NickUK
Standard Member
Afternoon,
Unfortunately, my experience with the MG4 Trophy has been far from ideal since purchasing a ‘23 plate with only 1,500 miles on the clock. Six weeks into ownership (around December 6th), I encountered a "Vehicle Control Unit Fault," which put the car into limp mode. Additionally, the rear cameras displayed a blue screen, and the speakers produced an electric static noise.
Fortunately, this happened near the garage where I purchased the car, so I was able to pull in safely. The dealership, previously an MG dealer until last year, inspected the vehicle and then informed me that I needed to collect it and drive it to the nearest MG garage—20 miles away—despite the potential electrical fault. When I questioned this approach, I was met with an unsatisfactory response, leading me to refuse collection.
As a result, the car remained stationary for weeks—first on the dealership's forecourt and later moved to their lockup over Christmas. Frustrated by the lack of progress, I contacted MG directly, and to their credit, they were helpful. However, they were in a difficult position since the car was already at a place of repair. MG offered to send someone to inspect and tow it to an MG garage if the dealership could move it to the roadside. While I appreciated their assistance, I was only entitled to a courtesy car for four days, whereas the original dealership had already provided one without a time limit.
Eventually, I was notified that the car had been turned on and transported to Hendy's Poole, where I was informed it would be assessed on January 20th. Prior to that date, I received several notifications indicating that someone had begun investigating the faults. However, after the 20th, the car simply sat on the forecourt, with no updates from the dealership.
When I called the dealership for an update, I was initially told they had no information but would contact Hendy's. After days without a response, I followed up again, only to be told, "We cannot get through to them." Taking matters into my own hands, I called Hendy's directly, but even their receptionist struggled to get through to the service team. Eventually, after escalating the issue via the regional manager, I received a call late last Friday. Unfortunately, I was immediately misled with the claim that "your car is being looked at right now"—which I knew was untrue, as the vehicle had not moved since the 20th.
I was then assured I would receive a full update by Monday lunchtime. However, once again, no update came. When I followed up around 3–4 PM yesterday, I was told they still couldn’t get through. The same response was given when I called again this morning.
To be clear, I understand that repairs can take time, and there may be parts on backorder for months—these things happen. However, the lack of basic communication and customer service is the real frustration. A simple update, even if it’s just confirming delays, would make all the difference.
This has been a disappointing start to MG ownership, as my car has now spent more time in a garage than on the road.
Unfortunately, my experience with the MG4 Trophy has been far from ideal since purchasing a ‘23 plate with only 1,500 miles on the clock. Six weeks into ownership (around December 6th), I encountered a "Vehicle Control Unit Fault," which put the car into limp mode. Additionally, the rear cameras displayed a blue screen, and the speakers produced an electric static noise.
Fortunately, this happened near the garage where I purchased the car, so I was able to pull in safely. The dealership, previously an MG dealer until last year, inspected the vehicle and then informed me that I needed to collect it and drive it to the nearest MG garage—20 miles away—despite the potential electrical fault. When I questioned this approach, I was met with an unsatisfactory response, leading me to refuse collection.
As a result, the car remained stationary for weeks—first on the dealership's forecourt and later moved to their lockup over Christmas. Frustrated by the lack of progress, I contacted MG directly, and to their credit, they were helpful. However, they were in a difficult position since the car was already at a place of repair. MG offered to send someone to inspect and tow it to an MG garage if the dealership could move it to the roadside. While I appreciated their assistance, I was only entitled to a courtesy car for four days, whereas the original dealership had already provided one without a time limit.
Eventually, I was notified that the car had been turned on and transported to Hendy's Poole, where I was informed it would be assessed on January 20th. Prior to that date, I received several notifications indicating that someone had begun investigating the faults. However, after the 20th, the car simply sat on the forecourt, with no updates from the dealership.
When I called the dealership for an update, I was initially told they had no information but would contact Hendy's. After days without a response, I followed up again, only to be told, "We cannot get through to them." Taking matters into my own hands, I called Hendy's directly, but even their receptionist struggled to get through to the service team. Eventually, after escalating the issue via the regional manager, I received a call late last Friday. Unfortunately, I was immediately misled with the claim that "your car is being looked at right now"—which I knew was untrue, as the vehicle had not moved since the 20th.
I was then assured I would receive a full update by Monday lunchtime. However, once again, no update came. When I followed up around 3–4 PM yesterday, I was told they still couldn’t get through. The same response was given when I called again this morning.
To be clear, I understand that repairs can take time, and there may be parts on backorder for months—these things happen. However, the lack of basic communication and customer service is the real frustration. A simple update, even if it’s just confirming delays, would make all the difference.
This has been a disappointing start to MG ownership, as my car has now spent more time in a garage than on the road.
