MG iSMART issue (illegal AppSendDate, solved)

[Eden]

I have tried to log into my app, which I used for over 1year now, but today it’s saying “illegal App Send Date”
as anyone else had this problem?

 

[pam24]

Anybody else having issues, mine hasn’t worked for the last 48hrs? Logged out and back in, cleared the cache but still nothing.

 

[fred12345]

So, I bought my ZS today, spent 10 min trying to figure out how to get to the right screen and then scanning the QR code failed, could connect... If anyone got any ideas, help ...

 

[silje]

Hello. I have had a problem with the app where I get this message when I try to turn on the heat in the car and many other things (Illegal AppSendDate). This happened after my husband downloaded the app because he was going to check something, the app is mainly on my phone and it is my number that is registered. Now I've tried deleting the app and reinstalling, but it doesn't work. This error message keeps coming up. Any tips?

 

[fred12345]

Post some photos or a screenshot of it, might help. Is it MG iSmart app?

 

[Grriff]

Long shot this - check the date and time on your phone and car are the same.

 

[silje]

Here is a Photo, you can se the message down on the image.

 

[fred12345]

is this iSmart MG app?

the one on your husband's phone still works OK or he deleted it by now?
if you get this message on login / password screen, can you even log into it?

 

[Technophobe]

Was this ever resolved? I've had this exact same issue for months now and I can't even get past the login page in the app. And one other symptom is I don't get any country codes in the drop down either. I'm using Android 14 which I think is the latest version.

 

[Technophobe]

I have tried to log into my app, which I used for over 1year now, but today it’s saying “illegal App Send Date”
as anyone else had this problem?

Eden: Same problem here. Can't find any discussion about the issue. I've tried deleting and re-installing, clearing the cache etc but no luck. I can't even select the country code as none are listed. I using the latest version of Android (V14). Are we really the only two people with this problem ?

 

[Grriff]

It's a long shot but if you haven't done so, just check that your car and app are showing the same date and time.

 

[Coulomb]

Are we really the only two people with this problem ?

I very nearly merged this thread with the very lsrge merged iSmart issues thread, but a quick Google search for the phrase "app send date" on this forum brought up only this and one other thread (now merged with each other). Unless there is a typo in that phrase (no results for "app send data"), then this seems to be a very uncommon problem.

I assume that you have checked that your phone shows the correct time and date. It's unusual for phones not to keep near perfect time. Back in April, daylight savings time might have been an issue. So also check your time zone, and that daylight savings is correct for your region.

 

[Technophobe]

WELL DONE! The date and time were correct and the settings were the same as they have always been since using the app for the last six months, but I did notice ' Set time zone based on location' was disabled, so I enabled it and was then able to select the country code drop down in the app and then add my email address & P/W to login.

So I now have:
Automatic date and time - ENABLED.
Automatic time zone - ENABLED
Set time zone based on location - ENABLED
Use 24-hour format - ENABLED.

I wonder if the time has slowly drifted away from the exact network time since the sync has been disabled.
The error you see is "Illegal AppSendDate!" (exactly this) which is displayed for a second at most.

Thanks for your help in pointing out what now seems like a very obvious omission on my part, but hopefully this info could come in handy for others here.

 

[fred12345]

WELL DONE! The date and time were correct and the settings were the same as they have always been since using the app for the last six months, but I did notice ' Set time zone based on location' was disabled, so I enabled it and was then able to select the country code drop down in the app and then add my email address & P/W to login.

Thank you for posting the outcome so that others know it was sorted and how ! ??

 

[Denisjog]

Merci d'avoir publié le résultat afin que les autres sachent que cela a été réglé et comment ! ??

Merci, merci, merci, ça marche !!!!!
Thank you, it works!

 

[Denisjog]

Merci d'avoir publié le résultat afin que les autres sachent que cela a été réglé et comment ! ??

Moderator: Please post in English, as deleted posts may offend.
BTW, welcome to the forum.
Le pire c'est que cette confirmation n'était pas requise il y a un mois
The worst part is that this confirmation was not required a month ago.

 

[Roz]

I have tried to log into my app, which I used for over 1year now, but today it’s saying “illegal App Send Date”
as anyone else had this problem?

Yes me

Have you had any success yet. I was wondering if it was maybe my security on my phone blocking it