MG4 X Power Vibe/Hum 65 to 75mph

[siteguru]

Harking back to the 30 days comment ... If you've reported the issue within 30 days and are affording them the opportunity to repair, the 30 day clock has stopped. If the goods still don't confirm to contract then you can reject for a full refund (or a replacement if they agree)

 

[unbornidentity]

Mine went in today. Had a bit of a list of things I’ve noticed since but nothing major other than the vibe and I noticed it turns left with the wheel centred and has to be about 5 degrees right of centre to go in a straight line (which I suspect is related as the car doesn’t pull left).

It’s sort of going how I hoped. When I checked it in online I said I intend to reject it if they can’t completely solve the vibration problem. I could see they were working on it from constant warnings on iSMART about brakes and steering etc. They went through about 15% battery test driving it and called late this afternoon to say they need to work on it tomorrow as well as they haven’t fixed everything. So my hope is the dampers haven’t worked (as expected) and they are going to do whatever actually fixes it or are at least trying to.

Wishful thinking perhaps but I knew if they handed it back today it would definitely just be dampers and likely not work.

 

[unbornidentity]

Got the car back. It was wishful thinking The technician confirmed it does what I said, ruled out problems with suspension, steering or wheel balancing (didn’t know it was in for dampers) reported it back to MG as a warranty request and got the ‘characteristic’ response back. They didn’t actually fit the dampers as whoever did it apparently misinterpreted the response about fitting dampers. Although I expect it already has them fitted at the factory.

They showed it to me but said they couldn’t give it to me but it’s already in this thread I think. Basically some cars have it others don’t and it’s a ‘characteristic’ due to having two motors and to spin it to customers that it’s normal. I did get a good look at the other side of what they showed me and it has the word ‘fault’ in the heading.

They know I already knew about it and they are having it back to fit the dampers, and agreed to take them off if they make it worse. I did say if it comes to that I’ll reject the car. In fairness to them they weren’t even slightly defensive about it. The response from MG says there isn’t a fix but the service guy knows the score. When I said there is a fix but MG don’t want to pay for it, the reply was pretty much that they know; they get caught in the middle.

On the plus side they fixed everything else and the infotainment is now fully up to date and the LKA has had the recall update!

 

[pjmmk]

It's mind boggling that they can call it a characteristic when not all cars have the problem. They're really not doing themselves any favours. I would guess that people getting this sort of brush-off are less likely to take the chance on buying another MG.

 

[unbornidentity]

It's mind boggling that they can call it a characteristic when not all cars have the problem. They're really not doing themselves any favours. I would guess that people getting this sort of brush-off are less likely to take the chance on buying another MG.

The justification to themselves is that it isn’t dangerous and won’t cause something else to fail.

If they all did it and they advertised it as a feature then it would be fair enough. It’s a fault though, we know it and they do!

The funny thing is they lent me a Mokka e and if anything would make me put up with the problem it was that pile of crap! It was smooth as silk on the motorway but I’d rather eat my own testicles than drive that all the time. But getting the ‘characteristic’ fob off has put me on the war path!

 

[Mickandsej]

I think I can feel “it” on mine (July 24 build date) when I’m in the speed zone quoted. I’m still rose tinted but it feels like what everyone else describes. However: crucially has there been any direct failure of any components linked to it? That would really ramp up a factory response (not necessarily a solution though!) or set up for a class action.
Last time I checked arethereanyleft there were barely 1000 UK registered XPs, so we are definitely a minority by comparison.
The motoring press generally recommend the Ext range Trophy over the XP and I know they are highly similar and the Trophy is still a good car, but faults aside the XP is still a Great Car!

 

[Bricktop X PWR]

The justification to themselves is that it isn’t dangerous and won’t cause something else to fail.

If they all did it and they advertised it as a feature then it would be fair enough. It’s a fault though, we know it and they do!

The funny thing is they lent me a Mokka e and if anything would make me put up with the problem it was that pile of crap! It was smooth as silk on the motorway but I’d rather eat my own testicles than drive that all the time. But getting the ‘characteristic’ fob off has put me on the war path!

If you don't want to go through the ball ache and cost of getting solicitors involved later on, with zero guarantee of a win by the way, reject it now while you have the chance.

Then find another that doesn't vibrate.

The choice is quite clearly yours, and given my time again I wouldn't hesitate.

It was my Rose Tinted Spectacles and "I'm sure it will be alright" coupled with "probably just a wheel out of balance" thinking, that has me in this predicament today.

I've also pointed out many times before that any secondary wear and tear that comes about will "probably" be out of the limited warranty and fully payable by the customer.

Would they later agree that the "Characteristic" had accelerated to failure, the proposed life of any given component?

 

[LenEV2016]

I've also pointed out many times before that any secondary wear and tear that comes about will "probably" be out of the limited warranty and fully payable by the customer.

Would they later agree that the "Characteristic" had accelerated to failure, the proposed life of any given component?

Spot on given their reluctance (in a lot of cases) to carry out warranty work that shouldn't even be open to debate, you can almost guarantee they would step away from any problems trying to be blamed on the characteristic

 

[unbornidentity]

If you don't want to go through the ball ache and cost of getting solicitors involved later on, with zero guarantee of a win by the way, reject it now while you have the chance.

Then find another that doesn't vibrate.

The choice is quite clearly yours, and given my time again I wouldn't hesitate.

It was my Rose Tinted Spectacles and "I'm sure it will be alright" coupled with "probably just a wheel out of balance" thinking, that has me in this predicament today.

I've also pointed out many times before that any secondary wear and tear that comes about will "probably" be out of the limited warranty and fully payable by the customer.

Would they later agree that the "Characteristic" had accelerated to failure, the proposed life of any given component?

View attachment 35930

You are right and I’ll probably reject it. I’m still going to let them fit the dampers though as I had an interesting conversation with my brothers best mate who was a mechanic for a Volvo main dealer. He said Volvo use dampers a lot and fit them to deal with vibration problems that are hard to solve rather than fix the source (“they fit them all over the place”). He said they are basically just weights with a rubber centre that clamp on to prevent vibration building up. He is actually thinking about buying an XPower himself and said it’s probably nothing to worry about unless the source is a motor. From my description he reckons it probably a drive shaft that starts resonating under certain conditions (as I think you suggested earlier on in the thread). He isn’t put off buying one as he reckons he could track it down and fix it properly himself so long as it isn’t a motor.

I’ll get the dampers fitted and try to get him to drive it if they don’t do the job for his opinion. I already offered him a go in it but he was a bit reluctant as he already wants one and reckons it will cause too much temptation

 

[Everest]

... had an interesting conversation with my brothers best mate who was a mechanic for a Volvo main dealer. He said Volvo use dampers a lot and fit them to deal with vibration problems that are hard to solve rather than fix the source (“they fit them all over the place”). He said they are basically just weights with a rubber centre that clamp on to prevent vibration building up.

STOP PRESS: MG Technicians receive the latest fix for XPOWER vibrations from Geely Holdings engineers...

 

[MG Clive]

STOP PRESS: MG Technicians receive the latest fix for XPOWER vibrations from Geely Holdings engineers...

Oh you naughty boy.

 

[ilukey77]

You are right and I’ll probably reject it. I’m still going to let them fit the dampers though as I had an interesting conversation with my brothers best mate who was a mechanic for a Volvo main dealer. He said Volvo use dampers a lot and fit them to deal with vibration problems that are hard to solve rather than fix the source (“they fit them all over the place”). He said they are basically just weights with a rubber centre that clamp on to prevent vibration building up. He is actually thinking about buying an XPower himself and said it’s probably nothing to worry about unless the source is a motor. From my description he reckons it probably a drive shaft that starts resonating under certain conditions (as I think you suggested earlier on in the thread). He isn’t put off buying one as he reckons he could track it down and fix it properly himself so long as it isn’t a motor.

I’ll get the dampers fitted and try to get him to drive it if they don’t do the job for his opinion. I already offered him a go in it but he was a bit reluctant as he already wants one and reckons it will cause too much temptation

They have fixed it and have a fix!

Dampers are not the issue its sub frame and bushes so the motors need to be pulled out new k frame and sub frame bushes and everything put back in..

Mine has been fixed for a over a month now and still great no vibe at all anymore ..

Now for MG UK to spin the characteristic BS is just plain disgusting ..

As you cant or dont fix a characteristic you fix a fault ( of which MG has done to its later X powers)

I can confirm as having to my understanding the first fix in Australia there is a fix for pre mid 2024 cars that have the vibration ..

As for a non MG dealership or mechanic to fix it yeah that wont be cheap even if you ordered the parts from MG which you could the price would be in the thousands .

My car was in the dealership for about a week and i would say atleast 3 -4 of them was the mechanic working on it so labor and parts would have probably been to the tune of 7k to 10k aud

Ill be getting Margaret lowered soon ive had the H&R lowered springs sitting in my lounge for near on 10 months waiting to get the fix and now i have it i was waiting to just make sure no return of the vibe before fitting them ..

 

[ilukey77]

Think ive posted the invoice before but just though is do it again as its not a simple task its quite involved and i would assume as there is no pricing of the parts a costly one as well

This is what was done to fix mine

 

[MG Clive]

That's a hell of a lot of work @ilukey77

 

[unbornidentity]

The dampers are on now and it’s improved it to the point that if I wasn’t already aware of the problem I would probably think it was just tyre tread or something like that and wouldn’t have thought to take it in under warranty. At 69 mph and 75 mph it’s more noticeable than any other speed but 70 is acceptable now. It’s doesn’t need to be driven below 45 again for it to become unnoticeable now.

I’ll go the motorway route to work the next few days and make my mind up about rejecting it.

 

[ilukey77]

That's a hell of a lot of work @ilukey77

It is and it was a fight and a long wait to get it done ..

I know a lot here are upset, and rightly so, with the lack of just plain customer service MG UK are giving but i urge the fight ..

My fight was out of principle I bought a NEW CAR with a warranty and it should be treated and fixed as such so I fought !!

I hardly drive on the freeway or over 100km/h for a sustained period of time very often, so the vibe annoyed me hardly ever. BUT once again it was the principle of it not the actual fix !!

Am I happy? HELL YES but not the point !!

 

[unbornidentity]

That's a hell of a lot of work @ilukey77

Yeah, it’s no wonder they are trying to get out of it

 

[unbornidentity]

Think ive posted the invoice before but just though is do it again as its not a simple task its quite involved and i would assume as there is no pricing of the parts a costly one as well
View attachment 35990
This is what was done to fix mine

Thanks ilukey

 

[Mickandsej]

Not sure what he’s picked up on but my dealer emailed me this evening.
We’d discussed the below points:
Headlight aim almost undriveable at night
Infotainment connectivity issues (R30)
Filthy windows with scale residue.
But I added I’d now done a long trip and found evidence it’s got the vibes (July 2024 build).
He’s gone from a courtesy car and quick turnaround to “we might need the car for a day or two now”.
Off work this week and I’ve pulled the bike out so the XP wasn’t being used anyway.

 

[unbornidentity]

Not sure what he’s picked up on but my dealer emailed me this evening.
We’d discussed the below points:
Headlight aim almost undriveable at night
Infotainment connectivity issues (R30)
Filthy windows with scale residue.
But I added I’d now done a long trip and found evidence it’s got the vibes (July 2024 build).
He’s gone from a courtesy car and quick turnaround to “we might need the car for a day or two now”.
Off work this week and I’ve pulled the bike out so the XP wasn’t being used anyway.

It’s probably the LKA recall (they did mine), though hopefully you’ll have more luck with vibes than me.