Bricked at the charger - should there be a nationwide recall?

[Mick G]

I have repeatedly quoted (properly) what Miles has posted about the AS 22 .... edict that some here seem to be rather hoping is the solution to the dodgy rapid charging issues with mk2s.

What was "the update" you believe you've had?

It was the AS-22-025 which I queried with my dealer, Richard Hardie Ashington, prior to collecting on June 1st. They said yes they were doing it as they had received the bulletin and were also over the moon with the other bulletin (forgot the number) that said they could bill MG direct if a customer rang them to get update done that had already collected their vehicle prior to bulletin.

 

[AK OK]

Wow ...... Okay !.
Maybe owners who have been stranded at a rapid and waited hours to be recovered to a dealer, then have a update applied to fix the problem, may JUST have a different view point then ?.

What update though?

Fault codes cleared by MG scan tools?

we & you & the rest do not know ?‍

One owner was even brave enough to return to the very charger that made his car DOA ( Note:- not using the word "Bricked" to keep you happy )

I don't have a problem with your verbage or quantity thereof.

a few days latter and car charged just fine.
Surely, then something was applied to the car that prevented this happening again.

Just the one?
Iirc there are more who it has happened to again after they've been to the dealer for the "magic update".

This is factual not "Blathering"as you call it.

It is circumstantial at best. (No confusing question mark there ?)

Let's just see in due course what happens then yeah ?‍.

Indeed.

 

[AK OK]

It was the AS-22-025

A quick search on here will explain what this was in reality. I have posted quotes upthread describing what it is.

 

[N2STY]

Something has been done to fix the problem as cars react differently after the up date on 7kw chargers and now don't brick after update on rapids
So I consider the the update a fix for rapid charging but MG may just call it version x.xxx.xx but whatever they call it to owners it the rapid charging fix?

 

[Lovemyev]

It was the AS-22-025 which I queried with my dealer, Richard Hardie Ashington, prior to collecting on June 1st. They said yes they were doing it as they had received the bulletin and were also over the moon with the other bulletin (forgot the number) that said they could bill MG direct if a customer rang them to get update done that had already collected their vehicle prior to bulletin.

If MG was willing to pick up the bill for the work, then this would indicate to me that they accepted they had a problem ( fact ).
They can call it what ever they like, it does not bother me at all.
On the the ZS EV Gen1 they refused to apply the "Comfort 2" update for free, as they deemed this as an "improvement" and NOT mandatory update ( fact ).
This goes someway to believing that paying dealers for applying the update, is a necessary requirement.
End of conversation !.

 

[Coulomb]

If you're going to claim to quote me then bl**dy well do it accurately??

Let's keep the conversation civil, please.

 

[Andrew Sinclair]

After the kind advice from @MichaelJHunt, I rang Jason Morgan this morning and he has agreed to assist me. I e-mailed him the history of the 'alleged' issue with my ZS EV and the plan is to drive up there and get a second opinion.

As soon as I have anything concrete to report back I will do so.

 

[Andrew Sinclair]

Apologies for the delayed follow up. After a discussion with Jason Morgan he connected me with Gary Smart. Gary is one of the team at MG UK Customer Service (customer.service ‘at’ mg.co.uk) and he agreed to assist/fund the diagnosis. I agreed to attempt to recreate the fault and then ask the MG recovery folks (AA) to recover the vehicle to the dealership. This way the technicians can see the fault and positively fault-find as opposed to applying software updates in an attempt to cure the problem I experienced.

Anyway, to cut a long story short(er) I have charged many times on CCS chargers mainly Instavolt and Gridserve and have not managed to reproduce the fault. I will continue to try and do so but for the moment, I have not had any updates applied and have charged using public chargers successfully a number of times.

 

[barryb001]

A Eurotunnel charger on the UK side got me. 'System fault - HV battery disconnected - stop safely'. The Trophy LR is now outside the Ashford MG dealer and we are in a Premer Inn about 200 yards away. Waiting for the garage to open. With the AA patrol we tried the system reboot options. The MG advised fix (elsewhere on the forum) of disconnecting the 12v battery and then clamping the negative and positive cables together for 10 mins to discharge the residual current/system memory and force a system reboot did not work. The OBD generic general fault reset did not work. The (temporary) replacement of the crap MG 12v battery with a beefier Bosch did not work. Praying to Saint Anthony...nope. This problem is often enough mentioned on the forum and I have seen mention of a software fix. If there is such a fix it needs to be applied urgently to all affected vehicles. MG pull your finger out.

Amen