MG4 Software Update Thread

BingBong · Dec 23, 2024

Update: full system reset fixed the problem.

APMG · Dec 24, 2024

ntangle said:
Already on R63, I did a factory reset, and then reconfigured. Carried out the R63 upgrade over current R63. Rebooted. Went into the engineer activation menu. Deleted the current activations. Rebooted again.Tethered to the mobile phone, and then activated the AVN and Map. Rebooted.

It now works, after a number of reboots to test it still works.

Thanks @Mouss and @the happy bunny

I tried this but now getting activation errors.

When in engineering shows me AVN Activation onFailed = TSP Doesnt have car info. Please contact dealer.

However it did activate on reset first but wiped it. Perhaps it's a time delay?

Any ideas chaps.

thei · Dec 24, 2024

I tried it today too, it's the same for me! I always get the same message about abnormal parameters in the main menu and in the developer menu.

I'm going to flash to R46 again, I'll get R63 from my agent at the end of January.

the happy bunny · Dec 24, 2024

It seems your system can’t connect to the server.

Is your car a “real” Trophy or an SE running under 1300R63?

What you could try:
Switch the environment to PP.
Clear data and exit.
Reboot the system.
Switch the environment back to P.

Then:
Activate AVN and MAP.

If it still doesn’t work, try connecting the car to a Wi-Fi network and reattempt activating AVN and MAP.

APMG · Dec 24, 2024

the happy bunny said:
It seems your system can’t connect to the server.

Is your car a “real” Trophy or an SE running under 1300R63?

What you could try:
Switch the environment to PP.
Clear data and exit.
Reboot the system.
Switch the environment back to P.

Then:
Activate AVN and MAP.

If it still doesn’t work, try connecting the car to a Wi-Fi network and reattempt activating AVN and MAP.

Mine's a real trophy. Upgraded from 59 but the charger level was broken so tried the fix.

I'll try do this again now.

MG4 Standard · Dec 24, 2024

the happy bunny said:
Is your car a “real” Trophy or an SE running under 1300R63?

What are the real improvements/ benefits running Trophy Software on a SE?
Is it possible to use the navigation Software (without Smartphone)
Any known risks?

Happy X-Mas
Frank

APMG · Dec 24, 2024

the happy bunny said:
It seems your system can’t connect to the server.

Is your car a “real” Trophy or an SE running under 1300R63?

What you could try:
Switch the environment to PP.
Clear data and exit.
Reboot the system.
Switch the environment back to P.

Then:
Activate AVN and MAP.

If it still doesn’t work, try connecting the car to a Wi-Fi network and reattempt activating AVN and MAP.

Seems nothing worked, will reload 59 back on and hopefully that activates itself nicely.

the happy bunny · Dec 24, 2024

APMG said:
Seems nothing worked, will reload 59 back on and hopefully that activates itself nicely.

Yes, it’s possible the servers are just down at the moment, as no one else seemed to have reported these issues until today.

MG4 Standard said:
What are the real improvements/ benefits running Trophy Software on a SE?
Is it possible to use the navigation Software (without Smartphone)
Any known risks?

Happy X-Mas
Frank

Yes, that’s possible, but it’s not straightforward.

I’ve performed several upgrades and downgrades without any issues, but every system update does carry some risk.

APMG · Dec 24, 2024

the happy bunny said:
Yes, it’s possible the servers are just down at the moment, as no one else seemed to have reported these issues until today.

Hmm, that could be possible. Chinese turned off the servers for Christmas?

Exported some logs; only one I can see spamming is this, but unsure if just means server unavailable like you mention

Code:

12-24 11:36:51.618  2944  2944 I CarBMSManager: onChangeEvent,PropID,area,value:560002054_16777216_417.75
12-24 11:36:51.618  6742  6868 E com.telenav.arp: Denali-HMI: com.telenav.arp.module.h: onResult, result code: -200, message: exception occurred
12-24 11:36:51.618  6742  6814 I com.telenav.arp: Denali-HMI: com.telenav.arp.module.onebox.f: [dealership] query dealership take time:116, page number: 1, request count: 4
12-24 11:36:51.618  6742  6814 I com.telenav.arp: Denali-HMI: com.telenav.arp.module.onebox.f: [dealership] some query action failed, need to try again.
12-24 11:36:51.619  6742  6814 I com.telenav.arp: Denali-HMI: com.telenav.arp.module.onebox.g$2: [dealership] cacheDealership request count: 1, success:false

thei · Dec 24, 2024

I think the servers are not available! Just flashed to R46. Now when activating I get "Exception in security check service"

APMG · Dec 24, 2024

Hmm perhaps have to give it a day then. Trying to go back USB now moaning about multiple files in root yet it's the only package

I guess they picked Eve as maybe good time to take it down for maintenance as most don't have car in garage and we don't count..

thei · Dec 24, 2024

It's the same for me, for a downgrade only the AVN folder and the *.ZIP file contained therein must be in the root of the USB stick! No md5check or vipimage file! Restarting also helps.

APMG · Dec 24, 2024

thei said:
It's the same for me, for a downgrade only the AVN folder and the *.ZIP file contained therein must be in the root of the USB stick! No md5check or vipimage file! Restarting also helps.

Seems even with just that it dislikes!

Edit:

Hidden file called desktop for Google drive seems to be on the 59 package. Guess author accidentally had it / Google drive added when they synced it.

Deleted that now works

thei · Dec 24, 2024

and the activation?

APMG · Dec 24, 2024

thei said:
and the activation?

Isn't working, I have given up for today as already sat in the car for too many hours.

When I initially upgraded/factory reset it worked. It was only when I cleared the data myself it failed to reactivate again. Could be an outage or something else. I give it some time if not I guess have to get the dealer to look.

diabolikox · Dec 24, 2024

hello everyone, so regarding this problem, it could actually be a server problem. I have a luxury 64KWh that has a software version R30. today I wanted to update it, but before that in the "secret menu" I had selected the option "Clear data and exit." and from that moment it has not been reactivated, without doing any type of software update. I tried to do several factory resets but nothing. so I tried to update to R63 but the situation remains the same. so in my case the activation gave an error even before performing the update. sorry for how I write, but I use google translate

APMG · Dec 24, 2024

It appears to be a server issue, I guess give it a day or two.

Zeusssonsuz · Dec 24, 2024

Is there a download link for R63?

thei · Dec 24, 2024

Here: FCIM Google Drive

Mouss · Dec 24, 2024

Same server issue in France
But iSMART still works

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