Should I push for a software update?

[gwatuk]

We have a MG4 SE SR which is due its first service.
The dealer has said "the only software updates that will be carried out as standard will be the software update for the lane assist. The only other time that we are allowed to do software updates is if you have any particular concerns with your car & an update would resolve that issue."
The car's current software is R21 and I believe that there has been an R33 and the current version is R38.
Perhaps those updates have just been for trivial glitches, but I would have thought that doing an update would give some significant benefits.
(Outside temperature display would be good to have.)
@siteguru has said "Fortunately my dealer works with me and will raise Service NOW (SNOW) cases in order to get the updates applied with MG paying."
How does this work?
What are my chances of persuading my dealer to do an upgrade?

(I've read the recent thread To Update or Not? which is helpful, but my instinct is to try and get the latest software.)

 

[Rolfe]

Complain about the missing outside temperature display, and about the temperature offset on the HVAC display. That will do it.

 

[siteguru]

One obvious thing with 1100R21 ... there is no external temperature indication (as you've noted). In cold weather this could be a safety issue (use that angle) as you're unaware of how low the temperature has got. (You only get one "bong" when the temperature dips below 4°C ... if the temperature dips lower then you've no indication of this). 1100R33 returns the indication (in 0.5°C increments), and 1100R38 retains it (but in 1°C increments).

1100R33 also introduces the LDP On button in the pulldown menu, although that's moot once SC077 is applied as LKA works very well now for me.

And Her Ladyship is right re. HVAC ... 1100R38 (together with an associated HVAC module update) vastly improves how well the HVAC performs ... for me mine now works just as I would expect.

 

[gwatuk]

@siteguru can you tell me any more about raising Service NOW (SNOW) cases?

 

[siteguru]

No - I've just been told by my dealer that this is what they do when requesting support/approval from MG UK.

 

[Koops]

I went through this 2 weeks ago when my 1 year old SE LR went for its first service. I asked on several occasions for the latest software updates but the garage only did the LKA improvement (steering and braking software modules). The car is leased through Zenith….I don’t know whether that affects willingness?

 

[Tuareg]

If you don't have any issues, stay on your current software.