Dealer charging £140 to diagnose a problem

[Jaygee]

I just wanted to get a general feel on what you forumites think about something that has me quite riled up.
The rear wash wiper of my 2yr 10 month old zs trophy long range stopped spraying.
The wiper works and I can hear the washer pump whir when the wash wiper knob is twirled. There is no spray. I contacted my local dealer who said that they will look at this. The work will be covered by warranty if it is a warranty issue. If not they will charge me a £140 diagnostic fee. Whatever repair they then do will be on top. I have never in my lifetime of owning some 10 different makes of cars over a 20 year period, heard of such a thing. This just has me very disgusted.
Is this something that is to be expected? If so what do people think of the diagnostic charge. What hourly rate are they charging?

 

[Roldorf]

Lots of threads on the forum search for rear washer, e.g.:- MG ZS EV Rear washer blocked

Usually caused by disconnected washer pipe.

 

[Jomarkh]

The first time mine went in for a service I had a 3/4 small issues I wanted checking and they said there was an inspection fee for each one. They were all done without a charge.

 

[maskull]

The first time mine went in for a service I had a 3/4 small issues I wanted checking and they said there was an inspection fee for each one. They were all done without a charge.

Same here . No charge

 

[fred12345]

Call another dealer, see what they say. Yes, lot of people want "diagnostic fee" for everything, from cars to washing machines...

 

[Kenp1]

It's quite a common thing, I had it was mentioned for my Kia when the clutch pack failed. The fee wasn't charged as it was a warranty fix.