iSmart cannot bind to MG4: merged threads

[Zulu4]

[ Moderator: This is an issue that is frequently posted about. Please use this thread for all iSmart binding issues for the MG4.

Please at least skim this thread before posting a new question.

Feel free to suggest other threads to merge here, or a best post that summarises the available options to highlight here. ]

When trying to scan bar code of MG4 vehicle on MG App keep getting This service is not available at the moment please try later .Any ideas?

 

[Seajays]

Hi mate, yes I did.

After scouring around for info there was another thread on here which confirmed my car was still bound to the previous owner hence why it kept reverting back to the bind screen on the app after scanning the QR code or logging in manually.

I contacted MG customer services (as advised by Bam Bam above) by email with my details and the cars reg, VIN, and a screenshot of my V5 and they unbound the car within 24 hours for me. Next time I tried to bind in the car the correct bind to vehicle/connect vehicle button appeared.

Hope this helps.

Ah thanks - I did suspect that might be the case. I'll have to wait then as I only got the car at the weekend from the dealer and the new V5C hasn't come through yet.

 

[DannySB1]

Ah thanks - I did suspect that might be the case. I'll have to wait then as I only got the car at the weekend from the dealer and the new V5C hasn't come through yet.

No worries, it's a shame this isn't made more clear when purchasing a used MG4. Had me stuck for a good month!

The good news is apparently the latest version of iSmart can send an unbind request to the previous owner and if no response is received auto unbind the car...

 

[Seajays]

No worries, it's a shame this isn't made more clear when purchasing a used MG4. Had me stuck for a good month!

The good news is apparently the latest version of iSmart can send an unbind request to the previous owner and if no response is received auto unbind the car...

Yeah I saw that, and it does indeed say that on version 2.0.4 of the android app store page under the release notes. Unfortunately it didn't make any difference to me, as it didn't give any option to do that (and never did say it was already bound or anything). Still just goes straight back to the front page of the app with the bind button after pressing login.