Crash due to Lane keep assist.

[smartn]

Please do report this to Which? magazine as they are very interested in MG LKA, they may be able to offer some advice. I'm sorry your daughter has had to experience this due to MG's lack of care.

 

[Rolfe]

Seconded. Definitely tell Which? magazine. There's a thread somewhere with an email address.

 

[LenEV2016]

Seconded. Definitely tell Which? magazine. There's a thread somewhere with an email address.

The more exposure the better it can only be a good thing for the customer in the long run (MG have to change their attitude to after sales)

I still can't believe people were questioning the results of the reliability survey

 

[OriginalBigAl]

Good luck, all the legal stuff can only be a good thing and may assist everyone long-term in getting MG to step up and take responsibility for all their cars' characteristics!!

All they want to do is sell cars and that's where the service stops

Once the cheque has cleared and the keys handed over , the customer now becomes a pain in the posterior.
Most likely the same for any brand, but this forum and surveys suggest that MG are high up the dissatisfaction list for PITP former customers and are apparently happy with this position .

 

[Toby Hatchett]

Thanks guys...I know you can turn it off and so does my daughter, it's when you forget (which is inevitable) that it catches you out. Yes, we have contacted Which about it but not heard anything back from them unfortunately.

 

[Toby Hatchett]

Thing is, I'm using a EU regulation to make them understand they need to step up, or to pay me back. Not sure you can use the same arguments in Scotland.

I'd like to know more about that EU regulation??

 

[T1 Terry]

I bought a very cheap Stat Write off thanks to LKA, I pulled a plug of guide post wood about the length of the middle finger to middle knuckle out of the threaded piece where the tow hook goes. Popped the rh lower ball joint, put a 45* bend in the lower control arm so the ball joint faces up toward the chassis at the moment, compacted the right hand guard up to the door, wrecked the front bumper, rh headlight and rh corner of the bonnet .... enough impact to set off the front airbags and shut the vehicle down ..... with what appears to be a grand total of 268km on the speedo.

In this case, the insurance just gave them a new car, I wonder if they immediately returned it to the dealer as "Not fit for Purpose" the phrase used over here with consumer affairs.

T1 Terry

 

[NLMGSAN]

I'd like to know more about that EU regulation??

To make a long story short the major part of my complaints deal with software. LKA is one of them.
The LKA system (ELKS as described in the regulation (EU) 2021/646) has some mandatory characteristics, particularly described in the technical part of the document. I use them to show that my MG4 is not compliant with the technical requirements mentioned in this regulation.

 

[Toby Hatchett]

To make a long story short the major part of my complaints deal with software. LKA is one of them.
The LKA system (ELKS as described in the regulation (EU) 2021/646) has some mandatory characteristics, particularly described in the technical part of the document. I use them to show that my MG4 is not compliant with the technical requirements mentioned in this regulation.

Thanks a mill... I'll have a look at that.

 

[MelanieMoxon]

When I went into the dealer to book in for my second service I told them I wanted it disabling - forever. They say (paraphrasing) "its our biggest complaint but because its a safety feature we can't disable it". I work in product safety, albeit not in cars, and I told them if customers were coming to us saying a safety system was being turned off all the time because it was causing issues we would have launched a full investigation immediately.

Given the car I test drove had it disabled (it did not come back on at all) I do feel a bit misled with the car, when it wouldn't stay off. Though its a bit late for me to play that card now two years down the line. Somebody somewhere must have figured out how to do it.

If the insurers or anybody turn around and say "driver inexperience - no dice" I would be more than happy to write a statement for you as backup to say just how awful the system is. In fact the only other vehicular electronics I have encountered that were as dangerous was the traction control system on the 2006 Mustang GT I owned, but at least that janky thing could be disabled with the push of a button on the dash.

 

[Rolfe]

As I understand it, early versions of the software allowed the LKA to be switched off and stay off, however this should not have been like that, and subsequent updates changed it so that it always defaulted to on. There are a few people around who have refused all software updates in order to preserve the ability to leave the LKA permanently off.

It may be that the car you test drove had the early software version on it at the time, but when your car was delivered it had the more recent version installed. I suspect the only way to do this is to find a USB with the very early infotainment verson on it, and find a way to downgrade your system to that version.

 

[Tig170]

As I understand it, early versions of the software allowed the LKA to be switched off and stay off, however this should not have been like that, and subsequent updates changed it so that it always defaulted to on. There are a few people around who have refused all software updates in order to preserve the ability to leave the LKA permanently off.

Mine was delivered on 30th Sept 22, and it does indeed do this. Again, I've refused all software updates (at service) in order to preserve the ability to leave the LKA permanently off.
- Thanks to this forum!

- Again thanks to this forum, I understand that if you select towing mode, it gives the ability to leave the LKA permanently off (but it also removes parking sensors & cruise control -IIRC )

 

[Tight Git]

When my Nov22 SE SR was first serviced I was told it would invalidate the warranty if the software was not updated to the then current version. I then lost the ability to keep the LKA permanently off.

 

[Rolfe]

So many different stories they tell. At my first service I begged them almost with tears in my eyes to update the infotainment to R33. They didn't.

 

[Toby Hatchett]

When I went into the dealer to book in for my second service I told them I wanted it disabling - forever. They say (paraphrasing) "its our biggest complaint but because its a safety feature we can't disable it". I work in product safety, albeit not in cars, and I told them if customers were coming to us saying a safety system was being turned off all the time because it was causing issues we would have launched a full investigation immediately.

Given the car I test drove had it disabled (it did not come back on at all) I do feel a bit misled with the car, when it wouldn't stay off. Though its a bit late for me to play that card now two years down the line. Somebody somewhere must have figured out how to do it.

If the insurers or anybody turn around and say "driver inexperience - no dice" I would be more than happy to write a statement for you as backup to say just how awful the system is. In fact the only other vehicular electronics I have encountered that were as dangerous was the traction control system on the 2006 Mustang GT I owned, but at least that janky thing could be disabled with the push of a button on the dash.

Thank you Melanie...this is all very helpful.

 

[Anon70]

The manufactures can't win, owners complain about the systems and NCAP mark them down if they turn them off

BYD Atto 3 given worst Euro NCAP driver-assistance score ever | Auto Express

Euro NCAP says it doesn’t recommend the BYD Atto 3’s adaptive cruise control system, given that it “effectively switches off” after periods of driver inactivity

www.autoexpress.co.uk

 

[LenEV2016]

The manufactures can't win, owners complain about the systems and NCAP mark them down if they turn them off

BYD Atto 3 given worst Euro NCAP driver-assistance score ever | Auto Express

Euro NCAP says it doesn’t recommend the BYD Atto 3’s adaptive cruise control system, given that it “effectively switches off” after periods of driver inactivity

www.autoexpress.co.uk

View attachment 31698

It's would certainly help if manufacturers did competent R&D before dumping their crap on the unsuspecting customer to beta test for them.

And two years later it's still not sorted for everyone.

 

[NLMGSAN]

Probably not, although Scotland voted overwhelming to stay in the EU, unfortunately it didn't work out that way

To clarify a part of it:
According to the regulation, the LKA-alert mode should work with any lane marker commonly used in the EU, whether solid or not. Let us consider solid lane markers between opposing lanes, or double solid lane markers. They should work in any mode (alert, lda and elk).
It does not work with solid lane markers between 60 and say 95 kmh in Alert mode, whatever sensitivity you chose.

Same for Lda mode. However, here the markers are limited to a set defined in a very old UN document. Nevertheless, solid lines are also in that set. So it should work.

In ELK mode only periodically it properly picks up solid lane markers with these speeds, but only when sensitivity is set to max. This sensitivity introduces undesirable reactions, such as tarmac repairs 'seen' as lane markers. You do not want that mess..

Do take into consideration that this is about my car. YMMV.

 

[DavidF]

To be fair, I test drove an Audi Q4 E-tron, the LKA was more aggressive than the MG. I don't have a real issue with it on main roads, but on narrow B-roads it has done quite scary things!

Thank you Melanie...this is all very helpful.

Has anybody turned off the LKA only to have it reset itself 5-10 mins later. This happens frequently.

 

[LenEV2016]

You need to get yourself in to your dealer, there are updates that have toned it down significantly