Navigation showing on infotainment display (excite model)

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tjalana

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• Jan 28, 2025

• #1

Hi,Our one year old Excite had its 1 service today.After getting it back my wife has noticed that the AC Controls on the right side of the screen have disappeared and now shows Navigation in its place,pressing the navigation does nothing.Is there a way to move this back to the way it was.I thought the Excite model doesn't have GPS anyway.I am on R38 at the moment.Any ideas.

 

siteguru

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• Jan 29, 2025

• #2

Sounds like the dealer has done updates but not done them properly.

 

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• Jan 29, 2025

• #3

siteguru said:

Sounds like the dealer has done updates but not done them properly.

Click to expand...

Thanks for the reply,could you elaborate more,just so i have more to say when i call them.Does the SR have GPS or does any other SR owner have the Navagation panel on their screen.Thanks again

 

nanomad

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• Jan 29, 2025

• #4

2024 models do, older models officially not

Would you mind posting a screenshot of your software version?

 

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• Jan 29, 2025

• #5

nanomad said:

2024 models do, older models officially not

Would you mind posting a screenshot of your software version?

Click to expand...

Sure,think that's it.

 

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• Jan 29, 2025

• #6

Not that clear , sorry.Only one I have on my phone.

 

nanomad

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• Jan 29, 2025

• #7

Is that after the update? It's SWI69 1100R38 which should match a 22/23 MY with low trim level (i.e. excite in the UK).

I'll check later from the computer to be sure

 

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• Jan 29, 2025

• #8

Yes that's after the update,that's if he done one,not sure what it was before it went in.

 

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nanomad

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• Jan 29, 2025

• #9

That seems the correct version, dunno what he did to be honest. I'd suggest you do a factory reset of the infotainment to see if that solves the issue, otherwise it's back to the dealer so that they can sort it out

 

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• Jan 29, 2025

• #10

I believe there are two possible scenarios: either they mistakenly updated to a version like R63 intended for other models, and then, when they realized it, reverted to R38, but for some reason, the navigation system remained visible and installed. Or there’s a chance that the navigation system might also be included in some way in R38, but it’s hidden, and they somehow unlocked it.

 

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• Jan 29, 2025

• #11

Thanks for the replies,it's booked in on Fri to rectify hopefully,will get back to you all with some info to what they done, if they know what they have done that is

Just to get back to you about this issue.Wife took this morning,they had it for an hour and basically we have been told that this is the latest update.Asked whats the point in Navigation being on there if we can not use it,just said there's nothing we can do.

 

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nanomad

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• Jan 31, 2025

• #12

(speechless)

 

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tjalana

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• Jan 31, 2025

• #13

I've left a voicemail with the Manager telling him I'm not happy.

 

haloweenhamster

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• Jan 31, 2025

• #14

Have you tried installing maps to see if it will work?

 

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tjalana

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• Jan 31, 2025

• #15

To be honest, no.i did press the navigation and it just said home has not been set and couldn't find another link on the screen to do that.Then 1st read that SR models do not have GPS.Mines a 2024 so not sure now.Is there a tuition link anywhere on how to set up Navigation.Im not good with new tech,well it's new tech to me.

Maps do work through Android but I think that just mirroring the phone?

 

haloweenhamster

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• Jan 31, 2025

• #16

2024 model does have maps on the SE
I know there's a link for the maps on the updates thread

 

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• Jan 31, 2025

• #17

Oh jeez,you telling that navigation works,lol

Does it also show how to actually do it aswell,will start to scroll through them to see if I can find it after work.

 

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• Feb 10, 2025

• #18

Just an update,After my local Dealer made contact with MG Head Office,i have now been told to bring car back in for some sort of configuration test so obviously Navigation is not suppose to be on 2024 SR Models.