Many manufactures only offer a three warranty with their cars, MG have extended their warranty to 7 years, which is brilliant on the face of it, but given the LONG wait time on replacement parts and the repeated attempts to solve customers problems.
Then could it be suggested that the extra years are necessary / consumed to account for the extended time required to correct the issues ?.
Forty years ago, my late father once said to me:- “Warranties on cars, are only any good when something actually breaks, or fall’s off the car. Anything else, it’s a waste of your time taking into the garage, they are not really interested”.
Clearly, I am beginning to think that they have not improved that much over the years ?.
Warranty claim work takes time to get paid for, not instant money into the till on the day like servicing etc.
I find that dealers even display a sad face at the time of service, when you declare that you have a pre-paid service plan.
No money on the day again.
I have forgotten how many times that I have been called on the day of the service,
to hear the following “ Up Selling” message:-
“Arh ……. We can see you have a service plan, but we have noticed that you need your A/C ( or something else ) doing, would you like us to do the work, while it is here, to save you bringing it back again. It is not covered under the service package and will cost you an additional “X” number of pounds when you come to collect your car”.
One time this happened to me happened at a local VW dealership.
I had just sat down in the waiting area with a cup of tea and something to read.
When I was approached by a service agent who came tell me that my VW required a new cam belt installing and that they could JUST about get me in for the work that day !.
Did I want it doing, as they could offer me a discount of £30 off the normal price of almost £425.
When I questioned the cam belt scheduled replacement date, he muttered under his breath, it’s due in the next 18 months !!!!!.
Well, I guess you know how that conversation ended !.
Also, chasing you up to bring your car in for service after 10 months on a 12 month time frame !.
“Because we are very busy and don’t want you to miss your service day”.
Total B/S !.
www.dunelm.com
