Does anyone on this forum think this is an acceptable response from mg

[Cocijo]

Dear Mr



If that is the action you wish to pursue, then you should discuss with your selling retailer as they hold your contract of sale.



In addition, if there is finance on the vehicle, then you should contact your finance company as they are the legal owners of the vehicle.



Although MG Motor UK Ltd are not part of this discussion, due to the age and mileage of the vehicle, then any settlement (if agreed) would be based on the current value of the vehicle and not the original purchase price of the car.



I will reiterate that there is no fault present on the vehicle and your dealership Gallaghers MG are carrying out cell rebalancing to assist you as a gesture of goodwill.



I have copied in the Aftersales Manager of Gallaghers in Warrington, so that he is aware that you have contacted us.



I am truly sorry that my reply has not met with your expectations on this occasion.



Yours sincerely



Gary Smart

What did you actually say to MG to get this respinse?

 

[Pattolad]

Car now off road as it’s back in the garage as it’s not accepting charge. Got a price and appointment with we buy any car booked.
Good riddance to this piece of crap willing to take the hit just to get rid.

 

[Paulie68]

Car now off road as it’s back in the garage as it’s not accepting charge. Got a price and appointment with we buy any car booked.
Good riddance to this piece of crap willing to take the hit just to get rid.

It's not the car, (well, obviously yours is a lemon, but it happens) which is really pretty good. It's the dire dealer service that lets things down when you do get a problem.

 

[Pattolad]

It's not the car, (well, obviously yours is a lemon, but it happens) which is really pretty good. It's the dire dealer service that lets things down when you do get a problem.

I disagree it’s not the dealers it’s MG they deny any problems
It was cheap I thought it was worth a gamble and I got my fingers burnt.
I’m just glad I didn’t buy it new,lesson learned I move on.

 

[Paulie68]

I disagree it’s not the dealers it’s MG they deny any problems
It was cheap I thought it was worth a gamble and I got my fingers burnt.
I’m just glad I didn’t buy it new,lesson learned I move on.

MG UK & Many dealers I think. sorry you've had such a shitty experience.

 

[Chrispydoc]

Its a shame you have has such a crappy experience.

I can't complain about my car or dealer (in Derby) In fact I will be knocking on their door again, as soon at the longer range ZS EV becomes available.

 

[Troy]

It could be that MG UK customer service is just following the Chinese way
as I remember that when you purchase items in department stores TV, Radio ect they is no warranty.

I have worked for a number of Japanese company's, customer service is very important from the top down. Perhaps they are still in the steep learning curve or lets hope so !

 

[WAC 768]

I know exactly how you feel, MG UK simply don't care and it's never their fault and the car is performing correctly. Maybe they think we are buying cheap EV so and should just except the faults and crack on!!!!
With so many cars suffering from software faults MG should have included a 10mm spanner in the tool kit, since this seems to solve everything....

 

[Pattolad]

Yep there is a reason why they're cheap.
It’s a car when it is working is merely tolerable, it creaks groans the acceleration is jerky , there is no one pedal driving and it pitches around like a trawler on any uneven road surface.
I will not be sorry to see the back of it.
I would suggest that anyone considering one should test drive the opposition first and see what driving experience you can get for a bit more money.

 

[Paulie68]

Yep there is a reason why they're cheap.
It’s a car when it is working is merely tolerable, it creaks groans the acceleration is jerky , there is no one pedal driving and it pitches around like a trawler on any uneven road surface.
I will not be sorry to see the back of it.
I would suggest that anyone considering one should test drive the opposition first and see what driving experience you can get for a bit more money.

As already established, you got the sh**y lemon. That isn't at all what they are generally like. I get no creaks from mine, and it's as smooth as silk. It does pitch a bit though. One pedal driving works just great, you do need to stop yourself once below about 5mph.

Please don't do the bitter twisted thing before leaving, you have our sympathies, now move on with some class...

 

[Pattolad]

As already established, you got the sh**y lemon. That isn't at all what they are generally like. I get no creaks from mine, and it's as smooth as silk. It does pitch a bit though. One pedal driving works just great, you do need to stop yourself once below about 5mph.

Please don't do the bitter twisted thing before leaving, you have our sympathies, now move on with some class...

There’s more than a few on here with rogue sh:;ty lemons, you appear to be pleased with your car and I’m happy for you.

 

[Paulie68]

There’s more than a few on here with rogue sh:;ty lemons, you appear to be pleased with your car and I’m happy for you.

No doubt, but all the car forums I've ever been on are the same, you don't generally hear from the bulk of happy owners, the problem cases are what you hear about the most.

 

[jamesie]

Yep there is a reason why they're cheap.
It’s a car when it is working is merely tolerable, it creaks groans the acceleration is jerky , there is no one pedal driving and it pitches around like a trawler on any uneven road surface.
I will not be sorry to see the back of it.
I would suggest that anyone considering one should test drive the opposition first and see what driving experience you can get for a bit more money.

Yawn.....

Let the ignore function be your friend.

 

[Cocijo]

I’ve noticed that there’s a consistent pattern on most forums, whereby some of those that have bad experiences, get to the end of the road and change their cars feel the need to take parting shots at the car and ownership before they move on.

Often adding additional often incorrect observations and faults, and encouraging others to follow their lead.

Whilst most forum members are very sympathetic to those who have bad experiences, they also enjoy their cars.

By making throw-away remarks this is sending owners a message that they are incorrect in their enjoyment and should wake up.

Perhaps by making parting remarks this somehow helps those moving on feel better and self-reinforces their decision?

I think that it’s unnecessary.

Sure, I can understand a degree of bitterness but car forums are overwhelmingly about an appreciation of a marque.

How you move on after a bad experience is more a measure of your character than anything else.

 

[macd2401]

Every car I've ever had has developed a fault of some description, from the lowliest Lada (rust, mostly) to the mighty (and damn expensive) Audi S8 (fuel pump failure, at speed, on a motorway ?). The dependable Golf (a radiator that required taking the front of the car apart to replace, and a gearbox that decided to lunch itself), and the quirky Frontera Sport that sprayed more petrol onto the road than into the cylinders. That's only a small selection, and without mentioning the motorbikes, with the sort of electrical gremlins that give sparkies nightmares.

And I'm not talking a lifetime of old wrecks. There's a range of ages and conditions in just my history. Then add my parents... they had new cars every few years back when they could afford them...and every single one of them had an issue of some sort.

Of course it's frustrating when it seems like the dealer has their fingers in their ears. Yes, some of the stealerships are as much use as a man short, but not all. You could say exactly the same of any other dealer network or local garage. The dealership experience could well be the make or break for MG in the UK, but for every horror story like yours, how many 10s or 100s of people have had perfectly satisfactory service from vehicle and dealer.

I don't get the pointing out of flaws that aren't ?‍. No 1 pedal driving. No sport suspension. Those were never on the spec sheet ?‍ That other manufacturers have them for a premium is freely acknowledged, doesn't make it a flaw. If you want those items, you have to go elsewhere, and MG make that perfectly clear.

Of course, you can always look at the competition... could spend 5 times the price, and have trim that falls off, and a self drive system that sometimes goes all Christine. Or you can go cheap at only double the price, where the electrics will try to make you the main meal at the barbie.? Are those features worth paying extra for? Or do we accept that sometimes rogues slip through, and the dealer/manufacturer is frequently below what you'd hope for

 

[Ender]

I do wonder how much of this is Chinese culture/influence rubbing off on MG UK.

Historically, the Chinese norm, (where western companies are not calling the shots), is to pretty much ignore any warrantee on a product in the event of an issue after the sale, this is especially true where foreigners are concerned. The loss of future sales/business/reputation just isn't worried about in the same way a western company would view things.

I've bought components for projects from China over the last 20 years, generally they have been great, and a fraction of the price of western country supplied equivalents, but the few issues I have had, never did get properly dealt with under warranty!

I recently brought my MG back to the dealer for it's first maintenance. They informed me of a stearing column problem that will be fixed and the maintenance that they will do. So the warrantly looks like it is being fixed, proactively even.

 

[Pattolad]

What we should base our appreciation of a marque on is how they do respond to lemons.
I bought this car as a cheap ev to transport my dogs do the tip and b&q runs.
It does creak it does wallow and it does clunk at low speeds when the parking brake disengages, all this I can forgive if it worked and if MG gave a sh@t when it doesn’t .
Saying other brands have problems is irrelevant, it’s customer service that is the problem, hence all the advice posts on here about how to fix problems yourself on a car with a 7 year warranty.