iSmart cannot bind to MG4: merged threads

[Zulu4]

[ Moderator: This is an issue that is frequently posted about. Please use this thread for all iSmart binding issues for the MG4.

Please at least skim this thread before posting a new question.

Feel free to suggest other threads to merge here, or a best post that summarises the available options to highlight here. ]

When trying to scan bar code of MG4 vehicle on MG App keep getting This service is not available at the moment please try later .Any ideas?

 

[Mouss]

Hello. So far, nothing. It's only 2 days now.
I'm waiting some news from my dealer and send a mail to MG tech support (techsupport@mgmotor.eu)
i'm so frustrated...


Your TBOX was swap for the same reason ?

I (already) got a feedback from technical support

They said I need to go back to my dealer and Ask them to perform the swap on SIPS. I search for SIPS and it's "SAIC Integrated Program System.

I'll call them tomorrow to do that

 

[htwill]

After several weeks of uninstalling/reinstalling plus attempted binding etc, etc the ismart 2 finally came to life today after another reinstalling without any binding required. The set-up clearly has a mind of its own and won't be hurried. Just keep plodding away.

 

[Mouss]

Hello.
Yesterday, my car was "unbound" from my account and when I take my car today, it looks like I wasn't linked to my account but, some information remained connected.

When I try to bound, new message : "Vehicle does not exist".

Can't wait to go to my dealership tomorrow to fix all of these things...

 

[Mouss]

Problem solve after TBOX swap perform in SIPS

And they perform an update for my TBOX just in case

 

[tsedge]

Yes I know. But my wife account was never bound to my MG4 before I try friday (and unbound just after), only my account and I just share the digital key with her.

But since then, only my account was bounded, and nothing keep working...

You and your wife should not have different accounts - you should use the same account details on different phones and then it will switch over, logging the other one out when one logs in.

I don't believe the car supports multiple personal accounts.

 

[Mouss]

You and your wife should not have different accounts - you should use the same account details on different phones and then it will switch over, logging the other one out when one logs in.

I don't believe the car supports multiple personal accounts.

She never uses my car. She only needs to get access when she arrives at the car first.

When I got the car she started using my account, but it bothered me because I have to log in every time.
Now she has her own account and can use the digital key whenever she wants.

It would be great if the car could manage multiple accounts.

 

[Johnny M]

I have an EV4 but can’t for the life of me work out where to find the QR code so that I can link my iPhone via the MG app… Can anyone help? I think it will allow me to turn the car on and heat it up remotely which would be very handy.

 

[Grriff]

Try my MG4 Trophy - a Guide chapters 11.4.1 and 12.1
Since you have a Trophy, you will should find the QR code by swiping the Home screen left and choosing 'User' . if you don't see QR codes make sure you have agreed to the Privacy Notices (11.5.10).
See also MG iSmart 2.0 [merged]

 

[Rolfe]

Yay! I knew someone would come good on this one! (My dealer did it all for me.)

 

[Tosh]

After many emails to MG head office they finally agreed to unbind the car, I was asked for the Vin number prof of ownership, the unbind was done over the internet via the cars SIM card. Please to advise after logging on to my original email and password it worked, the app has just been updated again 4 days ago with no problem.

 

[Jo Mahoney]

Hi, my TBOX was replaced because of mainly 2 things: intermittent connection issues causing the SOS and ecall faults ; secondly the GPS in my car was not working, the navigation was always showing the wrong location or static at one place.

After swapping the TBOX, the GPS is working fine, but the app is not scanning the QR code now. I know I should not have unbind the car which was my mistake.

When I try to bind the car now, It always says 'service is not available, please try again later'. I am not sure if this issue is due to the new Tbox or the new app. The dealer is saying it is due to the new App and asking me to wait for new a update on the app as MG is working on it.

I can't argue as the timing of new TBOX and new app exactly coincided for me!

I have an MG4 and have also struggled with new software binding and unbinding. Today, result. I logged on using my phone number (without zero) rather than my email. Must have done this at the start. Bingo.
I have actually remained bound throughout but until I swapped back to phone number I was blocked.

 

[siteguru]

Exactly what I've been saying for weeks ... use the ORIGINAL ACCOUNT you set up in the app and all should be OK. If you're being asked to bind your (previously bound) car then you're logged in to the wrong account. It really is that simple.

Why MG lost the linkage between email and phone I've no idea, but that seems to be the root of peoples' issue.

 

[Speckled Jim]

Since the upgrade of the iSmart app before Christmas, I have been unable to Bind my MG ZS EV. I have deleted and reloaded the app, Switched my iPhone off and restarted all to no avail.... Any ideas would be gratefully received....

Hi,
had the same problem with my MG ZS but with Android. I deleted the app from my phone, re-installed it, then logged into the app using my phone number rather than my e-mail address. Went to the car, scanned the QR and it worked. Good luck. PS other things I tried....accepting all the terms and conditions using the button on the app, on the phone agreeing the app had full permissions.

 

[Mike B]

Hi,
I am unable to bind the app to my MG4. I can the QR code and it says success but the screen on the App remains the same with the blue bar saying 'to bind' following the app update. I have been doing this on and off for nearly a month now. I have checked and am using the same email address as i originally used. Beginning to think its destined not to work for me so any thoughts/suggestions would be gratefully received.

 

[WonkoTheSaneUK]

Hi,
I am unable to bind the app to my MG4. I can the QR code and it says success but the screen on the App remains the same with the blue bar saying 'to bind' following the app update. I have been doing this on and off for nearly a month now. I have checked and am using the same email address as i originally used. Beginning to think its destined not to work for me so any thoughts/suggestions would be gratefully received.

Is your display set to "auto" or "dark" mode?
The 2nd (correct) code won't show if that's the case.

 

[Martinonline]

As Siteguru will tell you, (through gritted teeth) if you had bound the car before you do not need to bind it again. You are logging into/creating another account. Are you sure you used the email address to bind the car originally and not a telephone number? Have you accepted the T&C's on the login page - I had to do it again after the app logged me out even though I had done it before. You need to zoom out on an apple phone because it does display usually. Have you tried another device?

Have you read through all the posts and tried all the options out forward?

 

[siteguru]

Hi,
I am unable to bind the app to my MG4. I can the QR code and it says success but the screen on the App remains the same with the blue bar saying 'to bind' following the app update. I have been doing this on and off for nearly a month now. I have checked and am using the same email address as i originally used. Beginning to think its destined not to work for me so any thoughts/suggestions would be gratefully received.

If it's a brand new car then follow what @WonkoTheSaneUK is saying; if it's an existing car and you're being asked to bind after updating the app then follow what @Martinonline is saying.

 

[fnegroni]

The app isn’t working currently due to some MG server problems. Hopefully fixed soon

 

[Rolfe]

There's a separate thread on that. Seems to be the same everywhere.

[ Other moderator: App server not working thread merged with the main iSmart thread. Now fixed. ]

 

[Mike B]

As Siteguru will tell you, (through gritted teeth) if you had bound the car before you do not need to bind it again. You are logging into/creating another account. Are you sure you used the email address to bind the car originally and not a telephone number? Have you accepted the T&C's on the login page - I had to do it again after the app logged me out even though I had done it before. You need to zoom out on an apple phone because it does display usually. Have you tried another device?

Have you read through all the posts and tried all the options out forward?

I am definitely using the same login credentials. When I open the app the screen with the blue bar says to bind, I have tried pretty much everything now, including accepting the T&Cs. The app even says success when I bind but the app remains on the page that says to bind!