MG4 internet, data limits

[Tonych]

For everybody having data issues like me, is it the case that the blue data circle button is stuck gray and will not turn blue no matter how much you press it?

Also, you can go deeper into setting and turn data switch on. But it makes no difference.

I'm confused by wifi in this car, what is the point? So I can connect to my home wife from my drive, why would I want to do that?

Thanks for any replies

Yes, the data circle is greyed out for me

This issue described throughout this thread has nothing to do with ismart. This should continue to work even if the hotspot doesn't.

Yes all my maps etc work even when no wifi

 

[dhoogland]

As expected, today my data is back on again.

Is there anything we can do to make a stand towards MG? I believe I never signed for any 1GB limit on the hotspot feature and frankly, this feature was one of the main reasons why I picked the Luxury (Trophy) over the Comfort version.

 

[Tonych]

As expected, today my data is back on again.

Is there anything we can do to make a stand towards MG? I believe I never signed for any 1GB limit on the hotspot feature and frankly, this feature was one of the main reasons why I picked the Luxury (Trophy) over the Comfort version.

I'd definitely be behind that - so frustrating

 

[haloweenhamster]

Many people were told it was unlimited for 5 years by the sales team at mg dealerships so you could try to claim it was falsely advertised & miss sold
I personally think if they had a 10GB fair usage from the start it'd be ok but some people boasted they regularly used 60GB+ a month through the hotspot, I'm not surprised they clamped down but gone a little too low
Everything is paid for by someone, considering my NVR has a 12GB pm SIM that's £7, my phone has 240GB that's £30
Not even sure if it's limited to just MG4 or if other models are affected as well, could end up being a huge monthly bill for MG

 

[Matt x power]

Mines back on now too

 

[Ian Key]

As I've posted before. I sent the following question to MG Customer (dis)information in October 2022

A couple of questions about the "Live Services" (weather, traffic updates and Amazon music) that are included with the MG4 Trophy..
Is there a limit on how much data is included?
How long will these services be free?

To which they replied

There is no limit - no subscription payment is due and we haven't been given a timeframe if it were to ever run out...

Looks like they've changed their minds. Probably because they didn't anticipate some owners abusing the amount of data they used. The buses in my area started to roll out free Wi-Fi but after a couple of years stopped doing it for the same reason.

 

[Tyranuus]

This issue described throughout this thread has nothing to do with ismart. This should continue to work even if the hotspot doesn't.

Unfortunately in some cases it seems it does, or at least something was up somewhere. My Ismart wasn't working for the duration my car would not connect to mobile data, and the switch would go grey constantly even if I tried turning it back on.

Lo and behold yesterday on the first of the month, it started working again, and car data now works again as well.

Could be a coincidence, but both systems being out at exactly the same time, and returning at exactly the same time suggests it was related.

 

[dhoogland]

Unfortunately in some cases it seems it does, or at least something was up somewhere. My Ismart wasn't working for the duration my car would not connect to mobile data, and the switch would go grey constantly even if I tried turning it back on.

Lo and behold yesterday on the first of the month, it started working again, and car data now works again as well.

Could be a coincidence, but both systems being out at exactly the same time, and returning at exactly the same time suggests it was related.

Honestly, I put it on coincidence. I had some ismart issues as well last week but it was quite intermittent, and it started working again before I had my data back. ismart is just really crappy some days.

In two months my car will go for service and I will be sure to put this on the list of issues. Let's see what MG in the Netherlands says about this new 1GB limit.

 

[Tyranuus]

Possible, but after working for quite some time, both Ismart and data went at exactly the same time, and came back at the same time, so it at the very least seems highly coincidental. The only time Ismart was working was when I connected a wifi hotspot, and strangely other car data worked then also.

Like I say, it seemed linked...

For what its worth, I cannot find anything in writing, but I also BELIEVE I was told the hotspot was unlimited when I bought, which seemed to good to be true, but then it seemed to work as such for over year and a half...

 

[tommasov]

During the last days of September, I also experienced a lack of connectivity, but I am certain that I did not use up all the available data. Connectivity was restored on the 1st of October.

 

[Sir Poops alot]

Been following this thread recently. My experience has been the data works intermittently and rarely. Usually on start up it will be ok and sometimes random spots I choose to check if it is working. I’m always showing full 4G coverage. Read everything I can find and tried many things. Taking it to the dealer next week. Only had Essence 64 for 2 weeks.

 

[Penpons]

My brief experience of being a trophy LR owner. The Infotainment software was upgraded to R59 and from then the Weather app stopped working as well as the hotspot (Connects, but no internet) However, Amazon music still operates as does the traffic data in the satnav. (Apart from testing I never use or download music/videos) The screen still displays a strong 4g connection in the top right corner. I've heard that there may be two Sims or Esims in the car, does this tie in with how each sim is used and that one of these is not connecting to the internet?

 

[dave99]

My brief experience of being a trophy LR owner. The Infotainment software was upgraded to R59 and from then the Weather app stopped working as well as the hotspot (Connects, but no internet) However, Amazon music still operates as does the traffic data in the satnav. (Apart from testing I never use or download music/videos) The screen still displays a strong 4g connection in the top right corner. I've heard that there may be two Sims or Esims in the car, does this tie in with how each sim is used and that one of these is not connecting to the internet?

there is a problem with R59 that stops DNS lookup working which means anything connected to the hotspot just cant find anything on the internet even though the connection is actually there - there is a workaround for this particular problem which you have to do on each connected device.

 

[pfaus]

I have an "new" Australian Essence 64 (Trophy LR in british terms I guess) which has had a data traffic problem from delivery. I could get weather updates and satnav traffic when I connected to wifi at home or my phone hotspot, but not on the road using the inbuilt cellular network.
I was able to bind the car to the iPhone app but not get any updates or status, even through wifi. This leads me to believe the iSmart connection is exclusively cellular, while the other bits not so much.
It also appear to show only 3G connectivity in the infotainment icon.
I could not turn on the "Data Traffic" button in the swipe down screen at any time.

The dealership sorted the problem when I took it back, saying it had not been configured correctly at the factory. Not sure how true that was or why they didn't pick it up in dealer checks.
iSmart connectivty is working well now, so the major issue was fixed, but weather and traffic updates appear intermittent or not working at all, I'm still testing and getting a feel for what works and what doesn't. This is not a huge problem, and weather appears to work reliably when I connect the car to the iPhone hotspot, but the satnav traffic not so much. I'm prepared to live with it for now and get a better feel for what is actually working. I can look out the window at the weather and at the traffic around me using the Mark 1 eyeballs.

One question I have is a new icon that has appeared in the infotainment screen - pic below. It looks a bit like a cactus with the numeral 1 at its lower left. Googling has not provided an answer and the user manual doesn't appear to mention it (yes I did RTFM!). I imagine it is some type of networking symbol.

Any ideas about the icon or the intermittent data woes? I am interested to see if the new month brings any change - I have't used any data but who know what happened before I got the car.
Some others said things worked better at the start of the new month.

 

[haloweenhamster]

One question I have is a new icon that has appeared in the infotainment screen - pic below. It looks a bit like a cactus with the numeral 1 at its lower left. Googling has not provided an answer and the user manual doesn't appear to mention it (yes I did RTFM!). I imagine it is some type of networking symbol.

Any ideas about the icon or the intermittent data woes? I am interested to see if the new month brings any change - I have't used any data but who know what happened before I got the car.
Some others said things worked better at the start of the new month.

View attachment 31647

1 usb device connected, do you have anything plugged into either of the usb ports?

 

[Martinonline]

Can you activate the car's hotspot now? If yes, can you access the internet via that hotspot? When users have reached their data limit I believe the hotspot button toggles off every time a user tries to activate it.

It sounds like the car's eSim is having trouble creating a stable connection.

 

[APMG]

Noticed today randomly the weather app now is showing unknown

Edit went in setting found on-line entertainment network was off flicked it on and came back to life.

 

[pfaus]

1 usb device connected, do you have anything plugged into either of the usb ports?

Yes, one usb stick with music on it. Thanks for that! I wasn’t aware that they put up an icon for that, not very useful me thinks.

Can you activate the car's hotspot now? If yes, can you access the internet via that hotspot? When users have reached their data limit I believe the hotspot button toggles off every time a user tries to activate it.

It sounds like the car's eSim is having trouble creating a stable connection.

Yes the hotspot activates and stays on.