Wainw74
Established Member
Thank you for your email regarding the DAB dongle fix and the issues i been experiencing with unfortunately you have not addressed my concerns
Firstly, I understand that you have stated that the fix is a permanent fix am unsure if you have seen the difference from the 23 plate to the face-lift the significant differences between the DAB dongle fix and the 23 plate model.
Can you tell me why this has resulted in the removal of one USB connection, whereas the new style has two USB ports.
Please see from the attached pictures that there are clear discrepancies between the two.
I would like you to forward this information to the appropriate department so that they can rectify any misleading statements regarding the fix.
Regarding my problems I have encountered with my vehicle, such as the new radar and the reverse problem, can you not understand my frustration.
It is disheartening to hear that many other MG owners are facing similar issues. I recommend you reaching out to see the reports and unrest on on the these problems on social media platforms where you will find other owners sharing their experiences and concerns.
The inconvenience caused by the lengthy repair process. Should never of happened to a new 23 model
I was not informed about the DAB dongle during the vehicle handover. this indicates indicates a gap in the abysmal sales and marketing process, and would like you to bring this to the attention of the relevant department to ensure such terrible oversights are addressed in the future.
I would like obtain a mechanical habdback of my vehicle, as suggested by Motability
I strongly recommend that you reach out to my dealer holdcroft Warrington and request for a detailed report about the sales the aftermath and the points I stated in my first email to Mr wong
They will be able to provide you with the necessary information regarding the condition and performance of my vehicle including the before and after dongle fitment
MGs aim is to ensure the satisfaction of all MG owners, and this has not been done whatsoever
I ask you to escalate my concerns to the appropriate channels within the company ASAP
I have received a email from my dealer to say the following
Dear Mr Wainwright
I would like to thank you for your correspondence that Honda Warrington has received in regards to your vehicle and I would like to take this opportunity to apologise for the inconvenience you have had.
At Honda Warrington we pride ourselves on quality service and it is with regret that we have failed to meet your expectations on this occasion.
I am sorry to hear about your dissatisfaction with your vehicle and would suggest that you continue your communications with Motability to reach a satisfactory outcome.
In the meantime, I can confirm that we have replaced the radar, carried out the DAB modification and your vehicle is now ready for collection at your convenience.
Once again I would like to apologise for any inconvenience that this may have caused you and I will look forward to seeing you on your next visit to Honda Warrington.
In our continuous efforts to improve our level of service, we value your feedback. Should you require any further assistance then please do not hesitate to contact me. I will be happy to assist you.
Kind regards,
Darren
MY STRONGLY WORDED LETTER
Subject: Urgent and Furious Complaint Regarding MG HS DAB Radio and Vehicle Issues
Dear Mr Wang CEO MG Motor UK Ltd
I am writing to express my immense anger and frustration in the face of the ongoing problems I have encountered with the MG HS DAB Radio and other issues plaguing my vehicle. I have already communicated with Motability to keep them informed, and they have explicitly requested that I file this formal complaint and urge you to take immediate action to rectify these faults. Furthermore, I have been made aware of the dedicated team within Motability that will work tirelessly to ensure prospective MG buyers are well-informed about the numerous faults plaguing these vehicles.
Firstly, I am appalled that I was never informed about the release of the new style MG, which appears to have resolved many of the issues that the 23 plate model should have had in the first place. It is clear to me that MG purposely withheld this information, leading me to believe that they deliberately released an inferior product, only to rectify the faults in a subsequent model. This is an outrageous display of negligence and disrespect towards loyal MG customers.
The problems with the MG HS DAB Radio are beyond comprehension. Despite numerous attempts to address the emergency braking lights and the emergency pedestrian stop malfunctions, the response from your team has been lackluster, to say the least. I refuse to accept that this is an isolated incident, as evidence from various MG forums and social media platforms clearly demonstrates that these faults are widespread. It is absolutely unacceptable that a vehicle, especially one in this price range, would exhibit such critical flaws, jeopardizing not only my safety but also the safety of other road users.
Equally distressing is the issue I have repeatedly raised regarding the reverse parking on an incline. The fact that the DCT gearbox fails to engage when reversing on even a slight incline is a severe safety concern. I am astounded that my concerns have been outright ignored, especially considering the numerous reports from other MG owners who have experienced the same problem. This fundamental flaw compromises the usability and safety of the vehicle, making it unreliable and unfit for purpose.
The inadequacies of the FM radio capabilities provided by MG are utterly infuriating. The "temporary" DAB option offers abysmal audio quality, limited functionality, and an absolute inability to store "favorites." Furthermore, approximately 50% of the listed stations do not work at all, further highlighting the shoddy attention to detail and lack of quality control. The so-called "permanent" DAB fix provided by MG is nothing short of a joke. Not only does it replace the windscreen antenna with a concealed device, but it also removes the USB socket and fails to address the lack of "favorites" functionality and subpar sound quality. Additionally, the FM radio features are archaic, lacking basic features such as displaying the station name, retuning as signal strength decreases, and providing Traffic Programme or RDS functionality. These deficiencies are simply unacceptable in this day and age, and it reflects poorly on MG's commitment to providing a quality product.
To add insult to injury, the satellite navigation system in my MG is riddled with problems. The outdated maps and incorrect routing descriptions at roundabouts are not only frustrating but also potentially dangerous. The lack of a method to update the mapping only exacerbates the issue, leaving me with an obsolete system that fails to meet even the most basic navigation requirements. It is inconceivable that MG would release a vehicle with such glaring deficiencies in the navigation system, especially when numerous owners have reported the same update issue on MG forums. The inability of the sat nav to identify traffic delays and offer rerouting is yet another indication of the substandard quality of this product.
All new MGs are purportedly built with world-class components and are allegedly backed by a comprehensive manufacturer's 7-year warranty. However, the numerous issues I have encountered with my vehicle clearly demonstrate that these claims are nothing more than empty promises. The fact that these faults exist in a supposedly reliable and well-built vehicle is a blatant disregard for customer satisfaction and safety.
I implore you to take immediate action to rectify these problems and ensure that my vehicle is thoroughly examined and repaired by your dedicated team of experts. I expect nothing less than a prompt resolution to these issues, as well as clear communication regarding the steps being taken to address them. I demand that the mechanical handover be completed without any further delays, as I am growing increasingly frustrated with the lack of progress and the inconvenience this has caused me.
Not only has my health deteriorated much like MG has deteriorated and I really don't belive your claims that you have posted on LinkedIn and over the Internet .
I also request that you initiate a compansation of £500.00 for my health deterioration and the terrible customer service and the current state of poor relationship between myself and MG motors I will provide evidence for my GP if you wish to have this in writing.
I must also stress that this email and another email has directly gone to higher management including the CEO of MG
David Clarke Parts and Warranty Executive
-----------
Stephen Graham Regional Operations Manager After sales
----------
Andrew Stuart Head of Sales
-----—---
Andy Lee head of Sales CEO
—---------—-
Guy Pigoinikas Commercial Directer MG motors
----------------
I must stress that I am contemplating escalating this matter to the media if necessary. The public deserves to know about the incomparable problems plaguing MG vehicles, and I am prepared to take that course of action if my concerns are not addressed promptly and effectively.
I eagerly await your immediate attention to this matter and a satisfactory resolution
Yours sincerely,
Firstly, I understand that you have stated that the fix is a permanent fix am unsure if you have seen the difference from the 23 plate to the face-lift the significant differences between the DAB dongle fix and the 23 plate model.
Can you tell me why this has resulted in the removal of one USB connection, whereas the new style has two USB ports.
Please see from the attached pictures that there are clear discrepancies between the two.
I would like you to forward this information to the appropriate department so that they can rectify any misleading statements regarding the fix.
Regarding my problems I have encountered with my vehicle, such as the new radar and the reverse problem, can you not understand my frustration.
It is disheartening to hear that many other MG owners are facing similar issues. I recommend you reaching out to see the reports and unrest on on the these problems on social media platforms where you will find other owners sharing their experiences and concerns.
The inconvenience caused by the lengthy repair process. Should never of happened to a new 23 model
I was not informed about the DAB dongle during the vehicle handover. this indicates indicates a gap in the abysmal sales and marketing process, and would like you to bring this to the attention of the relevant department to ensure such terrible oversights are addressed in the future.
I would like obtain a mechanical habdback of my vehicle, as suggested by Motability
I strongly recommend that you reach out to my dealer holdcroft Warrington and request for a detailed report about the sales the aftermath and the points I stated in my first email to Mr wong
They will be able to provide you with the necessary information regarding the condition and performance of my vehicle including the before and after dongle fitment
MGs aim is to ensure the satisfaction of all MG owners, and this has not been done whatsoever
I ask you to escalate my concerns to the appropriate channels within the company ASAP
I have received a email from my dealer to say the following
Dear Mr Wainwright
I would like to thank you for your correspondence that Honda Warrington has received in regards to your vehicle and I would like to take this opportunity to apologise for the inconvenience you have had.
At Honda Warrington we pride ourselves on quality service and it is with regret that we have failed to meet your expectations on this occasion.
I am sorry to hear about your dissatisfaction with your vehicle and would suggest that you continue your communications with Motability to reach a satisfactory outcome.
In the meantime, I can confirm that we have replaced the radar, carried out the DAB modification and your vehicle is now ready for collection at your convenience.
Once again I would like to apologise for any inconvenience that this may have caused you and I will look forward to seeing you on your next visit to Honda Warrington.
In our continuous efforts to improve our level of service, we value your feedback. Should you require any further assistance then please do not hesitate to contact me. I will be happy to assist you.
Kind regards,
Darren
MY STRONGLY WORDED LETTER
Subject: Urgent and Furious Complaint Regarding MG HS DAB Radio and Vehicle Issues
Dear Mr Wang CEO MG Motor UK Ltd
I am writing to express my immense anger and frustration in the face of the ongoing problems I have encountered with the MG HS DAB Radio and other issues plaguing my vehicle. I have already communicated with Motability to keep them informed, and they have explicitly requested that I file this formal complaint and urge you to take immediate action to rectify these faults. Furthermore, I have been made aware of the dedicated team within Motability that will work tirelessly to ensure prospective MG buyers are well-informed about the numerous faults plaguing these vehicles.
Firstly, I am appalled that I was never informed about the release of the new style MG, which appears to have resolved many of the issues that the 23 plate model should have had in the first place. It is clear to me that MG purposely withheld this information, leading me to believe that they deliberately released an inferior product, only to rectify the faults in a subsequent model. This is an outrageous display of negligence and disrespect towards loyal MG customers.
The problems with the MG HS DAB Radio are beyond comprehension. Despite numerous attempts to address the emergency braking lights and the emergency pedestrian stop malfunctions, the response from your team has been lackluster, to say the least. I refuse to accept that this is an isolated incident, as evidence from various MG forums and social media platforms clearly demonstrates that these faults are widespread. It is absolutely unacceptable that a vehicle, especially one in this price range, would exhibit such critical flaws, jeopardizing not only my safety but also the safety of other road users.
Equally distressing is the issue I have repeatedly raised regarding the reverse parking on an incline. The fact that the DCT gearbox fails to engage when reversing on even a slight incline is a severe safety concern. I am astounded that my concerns have been outright ignored, especially considering the numerous reports from other MG owners who have experienced the same problem. This fundamental flaw compromises the usability and safety of the vehicle, making it unreliable and unfit for purpose.
The inadequacies of the FM radio capabilities provided by MG are utterly infuriating. The "temporary" DAB option offers abysmal audio quality, limited functionality, and an absolute inability to store "favorites." Furthermore, approximately 50% of the listed stations do not work at all, further highlighting the shoddy attention to detail and lack of quality control. The so-called "permanent" DAB fix provided by MG is nothing short of a joke. Not only does it replace the windscreen antenna with a concealed device, but it also removes the USB socket and fails to address the lack of "favorites" functionality and subpar sound quality. Additionally, the FM radio features are archaic, lacking basic features such as displaying the station name, retuning as signal strength decreases, and providing Traffic Programme or RDS functionality. These deficiencies are simply unacceptable in this day and age, and it reflects poorly on MG's commitment to providing a quality product.
To add insult to injury, the satellite navigation system in my MG is riddled with problems. The outdated maps and incorrect routing descriptions at roundabouts are not only frustrating but also potentially dangerous. The lack of a method to update the mapping only exacerbates the issue, leaving me with an obsolete system that fails to meet even the most basic navigation requirements. It is inconceivable that MG would release a vehicle with such glaring deficiencies in the navigation system, especially when numerous owners have reported the same update issue on MG forums. The inability of the sat nav to identify traffic delays and offer rerouting is yet another indication of the substandard quality of this product.
All new MGs are purportedly built with world-class components and are allegedly backed by a comprehensive manufacturer's 7-year warranty. However, the numerous issues I have encountered with my vehicle clearly demonstrate that these claims are nothing more than empty promises. The fact that these faults exist in a supposedly reliable and well-built vehicle is a blatant disregard for customer satisfaction and safety.
I implore you to take immediate action to rectify these problems and ensure that my vehicle is thoroughly examined and repaired by your dedicated team of experts. I expect nothing less than a prompt resolution to these issues, as well as clear communication regarding the steps being taken to address them. I demand that the mechanical handover be completed without any further delays, as I am growing increasingly frustrated with the lack of progress and the inconvenience this has caused me.
Not only has my health deteriorated much like MG has deteriorated and I really don't belive your claims that you have posted on LinkedIn and over the Internet .
I also request that you initiate a compansation of £500.00 for my health deterioration and the terrible customer service and the current state of poor relationship between myself and MG motors I will provide evidence for my GP if you wish to have this in writing.
I must also stress that this email and another email has directly gone to higher management including the CEO of MG
David Clarke Parts and Warranty Executive
-----------
Stephen Graham Regional Operations Manager After sales
----------
Andrew Stuart Head of Sales
-----—---
Andy Lee head of Sales CEO
—---------—-
Guy Pigoinikas Commercial Directer MG motors
----------------
I must stress that I am contemplating escalating this matter to the media if necessary. The public deserves to know about the incomparable problems plaguing MG vehicles, and I am prepared to take that course of action if my concerns are not addressed promptly and effectively.
I eagerly await your immediate attention to this matter and a satisfactory resolution
Yours sincerely,
Load of rubbish mate the warranty you get are no more worth than your customer rights 1985I also have been told today that my warranty is void if I reject the fix. I cannot and will not accept that as an answer. The lady I spoke to at Chorley tried adamantly telling me that the car was only ever supposed to have one usb socket, so I could not complain. At this point I rang off.
Such balderdash.
I have a theory. When the manufacturer of the dab and Rds radio unit went bust they stuck sets in our cars from a market like Australian or somewhere else where they don’t have dab or fm Rds. Therefore we have been fobbed off with non Uk specked head units. Now they are desperate to palm us off with a bodge to avoid replacing all the head units.
What would happen if these head units go wrong. They would have to replace them
I have prof you can use to show her that the CEO states diffrentLoad of rubbish mate the warranty you get are no more worth than your customer rights 1985