Hi Peter, I know this dropdowns are very frustrating.
Mine also had a dropdown again to 96,37% @ 15968 Km and 19 months of use. Typical is that it every time drops with exact 0,20%, maybe my OVMS module is calculating same this.
I treated my battery like a baby all the time, everytime charged to 80% and 1 to 4 to 100% for balancing.
I know another user who did exactly the same and same milage and age and is still having 99,6% SoH.
I wonder why some people still have excellent SoH and other don’t.
I know the main factor is high temperatures and charging with high currents, but that is not the case here.
I hope the degradation wil get more stable in time, I read that from other EV users.
Maybe it could help to get the BMS software from january 2021 which is having more top protection buffer for the cells.
The basic BMS is charging to 4,22 V per cell which is much too high.
This means charging to the limit what li-ion can handle.
The latest BMS sotware is charging the HV battery to 449V instead of 455V
That is 449 : 108. = 4,15V per cell which is much better for the battery.
But why do I still have trouble then, I charge to 80% which results in 436V HV voltage.

BTW how many range you have when charged to 100% SoC with an average temperatur of 20° C?
Just in ECO mode with hvac on.
When I bought the car this was ca. 260 Km.