Tomato Energy

[Gadget Geek]

Really?

Heat pumps and EVs – how to fight climate change from home

The government has been told that the public will need to change how we drive and heat our homes.

www.bbc.co.uk

 

[Grandadgeorgec]

My switch to Tomato Lifestyle from Octopus Go did not go ahead on the 20th as planned. I emailed them and received the following reply. Facebook is indicating lots of prospective users similarly affected.

"Good Morning,
Thank you for reaching out to us and we truly do apologise for the inconvenience and delay in getting back to you.
We regret to inform you that we have been unable to complete your transfer at this time. This is due to ongoing issues with our switching servers and MPAS system.
Due to this, we have been unable to register this.
Once the switching servers are running, we will attempt to switch this supply over to us. We are currently in the process of getting this issue fixed, this has been logged and once this has been resolved we will then register this site accordingly. Our teams are actively working on combatting this.
We sincerely apologise for any inconvenience this has caused and greatly appreciate your patience and cooperation."

Update
Still with Octopus Go and its day 8 since the agreed switch date. No reply to 2 follow up emails requesting an update. Managed to contact Tomato CS by phone after 25 min hold (not that bad), only info they could provide was that my details are on a spreadsheet of customers who have not been connected and they hope they can give me a new date sometime next week. The CS agent could not confirm the cause of the delay or if compensation will be paid but stated they thought it was a regional problem.

I am inclined to just let this run to its conclusion to see how it ends but but but..... is this a sign saying stick with Octopus you silly old man.

 

[Everest]

I am inclined to just let this run to its conclusion to see how it ends but but but..... is this a sign saying stick with Octopus you silly old man

Be aware that Tomato Energy have not been meeting their licence requirements in terms of settling their payments for demand vs. supply on the internal supply markets. AFAIAA they are now performing worse than when Ofgen raised the issue with them in 2023 - so much so that Elexon have gone public with their shortcomings. See...

https://www.elexon.co.uk/article/public-notification-of-tomato-energy-limiteds-lack-of-progress-against-its-efr-milestones/

Whilst we may all want extra cheap electricity, it seems they are not playing by the rules and hence potentially disrupting the other valid suppliers - as someone on another forum put it... Tomato are firmly on the naughty step..

See also


If it sounds too good to be true, maybe it is?

 

[johnb80]

If it sounds too good to be true, maybe it is?

Many people said similar things about Octopus when it started up. One thing for sure from both the domestic market and the commercial markets Tomato is one of, if not the cheapest supplier. I have them for both business and home supplier, payment is in arrears so what am I risking? absolutely nothing. If I'd stayed with my previous supplier (EDF) what was i guaranteed to lose? £5500 plus so I'm comfortable with my choice and I wish them every success.

 

[Everest]

One thing for sure from both the domestic market and the commercial markets Tomato is one of, if not the cheapest supplier. I have them for both business and home supplier, payment is in arrears so what am I risking? absolutely nothing.

Sure. As a consumer of Tomato's offer, one is protected and have nothing to lose from their cheap prices. Nothing to risk. £££ to gain.

- I have removed some comments from here as I realise they were somewhat OTT -

Apologies.

 

[johnb80]

My post now deleted, comments no loner applicable

 

[Everest]

Feedback removed as no longer applicable

 

[Gadget Geek]

I try to avoid those that don't play fair, treat their employees badly or whatever, but I'm sure I fail on those counts too.

Good luck with that as most things bought globally have something in them which was made in China. I'll let you look up their human rights abuses.

 

[Gomev]

Hmmmm I could start to take offence at this remark.

As Stephen Fry famously said. Agree or disagree with his thoughts at your leisure.

“It's now very common to hear people say, 'I'm rather offended by that.' As if that gives them certain rights. It's actually nothing more... than a whine. 'I find that offensive.' It has no meaning; it has no purpose; it has no reason to be respected as a phrase. 'I am offended by that.' Well, so f****** what."

 

[salty]

What a Room might look like. If you couldn't have anything, that was even slightly made or had a component in them made in China.

 

[johnb80]

Deleted post, no longer applies

 

[Everest]

Hands up, sorry I did overstep things there. Ironically, my use of the word 'one' was chosen intentionally to not be personal, but in the context and a following a re-read, it doesn't read nicely or as I intended. Sorry again.

 

[Bam Bam]

The orange peril in Washington could learn something from this thread.

 

[Gadget Geek]

The orange peril in Washington could learn something from this thread.

Agreed, but he wouldn't be seen dead on an EV forum.

Absulutely disgusting behaviour from a so called president and his deputy.

 

[johnb80]

Hands up, sorry I did overstep things there. Ironically, my use of the word 'one' was chosen intentionally to not be personal, but in the context and a following a re-read, it doesn't read nicely or as I intended. Sorry again.

Apology accepted and maybe I was a tad quick to take offence. Thats probably the Yorkshireman in me LOL.

 

[johnb80]

Agreed, but he wouldn't be seen dead on an EV forum.

He probably wouldnt be allowed on any EV forum unless he was dead

Absulutely disgusting behaviour from a so called president and his deputy.

Agreed although today I did hear that Putin has some sort of hold on Trump and that's why Zelensky got the treatment he did. It was noted there was a sudden change of attitude from Trump towards Ukraine about a week ago and it's almost a U turn. It does seem not the normal Trump behaviour who is very much for sovereignty etc. I am hugely disappointed with his conduct on TV with Zelensky.

 

[Everest]

Maybe Elon would allow him on Tesla's forum

 

[Bam Bam]

As someone who teaches courses which are based around online forums, it is a well noted phenomenon that tone does not come across easily with the written word.

Which is why emojis are really useful and important to keep things friendly!

Something we have seen good use of in the most recent posts!

 

[salty]

As someone who teaches courses which are based around online forums, it is a well noted phenomenon that tone does not come across easily with the written word.

Which is why emojis are really useful and important to keep things friendly!

Something we have seen good use of in the most recent posts!

Agreed. A well placed emoji can totally change a post. Usually for the better.

 

[Rolfe]

Since everyone seems to be friends again, can we move on?