Free Tesla supercharger update from MG dealerships

[DB Go Rex]

It's just annoying that a charger with CCS doesn't fill up our car. ?

?

 

[tsedge]

It's just annoying that a charger with CCS doesn't fill up our car. ?

Yes, it isn't an unreasonable expectation, that's expensive for a software update, but I guess that's why MGs are cheap to buy in the first place.

 

[Rolfe]

The MG4 does it without any need for modification.

 

[DB Go Rex]

The MG4 does it without any need for modification.

As it should be.

But many forum members are determined to leap to the defense of MG on this one saying it wasn't their fault on cars that weren't complaint, blaming Tesla.

 

[Les burrows]

Yes, it isn't an unreasonable expectation, that's expensive for a software update, but I guess that's why MGs are cheap to buy in the first place.

Well I can’t agree on that point they are not cheap cars nowadays and many other manufacturers have very similar prices but there cars work on all chargers including Tesla.
I have said previously in other similar threads here on this subject MG motors have no right to tell owners what charging networks there car can or can’t use and all their vehicles should work at any CCS charge point and the ones that don’t should be fixed F.o.C as my MG5 trophy edition was incidentally that car cost £34000 new but wouldn’t charge on Tesla at first, my wife’s MG4 SE standard range cost £26000 new but has aways charged on Tesla so cost as nothing to do with it.
Les.

 

[tsedge]

As it should be.

But many forum members are determined to leap to the defense of MG on this one saying it wasn't their fault on cars that weren't complaint, blaming Tesla.

I recall this being because Tesla made changes that stopped some cars from working (not just MGs). These are complicated protocols and everyone implements them differently so compatibility can be an issue as can be how a given charger maker or car maker interprets the specification. So in the cases, MG could argue Tesla broke things and Tesla could argue MG wasn't compliant.

This is also why people said Tesla could fix it by reversing their change.

Should a car manufacturer have to retrospectively fix something that changed due to another company? For how long?

 

[DB Go Rex]

I recall this being because Tesla made changes that stopped some cars from working (not just MGs). These are complicated protocols and everyone implements them differently so compatibility can be an issue as can be how a given charger maker or car maker interprets the specification. So in the cases, MG could argue Tesla broke things and Tesla could argue MG wasn't compliant.

This is also why people said Tesla could fix it by reversing their change.

Should a car manufacturer have to retrospectively fix something that changed due to another company? For how long?

Tesla changed nothing

 

[tsedge]

Tesla changed nothing

How do you know? Do you or did you work for their charger team?

 

[DB Go Rex]

How do you know? Do you or did you work for their charger team?

This is old ground, if you search about you can find the information.

And I repeat: CCS is a standard.

 

[Jomarkh]

CCS is a standard but it doesn't mean everyone sticks to it.
I can't use them without a part change.
Tesla must have done something otherwise all Superchargers would be open to all.

 

[tsedge]

This is old ground, if you search about you can find the information.

And I repeat: CCS is a standard.

Ok, I am not going to continue to go over old ground. Was trying to help you understand the conversation but it seems you already knew, just didn't agree with it.

But as someone who has implemented standards in code, they are never unambiguous, frequently contradictory and open to interpretation, come with lots of versions and revisions, undocumented behaviours and more, so stating "CCS is a standard" does not help the argument.

I'll say no more on this, we are not getting anywhere.

 

[M44LCY]

I just booked my MG5 FL in to Arnold Clark in Kirkcaldy for a year 2 service. It has 8500 miles on the clock. The service receptionist didn't know about the low mileage service, but checked and I'm getting it. I then said I needed the Tesla charge software update, plus the fix for the infotainment system not powering down. Surprisingly, I was told that services don't include ANY software updates! She's checking, but it doesn't exactly fill me with confidence.

Does anyone know of a link to official MG policy on updates?

 

[siteguru]

The official policy is to do as little as they can get away with. For dealers then they will only do whatever they can get MG (or the customer) to pay for.

If there are any Service Campaign updates available (SC will be the reference prefix, e.g. SCUK001 was the one which changed the ACC behaviour on the MG4) then these should be applied at a scheduled service. Otherwise you'd need to complain about an issue with the car that may be fixed via an optional update, but you sometimes have to push the dealer to get interested in it.

 

[slmorgan42]

I just booked my MG5 FL in to Arnold Clark in Kirkcaldy for a year 2 service. It has 8500 miles on the clock. The service receptionist didn't know about the low mileage service, but checked and I'm getting it. I then said I needed the Tesla charge software update, plus the fix for the infotainment system not powering down. Surprisingly, I was told that services don't include ANY software updates! She's checking, but it doesn't exactly fill me with confidence.

Does anyone know of a link to official MG policy on updates?

Not wanting to high jack this thread but what is the low millage service? Mine is going in soon for 2year service and has 9k on it.

 

[Jomarkh]

Not wanting to high jack this thread but what is the low millage service? Mine is going in soon for 2year service and has 9k on it.

Under 10k is low mileage between 10-15k is high.

 

[M44LCY]

Not wanting to high jack this thread but what is the low millage service? Mine is going in soon for 2year service and has 9k on it.

Service Schedules and Digital Records

All MG vehicles require servicing regularly. Our dealers guarantee: Trained MG technicians, service records, roadside assistance extentions. Learn more today.

www.mg.co.uk

Select your model to show both the normal services and the low mileage ones. Not all models have the low mileage option - mostly newer ones. The normal service is for 15,000 miles or one year, whichever comes first. Low mileage is where you do up to 10,000 over the year.

 

[emmrecs]

Service Schedules and Digital Records

All MG vehicles require servicing regularly. Our dealers guarantee: Trained MG technicians, service records, roadside assistance extentions. Learn more today.

www.mg.co.uk

Select your model to show both the normal services and the low mileage ones. Not all models have the low mileage option - mostly newer ones. The normal service is for 15,000 miles or one year, whichever comes first. Low mileage is where you do up to 10,000 over the year.

According to what I was recently told by the MG dealer who will be doing my next service (following the closing of my supplying dealership) MG have now dropped the Low Mileage service option for my MG5 (pre-facelift).

 

[Cowton jb]

Hi to all here I have only just found this thread not been on here for a couple of weeks really but there appears to be some confusion still about MG vehicles and open to all Tesla superchargers that are open to all makes.

This all started with the MG5 and after a long debate in that forum it was established thanks to Miles Robert’s that the long range models face lifted or pre FL should be able to charge at Tesla points, and if they didn’t work the dealers should be able to apply a software update fix and the cost of doing this the dealer could claim back from MG Motors.
With no cost to owners this is what was reported on the podcast and was correct at that time.
My car a 2022 FL trophy LR was fixed via a software update FOC by my dealer Chorley MG in Chorley and now works fine

Several weeks later this appeared to be changed of tune by MG to say it was now at the dealers discretion which I said at the time was most annoying.

Several owners apart from myself have had this work done on there MG cars FOC but it is now obvious it was not just the MG5 that had this issue but also the ZSEV.

To the best of my knowledge the MG4 does not have this issue my wife has a 4 SR and I have charged that on a supercharger without any problems.

So it appears the debate goes on and that shouldn’t be the case an update is available for certain but not all models that we know, which dealers will apply it FOC is the point of this thread and many thanks to Gadjet Geek for starting it, and as I see it in a nutshell, the information required is if your car has been fix to enable the open to all Tesla network to be used is.
Which car
Model
Year
Which Dealer did that fix FOC.
Les.

As owner of MK1 ZSev exclusive I hoped to charge using Tesla superchargers several times this summer in Ireland and north England. Even tried v4 Teslas at gretna via contactless.
Having found this thread tried requesting a 'fix' with DriveMG Darlington. £132 was their response !

 

[gwig66]

As there are a few threads about this, if you have received a free Tesla supercharger update, please post the name, address and contact details of the dealership which performed it.

Edit moderator: Added "supercharger" to the thread title.

Bedford MG Glyn Hopkin

 

[Rutsy]

I put a case to the vehicle ombudsman about MG Motors failing to reimburse its dealers for the full cost of the update needed to some of its vehicles to enable them to use Tesla chargers, and the cost therefore being passed to customers. I argued that my ZS (which was supplied after Tesla chargers were opened) should have been updated for free, because it was misdescribed at sale and therefore the onus was on MG to rectify this fault

It's taken forever but in the last few days the supplying dealer has been in contact to offer the update for free. I've accepted this. (I'd already booked it in to have it done for £25 with the service at the end of the month so not a lot of personal gain. Other garages quoted more than £120.)

The ombudsman has asked whether it can now close the case. I've told them that other MG owners are affected and that I would like them to adjudicate on the principle as I originally asked. We'll see what happens.