PlanMyService LLP Heads Up

[Gomev]

Thanks for replying. The key word is should. My query to MG Customer Services got a response that included, "Unfortunately, as customer service, we don’t handle any form of service plans."

Service plans are profitable so why doesn't MG get involved? They give the benefit to dealers. Perhaps dealers can make more from them by skimping on the servicing, e.g. not replacing a part that they would happily charge for if someone else picked up the tab?

I am very disappointed that the recent change of MG franchise in Eastbourne has led to me having to try and sort out where I stand with the service plan I signed up for a year ago.

I was always under the impression that MG did get involved in servicing. Is the service plan that you can arrange online at MG or a dealers not an MG thing ?

MG Service Plans | Car Maintenance

The MG service plan is designed to provide great value and ensure your car is always in top working order whenever needed. Find out more today.

www.mg.co.uk

 

[ptw]

It's the same thing. It irresponsible of MG to mislead people, you would think it is them not third parties, I was told by my dealer that MG underwrite the plan, but this is not mentioned anywhere in the documentation, that's when I smelled a rat and cancelled

 

[Wendwell]

And worrying

I had my car serviced yesterday and no bill as it was covered by my service plan

On reflection, I blame Jermyn Motors in Eastbourne. Even though they lost the MG franchise, I still think they had a responsibility to inform me who locally had taken over the franchise and that my service plan would still be valid there,

Instead, I was told to take my car to either Brighton or Tunbridge Wells for servicing. I had to make enquiries to find out that Birchwood Motors Eastbourne now had the MG franchise. Once I made contact with Birchwood, I was able to book the service. On the day, I found them very professional.

Edynamix were also helpful with prompt responses to me email queries. They have explained that PLANMYSERVICELLP is now just used as a bank reference. If anyone wants to email Edynamix - ClientServices[at]edynamix.com

I would like national distributors / manufacturers to do more to ensure
handovers go smoothely .

 

[ptw]

Poor communication at its worst really. Pleased yours is working out, but you had to jump through unnecessary hoops to sort it. You should not have to do that. Service plans are supposed to take away any worries and give you peace of mind, clearly this one doesn't.

 

[Themist0]

When I bought my car in may 23, I took out the MG 3 year service plan via the MG website, I took my car to Hendy in Crawley and they were pretty woeful, so before I take my MG4 for its second service I thought I’d email MG and ask them what is included in the second service, so I can make sure Hendy do a better job this time….

This is the reply…

Good afternoon,
Thank you for contacting MG motors UK.
Unfortunately, we wouldn’t hold any information regarding the service plan.
Kindly get in contact with eDynamix as they are the service plan provider.
Best wishes,

Well that was useful, well as useful as MG usually are…

I have responded telling MG that I expect them to answer my question as they sold me the plan… or explain why they didn’t inform me they had moved this responsibility on..

Thanks for posting the edynamix email… I guess I’ll try them..

If anyone actually has a definitive answer to what is included in the second service, as per the one sold by MG on their website then I’d appreciate that.. don’t worry about the part where the dealer just kicks the tyres as I’m sure they already do that

 

[ptw]

You can see why I binned the contract within hours of taking it on when I read the small print.

 

[Themist0]

You can see why I binned the contract within hours of taking it on when I read the small print.

Edynamix replied saying ask the dealer!!!! So they could say… oh for that service plan we just kick the tyres… I’ve now emailed Hendy to get them to tell me what they do … feels like I’m just paying to keep the free AA service

 

[siteguru]

There are a couple of service check sheets, and a service portfolio document, on my website.

Index of /MG4/Manuals

 

[ptw]

It's just a pity you have such a crap dealer, bub unfortunately there are a lot of them about but I know some are members of our focus group, hopefully they are some of the better ones but they rarely come forward with any advice for other members and they should considering hoe many issues are raised that are dealer related

 

[siteguru]

Some MG3+ info here if you're interested.

http://www.siteguru.co.uk/MG3/

 

[Themist0]

There are a couple of service check sheets, and a service portfolio document, on my website.

Index of /MG4/Manuals

Thanks, much appreciated

 

[snowyy]

Edynamix replied saying ask the dealer!!!! So they could say… oh for that service plan we just kick the tyres… I’ve now emailed Hendy to get them to tell me what they do … feels like I’m just paying to keep the free AA service

I have just had my 5 serviced for the second time. I believe that the brake fluid should be changed...not that it needs it after 20,000mls. So when i came to pick up, the receptionist said all is good except front tyres. He didn't mention anything that had been done i guess he was hoping i would be happy with the "all is fine comment" i had to ask if the fluid had been changed, slightly taken aback he fumbled through his paperwork to say Oh! it has along with the pollen filter. i asked about SOH and he mumbled that to do it would be a lot of work...funny how they gave me a quick printout on the first service..not that was any different to what i could find. And as i have a service plan i didn't get an invoice which would list all of the parts used. So i have no idea how much it cost! Is there anywhere i can access my service records?
Perkins of Rayne are the now non MG dealers who i think i like!