iSmart cannot bind to MG4: merged threads

[Zulu4]

[ Moderator: This is an issue that is frequently posted about. Please use this thread for all iSmart binding issues for the MG4.

Please at least skim this thread before posting a new question.

Feel free to suggest other threads to merge here, or a best post that summarises the available options to highlight here. ]

When trying to scan bar code of MG4 vehicle on MG App keep getting This service is not available at the moment please try later .Any ideas?

 

[DBedford]

Email / call Miles Roberts to see it he can get MG @ Longbridge to unbind the Car Miles Roberts CG

 

[Rick2454]

@Rick2454 How did you delete the account without being able to login to it?

In Settings, I could log in but it would only show the Bind Screen and the row of Icons on the bottom of the App. I clicked into the Hello iSmart element of the App (bottom right) and then Settings, the delete account button is under Logout...

 

[Coulomb]

Someone reported that clearing cache did it for them; it might have avoided the need for you to delete and re-install the app.

 

[Grriff]

@Rick2454. Many thanks. I'll update my guide.

 

[Tango Trophy]

I downloaded the new version of iSmart on Saturday. Since then nothing in the app works. It won’t scan my MG4. I called MG who said they are aware it doesnt work and the apps developers are hoping to have a fix by next week. I won’t hold my breath. Some days I have to do the home button reset to restore my radio volume 20 times. The software is rubbish.

 

[Coulomb]

I'll update my guide.

From the general iSmart thread: "Bottom right icon>settings>clear cache" .

 

[Deadly Doug]

Same issue clearly a problem with this updated app come on MG sort it!!!!!

Just to say deleted app then reinstalled from cloud via iPhone App Store and loaded and works!!

 

[Tosh]

MG Unbinded my Trophy, I deleted the app reinstalled it with my original email and password, like you all is working now, I just wonder if MG has updated the software in the App, as my car was unbinded remotely, just pleased all is now back to normal !!

 

[Mouss]

I downloaded the new version of iSmart on Saturday. Since then nothing in the app works. It won’t scan my MG4. I called MG who said they are aware it doesnt work and the apps developers are hoping to have a fix by next week. I won’t hold my breath. Some days I have to do the home button reset to restore my radio volume 20 times. The software is rubbish.

Hello
I'm French and used to have 0 trouble with iSMART since I have my car on july.
But yesterday, my dealer swap the TBOX because I used to have a lot of data connexion lost (4G falls down, and the car put eCall on error). Since then, iSMART doesn't communicate with the car, except by sending adress to the GPS (travel plan for exemple)

Scan, start charging, remote heating etc. are not available. It always say "the remote control instruction failed, please try again later".

What I do : unbind and bind again (failed), use another account (failed), factory reset the car (failed and lost all my setting...)
If anyone have an idea..., my dealer is waiting some news from HQ

 

[Manish]

Hello
I'm French and used to have 0 trouble with iSMART since I have my car on july.
But yesterday, my dealer swap the TBOX because I used to have a lot of data connexion lost (4G falls down, and the car put eCall on error). Since then, iSMART doesn't communicate with the car, except by sending adress to the GPS (travel plan for exemple)

Scan, start charging, remote heating etc. are not available. It always say "the remote control instruction failed, please try again later".

What I do : unbind and bind again (failed), use another account (failed), factory reset the car (failed and lost all my setting...)
If anyone have an idea..., my dealer is waiting some news from HQ

Hi, I have had exactly the same scenario.. The Tbox has been replaced but I smart doesn't work at all. My dealer is not very helpful and putting a blame on New I smart app.

Did you get any success?

 

[Mouss]

Hello. So far, nothing. It's only 2 days now.
I'm waiting some news from my dealer and send a mail to MG tech support ([email protected])
i'm so frustrated...

Hi, I have had exactly the same scenario.. The Tbox has been replaced but I smart doesn't work at all. My dealer is not very helpful and putting a blame on New I smart app.

Did you get any success?

Your TBOX was swap for the same reason ?

 

[Bribon]

I posted this on another thread and think it might help here.

I have spent a few hours trying to bind the new app to my MG Trophy. The old app gave no problems. I looked at many different sources for advice but found nothing that worked.
I have now solved the problem for myself. I hope this might help others.
In the past I must have signed into the app by using my phone number or my email address. I assumed it was two ways of accessing my MG iSmart account. I now realise by doing that I have created two accounts, no feedback appears that tells you that fact.
When trying to bind the new app using the QR code on the infotainment display, it displayed “success” but remained on the binding screen on my phone. I was using my email address to sign into my iSmart account.
Eventually, I tried signing in using my phone number. Immediately the iSmart app connected to my car without the need to bind it using the QR code. It displayed the status of my car correctly.
Therefore, my car was already bound to my account because I must have used the phone number login when I originally bound the car with the old app.
MG do not make it clear that you have to stick to either email user name or mobile number user name, otherwise you create two accounts.

 

[Mouss]

I already try this. Not ok.
I logged with mail, phone number, my wife account (she used to use tje digital Key with her account but it doesn't work anymore too), i unboud and bound, unbound and bound with another account...

It looks like the car doesn't give access to the app. But it allow it to send travel plan

I deleted my account by using mail and try to log with phone number, it doesn't work.

I create a new account with the same mail and add my phone number

Thanks for your message

 

[Manish]

Your TBOX was swap for the same reason ?

Hi, my TBOX was replaced because of mainly 2 things: intermittent connection issues causing the SOS and ecall faults ; secondly the GPS in my car was not working, the navigation was always showing the wrong location or static at one place.

After swapping the TBOX, the GPS is working fine, but the app is not scanning the QR code now. I know I should not have unbind the car which was my mistake.

When I try to bind the car now, It always says 'service is not available, please try again later'. I am not sure if this issue is due to the new Tbox or the new app. The dealer is saying it is due to the new App and asking me to wait for new a update on the app as MG is working on it.

I can't argue as the timing of new TBOX and new app exactly coincided for me!

 

[Scody]

The same thing happened to me. How do I delete the accounts and reinstall everything fine? Help thanks

 

[siteguru]

Therefore, my car was already bound to my account because I must have used the phone number login when I originally bound the car with the old app.

Exactly what I've been saying for ages

MG do not make it clear that you have to stick to either email user name or mobile number user name, otherwise you create two accounts.

Once you've first logged in via your original login, you can subsequently use either method. (At least I can).

 

[Mouss]

Hi, my TBOX was replaced because of mainly 2 things: intermittent connection issues causing the SOS and ecall faults ; secondly the GPS in my car was not working, the navigation was always showing the wrong location or static at one place.

After swapping the TBOX, the GPS is working fine, but the app is not scanning the QR code now. I know I should not have unbind the car which was my mistake.

When I try to bind the car now, It always says 'service is not available, please try again later'. I am not sure if this issue is due to the new Tbox or the new app. The dealer is saying it is due to the new App and asking me to wait for new a update on the app as MG is working on it.

I can't argue as the timing of new TBOX and new app exactly coincided for me!

Me, I have no issues to bind the car. As I said in an another post, it looks like the privacy settings make some trouble but everything is checked on the car settings.
And car and account are bound cause I can send travel plans
2 pics one hour after the TBOX swap (swap at 15:30/3:30 pm)

 

[Mouss]

Fun fact : I try some tricks to solve my issue, including a delete and create account and after some fails, go back home.
I checked my wife app and it was disconnected.
So, I logged and it unlogged me from my account. The only link between them was the digital key wich was remoded thurday after the TBOX swap.

So, I think it was maybe the problem, a miscommunication with the two account. So I deleted my wife account and try again, FAILED !

So I deleted my account for the fifth time and create a new one for my wife and a new one with me.

I'm done for now, will let you know if my dealer have some intels or if I have a feedback from MG Motor Europe Tech center...

 

[Susanna]

As far as I am aware, you can only have one account for the car. Two (or more) people can log into the account using the same log in details. When one person logs in, the others are automatically logged out.

 

[Mouss]

Yes I know. But my wife account was never bound to my MG4 before I try friday (and unbound just after), only my account and I just share the digital key with her.

But since then, only my account was bounded, and nothing keep working...