) still makes me feel like a good result.

Good to be aware of. A new car might have been sitting somewhere for a long time.

My experience of Waylands Oxford has been ok, but others have praised the Reading dealership and it seems a lot cheaper for services.

I expect they are making sure they get any MG5 stock sold in preparation for the MG4 estate.