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Good idea to keep a little used bank account, for dealings like these, I certainly do...
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MG Electric Vehicle Enthusiasts
MG Electric Vehicle Enthusiasts
Gomev
Distinguished Member
No worries, I think the main point was to illustrate that Tesla does apply a holding charge when using the app. I use one of those Chase online accounts to get the cashback for everyday spending and had merely forgotten to top up before we set off on our week away.
smokie
Prominent Member
The dealer has now agreed to put the update into my new motor FoC. Picking it up on 23rd.
AntM
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I bought a 74 plate MG5 LR in Oct 24 and tried a Tesla charger for the first time yesterday and it failed to work. Spoke to Penton MG in Salisbury today who acknowledged there was an update but that, as others have said in this thread, it was an upgrade, and there was therefore a charge, though the chap on the phone didn't know the cost. I might phone around a few other dealers. Has anyone managed to get the update done for free in the Hampshire/Wiltshire area?
Jto
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When it purchased my car I did say it will come with the software for Tesla chargers but have not been able to check it work yet. The not an upgrade it’s an update I would have say could charge at a charger which is a public charger could fix this. Then if they said anything I would come back but it should charge at them so it’s not as advertised.
jackois
Established Member
My 22 plate is due a service with Richmond soon... I'll ask if it exists yet... they strongly denied it last year.
andymgzs
Established Member
Let’s be clear - software is just like hardware and if it doesn’t work then it is faulty. The fault is that the MG does not adhere to the charging protocol.
This was a recurring theme on my 2020 ZS EV. Scoundrels tried to charge me for software updates that fixed factory defects. The worst was car would not charge unless locked so had to stand outside whilst it fast charged at services. They said it was to stop people driving off with the cable connected. They then figured out an interlock!
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Jto
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It exists and can look up ask Dave on YouTube and can find a post of a MG 4 charging on a Tesla charger, try to find a Tesla open to all near you and give a try.
johnb80
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Our Sep 23 MG5 wouldn't charge on Tesla chargers, following threads on here many people were being charged for the update to correct this. I was ready to do battle with our dealer (Drive MG Hull), but it was simply added to the job list on its service, all of the car's software had the updates done as part of the service at no charge.
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Jto
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Hi Les
Its the same software across the board and was trying to point out that is should not be payed for to have it installed
BarryH
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It does exist but I believe that MG regard the fix as an upgrade which it isn't. If you purchase a car with CCS charging, which, lets face it, is surely an EU requirement and applicable also to UK car sales, then the car is faulty if it fails to charge on any CCS network Tesla or any other. The fact that without software update all MG5's will not charge on Open Tesla Superchargers it is a fault with the car's software. It is NOT a UPGRADE for a car to have a dealer-applied software patch to make it possible to meet the European requirement. Surely this is begging for some law firm to start a class action or trading standards to be involved isn't it?
jackois
Established Member
I doubt there are enough owners affected to make a class action worth their while...
The other problem is that for most dealers it's part of a franchise. Richmond, for instance, are Hyundai, Skoda, MG and Suzuki, with MG probably the smallest part of their business. Last year, they moved the MG part out of Southampton to Hedge End, meaning I now need a courtesy car when I put the car in for service, which isn't free... however, this is the last year of the service plan, so I'll go elsewhere, Cleevley or maybe Luscombes in Leeds, who seem well regarded amongst MG owners.
johnb80
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My dealer said that updating the software to the latest version was a standard part of their annual service. By updating to the latest revision the Tesla issue is resolved. This seems to be what most (all?) other marques do in their servicing, why should MG be any different? I'm almost tempted to go and buy another MG5 and then reject it when it doesnt charge on a Tesla charger. That would get their attention I'm sure.
BarryH
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My dealer told me that when I bought my Mk1 first Gen ZSEV until there was a major update the kind of thing Microsoft would do for free and call a Windows Service Pack bundling a whole stack of updates together. However, MG Motors call the so-called "Comfort Update" an "Upgrade" and dealers weren't paid by MG for their time to perform this update even though it corrected numerous issues with the first few thousand cars coming into the UK and would update the initial batch of ZSEVs to the same feature set and user experience of the First Gen cars shipping a few months after launch into Europ and UK. So I had to pay my dealer around £180 to update the software. This was a bitter pill to swallow but the car was improved in many ways. Search out YouTube reviews back in 2020 by any number of reviews when they first got their hands on the "Comfort update".
boomish
Established Member
So, I took my MG5 to Chiswick MG for its third service and first MOT today. I asked about the Tesla update, which was supposed to be done last year, but it doesn’t seem to be working. After telling the service guy about this, he quoted me £80 for it, but he said he’d ask the service boss. I was a bit suspicious because I had heard that others had had it done for free.
Update:
I picked up the car & was told that it needed a new part for the Tesla charging ability - £360. He gave me the service sheets, MOT, and a tech bulletin from MG that basically matched what was on the FAQ of this thread. I tried to argue that it should have the right part because it’s a pre-FL 2022, but they only go by the MG notes.
I checked when I got home with an endoscope and sure enough, it’s an EVCC-02 with the part number 11313393. So, what now? Should I call and argue that they can update it? Is there a way of telling what updates have been applied? Unfortunately, there aren’t any nearby Tesla chargers to check, but it didn’t work last time I tried.
Update:
I picked up the car & was told that it needed a new part for the Tesla charging ability - £360. He gave me the service sheets, MOT, and a tech bulletin from MG that basically matched what was on the FAQ of this thread. I tried to argue that it should have the right part because it’s a pre-FL 2022, but they only go by the MG notes.
I checked when I got home with an endoscope and sure enough, it’s an EVCC-02 with the part number 11313393. So, what now? Should I call and argue that they can update it? Is there a way of telling what updates have been applied? Unfortunately, there aren’t any nearby Tesla chargers to check, but it didn’t work last time I tried.
EVsince2016
Prominent Member
Go to another dealer, a better one and maybe make that permanent.?
boomish
Established Member
Good idea, but I have an MG service contract for them, I wonder if you can move dealers.
Hi Tips, could you let us know what Dealership that is that did the upgrade? I've phoned a few & they don't know about it & the MG bulletin still says the 3 main model numbers, min is the same as yours. 11313393, it would be nice to get the software update done without having to pay an extortionate fee.
JimD
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Booked my pre-facelift 22 MG5 in for next month - 3 year service & MOT.
I asked about the update and even said that if it couldn't be done under warranty I'd pay for it (after all, it's not the dealer's fault and life's too short to spend time arguing the toss).
After the receptionist checked with the service manager and got back to me, she said they were going to get on to MG to try and get it done under warranty, but if not would do it for the technician's time only - worst case scenario a hundred quid if it takes an hour, but probably half that.
I don't have high hopes of getting it done under warranty, but at least they seem to be trying.
I asked about the update and even said that if it couldn't be done under warranty I'd pay for it (after all, it's not the dealer's fault and life's too short to spend time arguing the toss).
After the receptionist checked with the service manager and got back to me, she said they were going to get on to MG to try and get it done under warranty, but if not would do it for the technician's time only - worst case scenario a hundred quid if it takes an hour, but probably half that.
I don't have high hopes of getting it done under warranty, but at least they seem to be trying.
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