My Ownership Log: MG4 Trophy

[siteguru]

But MG Assist renews (for a further 12 months) after each (MG dealer) service, so the T&Cs are silent on how long MG Assist can be renewed for?

 

[PristDean]

But MG Assist renews (for a further 12 months) after each (MG dealer) service, so the T&Cs are silent on how long MG Assist can be renewed for?

Yep, that PDF is not clear enough, if indeed it auto renews after an expensive MG service

Edit: Thinking about it and from experience, likely an intentional omission as they can then withdraw the renewal service whenever they choose with no reference to or affect upon the T&C's

 

[SiW80]

What is the service price for year 1 and 2?

Using the MG service plan link (using my local dealer) I get a price of £97.73 for year 1 and £191.26 for year 2 plus a monthly management fee of £1.20

Is this ‘better’ than dealer direct pricing?

 

[phil99]

From the Ts and Cs document:

https://www.mg.co.uk/sites/default/files/2022-04/MG_Assistance_Terms_and_Conditions.pdf

What is covered:
Home Start provides assistance when the Eligible Vehicle is immobilised following a breakdown at or within ¼ mile of the Authorised Driver’s home address

[...]

What is not covered:
The recovery of an Eligible Vehicle within a quarter of a mile of the Authorised Driver’s home address

Am I being daft or are these the same thing ... ?

 

[siteguru]

Assistance vs Recovery?

 

[DanLH]

Am I being daft or are these the same thing ... ?

This is pretty standard in basic roadside cover - they'll tow you home or to a repairer if you're more than a certain distance away but if you're at/close to home they'll only fix what they can but won't tow you anywhere.

If you get a flat tyre at home, see if you can safely crawl 500m down the road before calling the AA ?

 

[siteguru]

In this case it won't matter (unless I'm misunderstanding something) - they'll come and fix a tyre at home. (MG Assist includes Home Start).

 

[tsedge]

14 months, 13,000 miles

Well, we are well overdue for an update!

Foxy is running great, no problems since the AC charging issue was fixed with a new CCU* and software updates.

We're getting great range now the temperature is warming, 250+ miles. She continues to work on pretty much every DC charger and home charging on Intelligent Octopus Go is working great too.

We still very much love driving her and everything is wearing well, including the interior, we have an occasional creak from the passenger B pillar trim but no other rattles. The expensive aftermarket mats I bought are an exception, they have worn out after only a year, I think we'll replace with harder wearing rubber ones.

Since all the updates, most of the systems are fine, ACC works so much better that now I use it, the auto headlights now work properly and switch on at the right level of darkness. Infotainment is responsive and reliable (we use CarPlay not Bluetooth) and we are now on R46.

The Emergency SOS phone still fails every now and then, but much less often than before they fiddled with it and loaded some patches.

I still turn off the speed limit detection / warning and I still turn off LKA even though it is pretty benign and much better behaved.

Overall, we are very happy and if only we had more confidence in MG's software updates and communication, things would be perfect.

*It took three months to sort the AC charging issue out and 4 dealer visits, most of this was waiting for parts and xmas period delays. We felt well supported but it was frustrating how long it took to fix and it cost a lot in DC charging.

 

[JeffMcC75]

The expensive aftermarket mats I bought are an exception, they have worn out after only a year, I think we'll replace with harder wearing rubber ones.

Out of interest which after market mats did you purchase?

 

[pjmmk]

Now an update 6 months and nearly 900 miles into ownership...

Nothing.
And the car is never given a wash when at the dealers.

This is very reassuring. After reading all the tales of woe I was starting to have second thoughts about getting an MG4.

As far as dealers not washing cars goes, that's a very good thing. I've watched them 'washing' cars at dealerships - they'd give proper detailers nightmares. The one I watched a few years ago while waiting for the sales droid to return used one bucket and a sponge for EVERY car in the lot, in the midday sun. That was the day I learned where all those swirls and scratches came from.

 

[Rolfe]

I was given the option of saying yes or no to a car wash. I said no. The car was presented pretty clean except for a streaked windscreen acquired on the way to the dealer which neatly illustrated the issue with the washer jets I had asked them to look at.

They washed the car anyway, and didn't fix the washer jets.

 

[tsedge]

18 months, 17,000 miles

Foxy has just had her footrest replaced (split plastic), not covered by warranty as considered interior trim and wear and tear. This was £75 all in fitted. I've kept the old one, which looks repairable, because I suspect this might happen again.

Not the best pleased about this - also not be pleased to learn that any investigation after just 3 months from new that doesn't result in a warranty claim is chargeable. I get dealers wanting to deter time wasters but it sticks in my throat that I may be charged their labour rate if MG decree something isn't covered.

I guess it comes with the low-cost price of the car but I am used to 3 years (covers everything except discs, pads and tyres).

Because the dealer couldn't fix it, I've done my own rear-hatch bung adjustment with tape around the latch to get rid of the irritating rattle from the back that has been getting louder and louder recently. The dealer attempted to "grease things", mystifying what they thought that would achieve. We will see how we go.

Now on R59, but still with various bugs, including in CarPlay which is annoying. Getting a bit tired of still having bugs after 18 months.

The pre-flight is still needed:

• (wait for car to boot and then press the brake)
• Select drive mode and regen level (custom mode doesn't save any time)
• Turn off LKA (so as not to die)
• Turn off Speed Sign recognition (because it is constantly wrong and distracting)
• Switch to AEB Alert only (because otherwise right turns trigger emergency braking).
• Plug in phone (otherwise system isn't ready and it won't work).

Though this doesn't take long, it is annoying and with the dealer's last words on AEB ringing in my ears ("our recommended fix is to turn it off"), we are losing faith in MG's ability to do software.

We still love how Foxy drives. Right now though, halfway through our likely ownership, we are thinking beyond MG for our next purchase.

Too many problems. My last new car was a 2017 VW Golf GTi and we had absolutely nothing go wrong in 3 years, just servicing. I miss that.

 

[Rolfe]

I had a 2009 VW Golf GTi. The engine blew up at 30,000 miles. I don't miss that!

 

[tsedge]

I had a 2009 VW Golf GTi. The engine blew up at 30,000 miles. I don't miss that!

You kept it though, it must have been doing something right!

 

[Rolfe]

Oh, I loved that car. And since it managed to blow up three months inside the warranty, I didn't have to pay for a new engine. (Although VW did try to play hard-ball at first.) And the new engine had better fuel consumption than the original one.

But still.

Did I tell you about the time one of the front wheels fell off?

 

[tsedge]

No, I don't remember you mentioning that!

Perhaps I was just lucky with mine.

 

[Rolfe]

I think I was just unlucky with these two issues. But in 14 years the car was really very good and these problems were only a tiny part of its life.