Fortunately we leased it so we spoke to the finance company who said they should have been notified by the dealer not your it’s in for repair not once but twice. They aren’t happy it’s now on day 12 of having itMines been in mg salford arnold clark 11 days now after failing in north wales trying to fast charge.i finally got a hire car after 9 days petrol fiat 500.
They informed me that mg in china have a set procedure they want them to follow.they say that mg in china are very slow to respond.
Ill give them another week
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Please don't think I was passing criticism on your post !.I obv stand corrected
Mine was fixed with VCU and EVCC software updates.great news car was fixed within an hour - once it reached the MG garage.
ODB port connected (found located under steering wheel) raft of error messages recorded and I hope sent to the boffins to determine root cause and permanent solution.
Warnings wiped eg ‘vehicle control system fault‘ cleared which was for obvs reasons ‘shutting off HV battery’.
So in summary and no offence meant to recovery services, if you do breakdown:-
you can try the usual IT issue resolutions listed below.
BUT in reality call MG assistance AKA the AA, but ensure you say you need recovery to MG garage only! As they are the only ones with ODB reader and NO it’s apparently not portable!!
(1) turn off and on a few times ( this will be flattening the 12v battery the longer you try)
(2) disconnected 12v battery terminal (you’ll need a 10mm spanner)
(3) 12v battery is good, (can be seen in battery menu, but note its the bars under the battery sim boo you are interested in eg apparently 7 bars is fully charged, however I found 4 bars was good enough, also car will clearly show a warning when battery is getting low)
Obviously MG like all the recovery services are all in a steep learning curve from ICE which they have years of experience to electrification.
Now take this bit or leave it as its speculation as the MG boffins won’t come back to me. However my credentials for the speculation is: I know a few things about root cause analysis and more importantly electrification of vehicles using big Li-Ion batteries And their control and necessary safety.
A) Hooking up a vehicle to any charger isn’t just plugging in some power, there is some comms that happens ‘hand shake’, the comms is to agree correct vehicle, charger, charge state, balancing etc.. I plugged my vehicle into a faulty charger M40 south bound Warwick services. I know this as the 3 other vehicles after me didnt get any charge, but fortunately drove away. for my car a bunch of failure/warning messages a possible power surge from charger, and the vehicle did what it’s designed to do ‘fail safe’ eg shut down HV battery.
B) warning messages: there are messages that are just warnings like drive door open which shouldn’t fill up warning logs and shouldn’t isolate HV battery, then there are warnings that should for safety reasons put vehicle in safe state, in hope some MG boffs review these sites.
B1) I’d suggest ensure warnings are prioritised and discarded over time.
b2) all the MG vehicles have wireless comms and should be able to be diagnosed remotely and therefore warnings recorded and cleared remotely in the field To allow drive?
b3) if b2 is not easy make portable MG ODB readers and give to recover folks
finally we should all try and help the boffins improve the glitches as the car is superb, don’t just wipe messages ensure garage send warning messages onto MG boffs.
I expect the issue will happen again but I’m going to where at all possible avoid rapid chargers, stick to >22kw ones…. Right that’s me dine hope it helps
I know it's crappy, but a courtesy car is a privilege, not a right... they do not have to give you a like for like car... there are people on this forum who have had issues and not been given any car, so just be grateful you got one.Fortunately we leased it so we spoke to the finance company who said they should have been notified by the dealer not your it’s in for repair not once but twice. They aren’t happy it’s now on day 12 of having it
They have me a hybrid which isn’t plug in so they going to pull them up on it and give me the fuel back as they should do a like for like. I shouldn’t get this type of car
Explained to the woman they gave me a jazz which is a laughing stock and if I got to choose between that or the bmw in fuel it’s more worth my time effort and comfrey to go with that and the jazz is a last resort when we need 2 cars.
They weren’t happy with hearting that. Not what I don’t but what they done so this will be fun.
Misses works for them so she has someone who is high up in the company. I’m taking owner level who’s had enough of this and offered to step in and get this sorted.
Actually your wrong on this one, Its a lease car and its in the agreement, I get a replacement of the same type or better. To top it off, the lease company's not happy with the dealer for this and looking to have something compensated and my fuel costs sent back to me, so far in 2 weeks cost me 115 quid in fuel vs free electric.I know it's crappy, but a courtesy car is a privilege, not a right... they do not have to give you a like for like car... there are people on this forum who have had issues and not been given any car, so just be grateful you got one.
See - That IS painful ?.so far in 2 weeks cost me 115 quid in fuel vs free electric.
The dealer can only give out what they have available... if anything the courtesy car guarantee should be down to the lease company not the dealer.Actually your wrong on this one, Its a lease car and its in the agreement, I get a replacement of the same type or better. To top it off, the lease company's not happy with the dealer for this and looking to have something compensated and my fuel costs sent back to me, so far in 2 weeks cost me 115 quid in fuel vs free electric.
they have staff running around in them they can easily take them off the staff. Misses garage does it all the same the salesmen just get given a car and taken off them when needed.The dealer can only give out what they have available... if anything the courtesy car guarantee should be down to the lease company not the dealer.
Good luck with that. Let us know how you get on.they have staff running around in them they can easily take them off the staff. Misses garage does it all the same the salesmen just get given a car and taken off them when needed.
Well I’ll be getting money back for fuel costs