Advice on if you have problems with loss of power / over revving and dealing with your dealership.

[tractor boy]

Hi ,
Many members are still having issues with the problems that some cars have. Mine had both loss of power on inclines and over revving to 5200rpm .
It’s very important that if you are not happy with your car , YOU MUST EMAIL YOUR DEALER AND PUT IT IN WRITING ASAP that the car is unfit and you wish to return it . make sure it’s within the 30 days of consumer act , to return the car .
Yes you will have too return it ,for them to try and fix the problem, but then if they take time past thirty days that’s their problem . You have followed the rules.
I actually took mine back three times , and they still failed to fix it ,with MG stumped as to how to fix this issue ( on some cars)
It’s in their interest to try and delay you past 30 days if you have not put in writing .
Mine has been returned and currently going through the process of getting a full refund , with full dealer backing.
The software update did partially fix the dealers demo car , but did not fix mine as it had already been upgraded.
After only actually having the car for 10 days , and 450 miles had been put on the car testing it , my patience ran out .
Looking at many other posts on this forum shows they really have a big issue here and are struggling to sort it out . Your choice is, return it , or be stuck with endless returns to dealer and lack of your car , whilst they take another guess at what to do . Yes eventually they may fix it , but how long down the road is another question , good luck

 

[Bricktop X PWR]

Good Advice Pal.

I knew my X Power wasn't right within 5 minutes of driving it off the forecourt!

I told myself then, that I should take it back and kick up an almighty fuss.

But I didn't.

Oh don't get me wrong, I took it back within a week, after confirming I had a vibration issue.

Cue shrugged shoulders all round and clueless faces.

I went back on numerous occasions and complained to MGUK customer services.

Cue, denial, waffle and bullshit.

In that order.

"But Sir, tis just a characteristic of the X Power"

"You will just have to put up with it"

So because I didn't put my foot down and kick up a fuss in October 2023, here I am 16 months into ownership with my case pending at a specialist Car Rejection Lawyer.

All The Best.

 

[David38]

Why do some cars have this problem and others not ???

Have any of y0u experts any ideas?

Are our cars made in more than one place for EG.

 

[Andy W]

My thoughts exactly mg are selling a lot of these cars and whilst I appreciate some people are having issues a lot are not my two local mg dealers have both informed myself that they are selling well with no comebacks I myself took my car on a long journey only yesterday mpg good ev regularly kicked in no over revving issues if I was to voice one noticeable thing is that the three speed box can be a little intermittent at times hopefully the over revving is limited to a small batch of cars as I do believe at the price and specification these cars will sell in huge numbers so mg could have a headache if this became a big issue.

 

[tractor boy]

Good Advice Pal.

I knew my X Power wasn't right within 5 minutes of driving it off the forecourt!

I told myself then, that I should take it back and kick up an almighty fuss.

But I didn't.

Oh don't get me wrong, I took it back within a week, after confirming I had a vibration issue.

Cue shrugged shoulders all round and clueless faces.

I went back on numerous occasions and complained to MGUK customer services.

Cue, denial, waffle and bullshit.

In that order.

"But Sir, tis just a characteristic of the X Power"

"You will just have to put up with it"

So because I didn't put my foot down and kick up a fuss in October 2023, here I am 16 months into ownership with my case pending at a specialist Car Rejection Lawyer.

All The Best.

I feel your pain !! My dealership have been very supportive , they’re looking at the greater picture that if they can deal with this issue immediately , it will prevent them getting a lot of angry customers !! If only all were like that , incidentally They are independent .

 

[Bricktop X PWR]

Why do some cars have this problem and others not ???

Have any of y0u experts any ideas?

Are our cars made in more than one place for EG.

There are thousands of happy customers of the MG product out there, who will never visit a forum such as this.

No need.

No complaints.

Already familiar with modern tech and very happy with their purchase.

Also thousands of happy customers with zero issues or problems, or at the very least, happy to just work around and get on with it.

I know of lots of X Power owners who have never had a single vibe or even a bad word to say about their car.

Hell, I've even driven one that was vibe free and exactly how it should be!

Anyhoo, I think my point is that one person's problem is another person's expectation.

Some folk just won't think they have a problem.

They will just think that that, is the way it is meant to work, and just get on with their life.

In other words, one person's molehill is another person's mountain.

I may be talking complete bollox and not quite articulating what I am trying to say.

Gets coat in readiness for a swift exit.

Oh my AI friend says....


There are several factors that may contribute to some customers of MG cars being less likely to complain about perceived problems with their vehicles:

1. Brand Loyalty and Affordability: MG is often seen as an affordable brand that offers good value for money. Customers may have a sense of loyalty or satisfaction based on the price-to-performance ratio, leading them to overlook minor issues.

2. Expectations: Customers purchasing MG cars might have different expectations compared to those buying premium brands. If they perceive the car as a budget-friendly option, they may be more tolerant of minor flaws.

3. Cultural Factors: In some cultures, there may be a reluctance to complain directly or seek redress, even when issues arise. This cultural disposition can affect how customers respond to perceived problems.

4. Satisfaction with Overall Performance: If customers are generally satisfied with other aspects of their vehicle (such as fuel economy, design, or features), they may downplay or ignore minor problems.

5. Community and Social Influence: Customers may belong to communities or forums that share positive feedback about MG. Influences from fellow owners can create a sense of satisfaction and reduce the likelihood of complaints.

6. Service Experience: If MG customers generally have positive experiences with customer service or warranty claims, they may feel less inclined to complain, knowing there is a supportive process in place.

7. Perception of Reliability: Some customers might view MG vehicles as reliable and experience fewer expectations of serious issues, leading them to dismiss or resolve minor problems on their own.

8. Awareness and Knowledge: Customers who are less informed about automotive issues or less skilled in diagnosing car problems may not recognize a problem as something worth complaining about.

These factors can contribute to a lower tendency among customers of MG cars to voice complaints about perceived problems with their vehicles.

 

[salty]

WOW! Excellent post, Chris. That just about sums it up, really. You sure you wrote it?

 

[Bricktop X PWR]

WOW! Excellent post, Chris. That just about sums it up, really. You sure you wrote it?

Yes M8.

Right up to the point my AI friend chipped in.

(Bloody Know All )

 

[salty]

Yes M8.

Right up to the point my AI friend chipped in.

(Bloody Know All )

Actually, Chris yours is better.
What does AI know anyway.

 

[Jockster]

It's dead in the water like a ton of bricks if you are overtaking on a two lane reducing to one with traffic behind you with urgency to follow the same manoeuvre and on a long hill or gradient! That is not safe and dangerous to all.....the Hybrid battery runs too low.....!