Gadget Geek
Distinguished Member
(I thought I would post this on this thread as well)
Please bear with me on this one, I want to get my facts straight. I am just getting the information together about the Tesla software fix before I contact the dealership.
From the MG Europe website;
https://cdn.mgmotor.eu/files/MG-Warranty-Statement_ENG_2022-11-14-091431_mhle.pdf
it states:
Guarantees repair, replacement or adjustment, free of charge, by an Authorized Repairer, of any part which
fails during the warranty period, as a result of a manufacturing or material defect.
I would say that not being able to rapid charge at a CCS charger, regardless of network provider is a fault or at the very least, in need of adjustment.
My argument will be that the Battery Management System, which controls the DC rapid charging has failed to operate, as the software is not able to negotiate with the EVSE. The software is an integral part of the BMS, as it cannot function without it and is not therefore seperate from it.
My vehicle meets all the following conditions, stipulated by MG Europe:
MG Warranty conditions require that:
• All claims are notified, diagnosed and repairs completed by an Authorized MG Repairer within the Warranty
period.
• When a defect becomes apparent, the customer must report it to an Authorized MG Repairer as soon as
possible. The warranty may be invalidated if the customer continues to drive with a defect.
• In the case of MG Electric & Hybrid Vehicles, Claims will not be accepted if the high voltage battery has been
opened or removed from the customer’s MG vehicle by anyone other than an MG Authorized Repairer.
• All repairs, damage rectification or fitting of replacement parts and accessories are carried out by an
Authorized MG Repairer and in accordance with MG instructions.
• The vehicle has not been altered from its original specifications, where said alterations maybe found to be
the cause of any subsequent component failure.
2/6
• The vehicle has not suffered from neglect, improper repair, or improper use, and has been properly cleaned,
maintained and serviced in accordance with MG’s recommendations.
• Each main service is carried out within 1500 kilometers or 28 days of the recommended mileage interval or
service anniversary date as shown on the Service Interval Plan (within the service portfolio). Whilst the
warranty will not be invalidated if a non-authorized repairer carries out this work, Warranty faults resulting
from work carried out by a non-authorized repairer may not be covered under the MG Warranty. An
itemized service invoice must be obtained in the case of maintenance by a non-authorized repair shop
detailing the work done during maintenance
Note: To qualify for the MG warranty, the vehicle must have a full and accurate service history, in line with
MG recommended servicing plan, using Original Equipment Specification (OE) parts and fluids.
• If a defect arises from non-compliance of Manufacturer recommended service intervals and or
Manufacturer recommendations for care and maintenance, the Authorized MG Repairer reserves the right to reject any subsequent claims.
• The vehicle is not used for rallying, racing or competition purposes of any kind.
• The vehicle is not subjected to any load heavier than the maximum recommended by the manufacturer.
• The owner’s protection under the terms of the MG Warranty does not affect their statutory rights in law.
So, there we have it, MG are contractually obliged to fix the problem.
A warranty is a contractual assurance from a seller to a buyer. It is a subsidiary or collateral provision to the main purpose of the agreement: the sale itself. A breach of warranty claim is an action for breach of contract and is subject to the normal legal requirements of proving loss.
I'll post back how I get on.
Please bear with me on this one, I want to get my facts straight. I am just getting the information together about the Tesla software fix before I contact the dealership.
From the MG Europe website;
https://cdn.mgmotor.eu/files/MG-Warranty-Statement_ENG_2022-11-14-091431_mhle.pdf
it states:
Guarantees repair, replacement or adjustment, free of charge, by an Authorized Repairer, of any part which
fails during the warranty period, as a result of a manufacturing or material defect.
I would say that not being able to rapid charge at a CCS charger, regardless of network provider is a fault or at the very least, in need of adjustment.
My argument will be that the Battery Management System, which controls the DC rapid charging has failed to operate, as the software is not able to negotiate with the EVSE. The software is an integral part of the BMS, as it cannot function without it and is not therefore seperate from it.
My vehicle meets all the following conditions, stipulated by MG Europe:
MG Warranty conditions require that:
• All claims are notified, diagnosed and repairs completed by an Authorized MG Repairer within the Warranty
period.
• When a defect becomes apparent, the customer must report it to an Authorized MG Repairer as soon as
possible. The warranty may be invalidated if the customer continues to drive with a defect.
• In the case of MG Electric & Hybrid Vehicles, Claims will not be accepted if the high voltage battery has been
opened or removed from the customer’s MG vehicle by anyone other than an MG Authorized Repairer.
• All repairs, damage rectification or fitting of replacement parts and accessories are carried out by an
Authorized MG Repairer and in accordance with MG instructions.
• The vehicle has not been altered from its original specifications, where said alterations maybe found to be
the cause of any subsequent component failure.
2/6
• The vehicle has not suffered from neglect, improper repair, or improper use, and has been properly cleaned,
maintained and serviced in accordance with MG’s recommendations.
• Each main service is carried out within 1500 kilometers or 28 days of the recommended mileage interval or
service anniversary date as shown on the Service Interval Plan (within the service portfolio). Whilst the
warranty will not be invalidated if a non-authorized repairer carries out this work, Warranty faults resulting
from work carried out by a non-authorized repairer may not be covered under the MG Warranty. An
itemized service invoice must be obtained in the case of maintenance by a non-authorized repair shop
detailing the work done during maintenance
Note: To qualify for the MG warranty, the vehicle must have a full and accurate service history, in line with
MG recommended servicing plan, using Original Equipment Specification (OE) parts and fluids.
• If a defect arises from non-compliance of Manufacturer recommended service intervals and or
Manufacturer recommendations for care and maintenance, the Authorized MG Repairer reserves the right to reject any subsequent claims.
• The vehicle is not used for rallying, racing or competition purposes of any kind.
• The vehicle is not subjected to any load heavier than the maximum recommended by the manufacturer.
• The owner’s protection under the terms of the MG Warranty does not affect their statutory rights in law.
So, there we have it, MG are contractually obliged to fix the problem.
A warranty is a contractual assurance from a seller to a buyer. It is a subsidiary or collateral provision to the main purpose of the agreement: the sale itself. A breach of warranty claim is an action for breach of contract and is subject to the normal legal requirements of proving loss.
Warranties and indemnities: what’s the difference? – The In-House Lawyer
I'll post back how I get on.