mykg
Established Member
I collected the car on Thursday 9th September. Four days later and all is well.
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jimromar
Novice Member
Hi. Can I ask what was changed that fixed the fault in the end. I appear to have the exact same issue, MG are being absolutely useless and the first MG garage I have taken it to, had a look and sent it away as they said they don't have time :/.
mykg
Established Member
I'm sorry to hear that you have experienced a similar problem that occurred with my car.
I am not able to tell you what actually fixed the problem with 100% certainty as the last action taken was as follows:
The last action proposed by MG Service Support was to remove the front dashboard and inspect all the cabling. The problem has not occurred again since this action was performed.
So, this may indicate that there was a connector issue, which was resolved during the cabling inspection (ie: removing and re-inserting cable connectors). I really couldn't say as no obvious problems were found.
Since that time (9th September 2021) the car has been fine. No issues.
I asked for a written summary from the dealership, which I have copied below:
Carried out diagnostic into customer fault. Multiple warnings on dash. BCM and CAN Gateway replaced. Fault still present. MG advised to clean all earth points and remove dash, seat, carpet and all interior trims. Check all connectors and pulled each pins on connectors. Built back up and tested.
I hope this helps.
I am not able to tell you what actually fixed the problem with 100% certainty as the last action taken was as follows:
The last action proposed by MG Service Support was to remove the front dashboard and inspect all the cabling. The problem has not occurred again since this action was performed.
So, this may indicate that there was a connector issue, which was resolved during the cabling inspection (ie: removing and re-inserting cable connectors). I really couldn't say as no obvious problems were found.
Since that time (9th September 2021) the car has been fine. No issues.
I asked for a written summary from the dealership, which I have copied below:
Carried out diagnostic into customer fault. Multiple warnings on dash. BCM and CAN Gateway replaced. Fault still present. MG advised to clean all earth points and remove dash, seat, carpet and all interior trims. Check all connectors and pulled each pins on connectors. Built back up and tested.
I hope this helps.
jimromar
Novice Member
Crikey. I will share this info when I take mine in next week and hopefully it may help them along. Might not be the quick fix I was hoping for then
. Thanks for sharing 
mykg
Established Member
A few questions for you.....
How often have you experienced the fault condition?
Is it an intermittent problem?
When the problem occurs can you hear a faint crackling noise coming from the infotainment speakers?
This faint noise from the speakers was a symptom that always occurred when the fault condition was present. It was like a pulsing "crackle" and it would happen as soon as you opened the car door and before the start button was pressed. If I heard this faint sound, then I knew the fault would happen when attempting to start the car.
How often have you experienced the fault condition?
Is it an intermittent problem?
When the problem occurs can you hear a faint crackling noise coming from the infotainment speakers?
This faint noise from the speakers was a symptom that always occurred when the fault condition was present. It was like a pulsing "crackle" and it would happen as soon as you opened the car door and before the start button was pressed. If I heard this faint sound, then I knew the fault would happen when attempting to start the car.
jimromar
Novice Member
Hi. Sorry for not replying. I didn't get a notification of this. It's permanent, it started one day and hasn't stopped since. No amount of disconnecting the battery of fault resetting makes any difference. No, there's no crackling from the speakers at all.
The car is now with MG and they are convinced it's the instrument cluster that's broken. They have ordered one and hopefully it arrives soon and fixes the issue...
The car is now with MG and they are convinced it's the instrument cluster that's broken. They have ordered one and hopefully it arrives soon and fixes the issue...
mykg
Established Member
I would say that the problem you have is a touch different, but shows the same fault condition. I'm sure they will find the problem and resolve the issue once and for all.
sufyan9090
Novice Member
I got this issue on my new mg4 2023
mykg
Established Member
Have you booked the car into an MG dealership to get the issue resolved? Is the problem intermittent or is a permanent fault? There was no simple fix in my case, but I documented what was performed at the dealership.
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