mg4mc
Prominent Member
- Joined
- Apr 4, 2023
- Messages
- 796
- Reaction score
- 824
- Points
- 263
- Location
- Wilmslow
- Driving
- MG4 Trophy LR
My digital key worked, then when I got a new phone it would unlock the car, but not start it. The common "Smart key not detected", "Put key in the manual start position".
I tried unbinding/binding the car, logging out and logging back to the app, deleting app data and logging again. Disabling/enabling the key seemed to create new keys on the server (app before Android version 1.1.12, version 1.1.12 doesn't seem to show the key select dropdown).
The digital key associated with my account appears to be stuffed. My account was created using my phone number - however I was silly and put my email address in the account information: see later...
The fix for me...
1. Unbind the car in iSmart app
2. Logout of iSmart
3. Force stop of iSmart, clear the cache, and data (or you could uninstall/install)
4. Register a new account, because I used my phone number before I used my email. But I got an error message saying that email was already registered - Grrr!
Anyway, my Google email allows me to create new pseudo email addresses by using "[myusername]-mg4@...."
This registered a new account on the MG server
5. Follow the usual login/bind car process.
The Digital key associated with the new iSmart account now works fine for starting the car again.
I guess what I need to do is get MG to delete the account created with my phone number on their servers. There does not appear to be a process for doing this anywhere I can see? I think that would a requirement of GDPR? Anyway, a question for the dealer tomorrow - I'm not holding my breath.
Ha! I found the "Delete account" hiding on the About screen.
Tomorrow I'll trying logging back in with my phone number and deleting/recreating the account....
I tried unbinding/binding the car, logging out and logging back to the app, deleting app data and logging again. Disabling/enabling the key seemed to create new keys on the server (app before Android version 1.1.12, version 1.1.12 doesn't seem to show the key select dropdown).
The digital key associated with my account appears to be stuffed. My account was created using my phone number - however I was silly and put my email address in the account information: see later...
The fix for me...
1. Unbind the car in iSmart app
2. Logout of iSmart
3. Force stop of iSmart, clear the cache, and data (or you could uninstall/install)
4. Register a new account, because I used my phone number before I used my email. But I got an error message saying that email was already registered - Grrr!
Anyway, my Google email allows me to create new pseudo email addresses by using "[myusername]-mg4@...."
This registered a new account on the MG server
5. Follow the usual login/bind car process.
The Digital key associated with the new iSmart account now works fine for starting the car again.
I guess what I need to do is get MG to delete the account created with my phone number on their servers. There does not appear to be a process for doing this anywhere I can see? I think that would a requirement of GDPR? Anyway, a question for the dealer tomorrow - I'm not holding my breath.
Ha! I found the "Delete account" hiding on the About screen.
Tomorrow I'll trying logging back in with my phone number and deleting/recreating the account....