Warranty still valid? - Bought 2022 ZS EV with no proof of first service

[tiagoespinha]

Alright folks, in the end decided not to go with an MG ZS EV after all even though there was a really good deal on a new, in-stock one close by.

There were a few things about the car that annoyed me and for some I can't be sure whether it was just because that unit itself had problems or if it's a widespread thing, so decided not to risk it.

A few things that annoyed me about the car:
- The hill hold assist was a bit scary. Basically when coming up to a stop e.g., at a roundabout, on the slightest of inclines, the hill hold/park brake automatically engages as normal, but when trying to start moving again, there was a bit of delay between it automatically releasing the break and applying power which meant that the car would roll back slightly... Not much, but enough to make me notice it and annoy me...

- There was some sort of squeak coming from somewhere on the A pillar when going over slightly rougher pavement... Could never figure out where it was coming from. Reading through the forum I suspect it may have been coming from the speaker due to it being too loose inside the casing.

- The fact that they didn't get the previous owner to unbind the car and the fact that despite my attempts to force the unbinding, either the system has some bug preventing the unbinding, or the previous owner was actively cancelling the unbinding... (this is a minor one since I expect MG would be able to resolve this, but just added frustration).

- The driver's side door handle would sometimes stick on open and would require a gentle nudge to go back to its normal position. This seems to be a somewhat common problem as well..

- The infotainment system completely glitched on me on the way to return the car. I was using CarPlay and the picture froze completely, wouldn't react to touches, and even unplugging the cable did nothing. Eventually after a few minutes it reset itself, but this seemed really odd... Never had this happen with my wife's Nissan Leaf.

On top of all that, something I hadn't even mentioned before, and it's to do with the dealership, not with the car. This dealership charges £20 to charge up the car so it's fully charged on delivery day. You don't really get a choice, so I had to pay for it. When I got there at the time we'd agreed, the salesman was like "oh I'm so sorry, the car is only at 60%... I've only just plugged it in, but lets go through the documents and it'll charge up a bit more in the meanwhile". In the end it was just around 60% which felt like theft that they'd charge me for something, effectively not provide it, and not even try to make up for it. But that's just yet another occurrence in the string of shadiness I faced here...

 

[Lovemyev]

What EV do you have in mind then ?.

 

[tiagoespinha]

What EV do you have in mind then ?.

I've convinced the wife to spend a bit more and get a Tesla Model Y Long Range... used but apparently in very good condition. Getting it tomorrow fingers crossed that it'll be less eventful than the ZS...

 

[philip456]

Is it possible to get a copy of the digital service record from a dealer?

Seeing as it is the only service record, I would have thought that it should be provided to custormers who own the vehicle.

 

[fred12345]

Is it possible to get a copy of the digital service record from a dealer?

Seeing as it is the only service record, I would have thought that it should be provided to custormers who own the vehicle.

yes, you can get the printout. I got the printout of the previous owners' service somewhere up north ..

 

[Tim Green]

Waylands produced a MG headed handwritten tick-box of what had been done to my car at each annual service - it seemed to comply with the proper procedure. They also do a 10 minute under-car video identifying areas that had bern checked, including tyres.

 

[fred12345]

Waylands produced a MG headed handwritten tick-box of what had been done to my car at each annual service - it seemed to comply with the proper procedure. They also do a 10 minute under-car video identifying areas that had bern checked, including tyres.

Yes, I get the same from my MG garage WLMG.

 

[tiagoespinha]

Is it possible to get a copy of the digital service record from a dealer?

Seeing as it is the only service record, I would have thought that it should be provided to custormers who own the vehicle.

You'd have hoped so... I'd have thought that when an MG mains dealer buys a semi-new 2nd hand car where the owner says it has full service history, that they'd take the 2 minutes to verify it in the MG system (and use it as a bargaining chip to lower the offer on the part exchange). But clearly that's expecting too much of some car salesmen...

I'm just still baffled that they're still expecting to sell the car for the same amount of money... I hope they're at least being transparent and offering their own 3 year used warranty as part of the deal, just in case.

 

[Lovemyev]

I've convinced the wife to spend a bit more and get a Tesla Model Y Long Range... used but apparently in very good condition. Getting it tomorrow fingers crossed that it'll be less eventful than the ZS...

The Tesla model Y would be my 1st choice if I had the budget.
The car tech and charging network is brilliant.
Build quality has definitely improved over the early models also.
Expect a firmer ride on the model Y over the MG.
Enjoy your new Tesla !.

 

[freend4u]

i have Mg zs long range se. i have always get service from mg dealer. but as my car reach 82k miles and i was late for get service at 75k. now i have issue with ccu unit which my car not charging at home but able to charge fast chargers. dealer first told me they will do service and car will be repair under warranty but after week they called me to informed that mg not contributing in CCU unit. but i dont know why service team told me first that car will be cover under warranty and i only have to pay for service charges. very disappoint with MG. i was my big mistake to buy MG. now deal asking me to pay £3000 for CCU unit.

 

[Gadget Geek]

Try a different dealership.

 

[Everest]

my big mistake to buy MG. now deal asking me to pay £3000 for CCU unit

thanks, you've just answered the question I posed here..

Thought I'd found myself a bargain Trophy ER

for under £17K! But then found out it hasn't been fully serviced :( "if it sounds to good to be true, it probably is" strikes again! I wonder how many MG4's will be lapsing on the 7 year warranty from lack of attention to service schedules as time goes on? OK for those wanting to take the...

www.mgevs.com

 

[Lovemyev]

When manufactures are faced with the cost of a large warranty claim like this, then the very first thing they will check is the service history of the car.
If there is any issues regarding late or missed service records, that gives them the perfect opportunity to reject the claim I am afraid.
This is not just isolated to the MG brand.
You could ask your dealer if he was willing to submit a “sympathy claim” to MG.
They MAY completely refuse the request, or they may offer to contribute to the cost in some form as a gesture of good will ?.
Don’t ask - don’t get .
Remember, the dealer may have been willing to service the car and carry out the work, but its not the dealer picking up the bill for the majority of the work here, it’s MG themselves.
Like with many types of claims, you only know how good there really are, when you come to claim from them, which is too late of course.
Very little point in having the car serviced by the dealer now then .

 

[hmadsen]

I've convinced the wife to spend a bit more and get a Tesla Model Y Long Range... used but apparently in very good condition. Getting it tomorrow fingers crossed that it'll be less eventful than the ZS...

No doubt the MY LR is a better car overall, but at the price a ZS EV can be had for right now, its good value for money compared.

We looked at getting a M3 for my wife instead of the ZS EV but for the same money we would get a 4 year old M3 SR with lots of miles on the clock so opted for the ZS EV because its a new car instead of a 4 year old car with miles on the clock.

 

[Everest]

We looked at getting a M3 for my wife instead of the ZS EV

I'd say yes please to an M3, whatever the mileage

 

[tiagoespinha]

I reckon asking a different dealership is at least worth the try. I suspect the dealership in question here didn't even reach out to MG to ask whether they'd cover the cost of the CCS. They may well have gone "you've missed on your service history so technically in breach of warranty, we can't be bothered to ask MG about this, it's 3 grand, pay up".

Anecdotal and only tangentially related, but my dad's Opel in Portugal had an issue with its infotainment system. It bricked during an update and no amount of different approaches to bring it back to life got it to work again. We had a go at it, the dealership had a go at it, nothing worked. Diagnostic: the infotainment unit needs replacing.

Initially Opel had refused to foot the bill, but my dad kept insisting that he'd done nothing wrong, he'd just done the software updates like the Opel app asked him to, and it's not his fault that the thing bricked. Kept pushing them and eventually Opel offered to pay up for the unit (he still had to pay for labour but better than nothing). This was not even in warranty btw.

Just make your case that nothing in the regular servicing would have prevented or picked this up, so it shouldn't impact warranty. Bit of a pain but worth asking and pushing them

Don't know whether they're up in your neck of the woods but I've always had an excellent experience with Glyn Hopkin and Palmers.

 

[tiagoespinha]

No doubt the MY LR is a better car overall, but at the price a ZS EV can be had for right now, its good value for money compared.

We looked at getting a M3 for my wife instead of the ZS EV but for the same money we would get a 4 year old M3 SR with lots of miles on the clock so opted for the ZS EV because its a new car instead of a 4 year old car with miles on the clock.

100%. They're entirely different price points. All in all I ended up spending £11k more for a similarly-aged similar miles car, which when you think about it, can buy you a whole another car.

 

[hmadsen]

100%. They're entirely different price points. All in all I ended up spending £11k more for a similarly-aged similar miles car, which when you think about it, can buy you a whole another car.

Yeah and i am not saying its not worth it, if you want or need "more car".

We had a ZS EV 70 in April-July 2022, that car was totalled by some idiot in a Mustang, when his insurance paid us the money for the car, we promptly ordered a new one, sadly delivery time had shot up to 1 year, so when Tesla slashed their prices in January 2023, we opted to pay an additional £10.000 to "upgrade" to a AWD MY LR.

At that time it was a good decision, but now when we needed a replacement for our Corsa, because the wife had to do 60 mile roundtrips for a new work, we opted to go with the ZS EV. The added price for a new Tesla would have made no sense and as said, we chose a new car, vs a 4 year old car that had done quite a bit of miles.

Another reason is, that guy that is the head of Tesla has completely lost the plot and we did not feel comfortable buying more of his cars right now.

If he continues like now, i will certainly look good and hard at alternatives when we go to chance the Tesla in 3-4 years from now.

I think it's a case of "It's not the car, it's the owner" that makes me kind of not want to get Tesla again, the car is great, but the owner is not.

 

[tiagoespinha]

Another reason is, that guy that is the head of Tesla has completely lost the plot and we did not feel comfortable buying more of his cars right now.

If he continues like now, i will certainly look good and hard at alternatives when we go to chance the Tesla in 3-4 years from now.

I think it's a case of "It's not the car, it's the owner" that makes me kind of not want to get Tesla again, the car is great, but the owner is not.

I get what you mean and that does make me slightly uncomfortable as well. I'm also pretty sure he's not that key of a person people make him out to be... I expect his contributions to Teslas have been the more childish and useless gimmicks like fart mode and what not. I'm just hoping the board ousts him soon enough and we can enjoy some really good cars without being associated with him.

 

[tiagoespinha]

On a slight update to this car's story... the dealership had it reserved for a number of days. I was fully convinced they'd sold it (they reserve it until collection). But today it's back on the market again... Figures the prospective owner caught onto the lacking service history

I just still find baffling that they didn't at any point offer a significant chunk off the price... I may well have kept it if they'd done so and they wouldn't have had to deal with getting this car back on the market, now full well knowing that it doesn't have service history. I bet it won't sell for the current asking price anyway...