fshuk1
Established Member
My god this is painful.
I once had less than 10% charge left so I used Shell to recharge. Firstly they said 97p per kWh. I was on holiday so whatever I wasn't bothered. The charger and experience was perfect.
Anyway, few weeks later I get the bill they have charge 74p per kWh so I was actually happy. Then they tried to take money from my account. My bank rejected them and stopped my card saying something like they are protecting me from something or other. I have used them before so I don't know what they are doing now.
I have now tried multiple ways to contact them including phoning the hot line as if I am at a charger to get someone, ANYONE, to help, but they are all hopeless and cannot help.
Now they have sent me another invoice but their account has an IBAN number and a UK sort code. My bank cannot verify the account number with their name so they won't pay. I have again written to them and got a automated reply with a reference number saying they will reply within 5 days. It has now been 10 days and all I got is another invoice.
How hard is it to fracking pay them !!!!!
Anyway, I will rather have root canal without anesthetic than use shell recharge again. Which is a shame, they have good hardware and experience but their organization is hopeless.
I once had less than 10% charge left so I used Shell to recharge. Firstly they said 97p per kWh. I was on holiday so whatever I wasn't bothered. The charger and experience was perfect.
Anyway, few weeks later I get the bill they have charge 74p per kWh so I was actually happy. Then they tried to take money from my account. My bank rejected them and stopped my card saying something like they are protecting me from something or other. I have used them before so I don't know what they are doing now.
I have now tried multiple ways to contact them including phoning the hot line as if I am at a charger to get someone, ANYONE, to help, but they are all hopeless and cannot help.
Now they have sent me another invoice but their account has an IBAN number and a UK sort code. My bank cannot verify the account number with their name so they won't pay. I have again written to them and got a automated reply with a reference number saying they will reply within 5 days. It has now been 10 days and all I got is another invoice.
How hard is it to fracking pay them !!!!!
Anyway, I will rather have root canal without anesthetic than use shell recharge again. Which is a shame, they have good hardware and experience but their organization is hopeless.
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