Maybe that is it. I will try to call them today.Maybe they've stopped taking additional people onto it at the moment as they can't hedge against it with the current energy prices. I'm sure it'll reappear once they've sorted the influx of new customers out.
Seems likely.Maybe they've stopped taking additional people onto it at the moment as they can't hedge against it with the current energy prices. I'm sure it'll reappear once they've sorted the influx of new customers out.
I signed up to switch to 'go' (and emailed the agile team before the switch to ask about go-faster). They can't connect to your smart meter until you're switched though so you would always be on a standard tariff for a bit whilst that happens.As a new customer, you have to go on a standard tariff first before Go becomes an option.
Is it possible that they want to do the switch in two steps?
Thankyou. I emailed them on Friday, I guess I will hear from them Monday.![]()
Octopus Go
The UK's most awarded energy supplier. We're doing energy better - for you and the environment.octopus.energy
Go to that Web page, fill in the sign me up, and they email the full t&c, prices and activation link to your email.
Go is 12month term.
If you want go faster - email [email protected]
Seems I have to wait for up to 14 days after switching across to Octopus before a smart meter can be implemented to report back readings every 30 minutes.As a new customer, you have to go on a standard tariff first before Go becomes an option.
Is it possible that they want to do the switch in two steps?