iSmart cannot bind to MG4: merged threads

[Zulu4]

[ Moderator: This is an issue that is frequently posted about. Please use this thread for all iSmart binding issues for the MG4.

Please at least skim this thread before posting a new question.

Feel free to suggest other threads to merge here, or a best post that summarises the available options to highlight here. ]

When trying to scan bar code of MG4 vehicle on MG App keep getting This service is not available at the moment please try later .Any ideas?

 

[JCW]

Have you agreed to the terms and conditions on the car screen? Swipe Home screen right. Choose settings. Scroll down to Privacy notices. Scroll down to accept T&Cs (MG4 Trophy - a Guide chapter 11.5.10)

I have accepted terms and conditions and ticked the three functions related to privacy policy

 

[Grriff]

Is the only option left that the dealer set up an account and bound this to the car? Are you able to check this?
Otherwise you may need to contact MG unbind car

 

[Martinonline]

Hi, yes, I am. I tried rebooting, re-install and factory reset. I can scan QR code to login, can see my name appearing and very brielfy see the option to bind to the car but it disappears immediately. It is a new car so wouldnt have thought it was “bound” already? But unsure how I could check that.

Please humour me and sorry for all the questions. You talk about scanning the QR code to login, that is confusing me because I thought you scan to register not to login. (Note, I downloaded the app and created an account before I got near the Info screen, so that's new to me.) In your reply to my question you said you logged in before you went to the car. Are you saying that you have tried both ways? Are you using the same credentials (username/password) as you used to create the account? How did you create the account?

 

[JCW]

Please humour me and sorry for all the questions. You talk about scanning the QR code to login, that is confusing me because I thought you scan to register not to login. (Note, I downloaded the app and created an account before I got near the Info screen, so that's new to me.) In your reply to my question you said you logged in before you went to the car. Are you saying that you have tried both ways? Are you using the same credentials (username/password) as you used to create the account? How did you create the account?

I installed and registered and logged in on the app. When you come to the login screen in the car you can either log in through phone/email or through QR. I tried both ways (qr/phone) and login on the car. But that's it, can't get any further than that. As mentioned previously I briefly see a button “connect vehicle” appear next to my name on the car but that goes very fast.

 

[Ian Key]

I installed and registered and logged in on the app. When you come to the login screen in the car you can either log in through phone/email or through QR. I tried both ways (qr/phone) and login on the car. But that's it, can't get any further than that. As mentioned previously I briefly see a button “connect vehicle” appear next to my name on the car but that goes very fast.

There are two QR codes on the infotainment screen. The first one is to download the app on to your phone, the second is to bind your phone to the car's account and if I remember it's in the lower right portion of the screen. If your car's screen is in dark/night mode the second QR code doesn't show up.

 

[Lunarman]

I had a similar experience with the app recently when trying to login. The login details, phone no etc, had always present but were missing asking me to reinput.
When trying to select the country code (44) from the drop down box a screen briefly appeared then disappeared with a message "resource not available try later" Reinstalling the app made no difference.
This went on for 4 days until I noticed that my phone clock was running 3 minutes fast (Thanks to BBC breakfast time check) on checking my phone setting the time had been manually set and was not getting it from the network. Changed this setting and the App worked instantly and has been stable ever since.

 

[Grriff]

I had a similar experience with the app recently when trying to login. The login details, phone no etc, had always present but were missing asking me to reinput.
When trying to select the country code (44) from the drop down box a screen briefly appeared then disappeared with a message "resource not available try later" Reinstalling the app made no difference.
This went on for 4 days until I noticed that my phone clock was running 3 minutes fast (Thanks to BBC breakfast time check) on checking my phone setting the time had been manually set and was not getting it from the network. Changed this setting and the App worked instantly and has been stable ever since.

Thanks for the reminder. It's essential that the clock is correct.

 

[Martinonline]

JCW, have you tried logging in to your account with another device? If possible can you upload a screenshot of the account page that appears after you have logged in. (I did not have a problem but someone who has had problems nay recognise the page and offer a solution.)

Finally, you say your car is new; I am sure someone had a problem and it was because the car had not been registered with MG servers. I can't find the post though.

 

[siteguru]

JCW, have you tried logging in to your account with another device? If possible can you upload a screenshot of the account page that appears after you have logged in. (I did not have a problem but someone who has had problems nay recognise the page and offer a solution.)

Finally, you say your car is new; I am sure someone had a problem and it was because the car had not been registered with MG servers. I can't find the post though.

That rings a bell with me too.

 

[Grriff]

That rings a bell with me too.

Are you referring to activation? Activate head unit first!

 

[siteguru]

No - it was someone who had to get MG involved as their servers simply didn't recognise the vehicle's VIN so they couldn't bind.

 

[JCW]

JCW, have you tried logging in to your account with another device? If possible can you upload a screenshot of the account page that appears after you have logged in. (I did not have a problem but someone who has had problems nay recognise the page and offer a solution.)

Finally, you say your car is new; I am sure someone had a problem and it was because the car had not been registered with MG servers. I can't find the post though.

Thanks. I am trying to reach MG to see if has to do with server. I will try this activate head.

 

[johnledi]

There is potentially an ongoing issue regarding this. I would recommend to keep trying in the meantime and if after a few days it is still not working then the dealership is your route.

iSmart connection problem

Took delivery of MG4 Trophy last Wednesday. Downloaded iSmart from App Store. Could not register - getting error message that there was no network connection. Today I received the following message from theDealer: "MG are currently having a problem with the App and we are finding we’re not able...

www.mgevs.com

I have had my MG for over a year and it was bound, however when the update came through on the app it says on the car when I try to bind it through the app, the car is already bound, so I don't know what to do.

 

[WonkoTheSaneUK]

I have had my MG for over a year and it was bound, however when the update came through on the app it says on the car when I try to bind it through the app, the car is already bound, so I don't know what to do.

Log into the app with your original credentials (either email or mobile number without the first 0)
This has been stated many times in this and other similar threads.

 

[johnledi]

Well, I tried that, and it says the car is bound, but the app says it isn't.

 

[WonkoTheSaneUK]

Well, I tried that, and it says the car is bound, but the app says it isn't.

Did you try both? Maybe you used one at first and the other just now.

 

[Luckyrobp]

Someone reported that clearing cache did it for them; it might have avoided the need for you to delete and re-install the app.

Had same problem. Just tried this & it worked?

 

[LilithBearsMG4]

Trying to bind my new MG4 Trophy. I login under settings / user, scan the QR code but then it says bind still ? how do I now bind it?

 

[Jomarkh]

Hi, have a look here

MG iSmart 2.0 [merged]

Hello all, just got my Trophy delivered and it's awesome so far BUT I can't seem to be able to bind the app to the car. I have registered (after a few tries!) with MG and can log on to the app, I can also see the second QR code I need to scan. I then add the 4-digit code twice and...

www.mgevs.com

 

[njlovelock]

Hi, it may help some. I have a MG5 (I know wrong forum but... binding problem) and the car was bound to another driver that had originally had it on lease or someone in the dealership.
That was only apparent when I tried to bind, got that cleared via the dealer and it still would not bind, went thought all the suggestions apart from a reset.

Kept getting to the 'service is not available, please try again later'

But the one suggestion that finally worked and did bind in the app v2.0.2, was the clearing of the cache, and on the next bind it worked straight away.

Right bottom menu icon in the app / settings / clear cache.