Adventures with MG_Chargerhub

[Malcolm at Gold Coast]

I picked up my MG ZS EV last Thursday and went for a drive on Friday came home to charge at 35%, went to the back of the car and pulled out the trickle charger and stuck that on and about 17 hours later was back up to 100%. Did the same trip on Sunday and got home to find battery at 50%, Monday the electrician arrived and installed my 7kW MG charger.

Put the car on charge at 0930 at 50% and at 1400 was back up to 100%. So about three times faster.

The manual for the charger tells you that you can connect to the charger wifi hotspot, that was an adventure, many tries with no success ultimately the sequence:

MG Chargerhub powered on

Windows 10 PC:
Settings
Network and Internet
WIFI
change adapter options
right click wifi
connect
popup comes up ( you can also bring this up directly by clicking on the message icon in the task bar )

select wifi
select MG_Chargerhub
enter password Wb123456789 (from installation manual )

in a browser you can now enter 192.168.1.136
username xxcd (from the installation manual)
password 28912891

there are a number of pages of settings but mostly they are not of much use to you if your just going to plug your vehicle in to charge it.

The ismart app is much more useful.

 

[ggmg]

I had my chargehub installed almost a year ago and it was working perfectly until I had my electricity meter box changed to a smart meter. I lost wifi connection to the hub and can't get it back. I now have a constant red light, even after pressing reset button. Any thoughts please??

 

[decrep]

Any thoughts please??

Lots of stuff going round in my head, but there doesn't seem to be anything that will help you.
Seems like your new meter has blocked your wifi.
Maybe ask the smart meter installer?

 

[Jomarkh]

I had my chargehub installed almost a year ago and it was working perfectly until I had my electricity meter box changed to a smart meter. I lost wifi connection to the hub and can't get it back. I now have a constant red light, even after pressing reset button. Any thoughts please??

If you have pressed the reset button that has probably put it back to factory settings and removed any password to a router.
I suggest getting your installer back and playing dumb about what happened after the meter change.

 

[ggmg]

Lots of stuff going round in my head, but there doesn't seem to be anything that will help you.
Seems like your new meter has blocked your wifi.
Maybe ask the smart meter installer?

I mentioned it to my smart meter installer & he said he didn't know anything about hubs. I also contacted the electrician who did the original hub installation and he hasn't gotten back to me, I think he's avoiding.
I did press the reset button so I'll probably have to start the whole process again but I can't even find out from MG dealer any answers! I did get a response from MG customer care email ( after I used the correct email address from the hub manual- dealer gave me wrong address), but it was to download firmware update, which I'm not sure about doing.

Surely I'm not the only one who has experienced this? My questions are:

Does the red light mean there is a genuine fault with the hub or just that it needs to be reinstalled?
Is this situation all because the hub is 4G and the smart meter is 5 G?

 

[decrep]

I think the theory that the reset restores the original password makes sense.
Can you google how to set the wifi password?

 

[ggmg]

Yeah agreed, but I can't detect hub hotspot. Hmmmm I'll just keep trying.