MG iSMART APP

[ttu]

Hi how do you do a manual update status of the car please?

Refresh like on mobile web browsers. Touch screen by finger and slide down.

 

[crowe99]

I just turn off my global data switch & privacy, then turned them back on and app is working fine again. Cheers mate

Stupid question. I can see the privacy policy but where is the global data switch

It doesn't matter... I rejected then accepted the privacy policy and hey presto... the app works. Thanks @MrSpongeHead

 

[howardscott]

Just tried mine. -4 outside. Changed and updated nothing. Working perfectly. I suspect it’s a server issue their end.

 

[Noel]

Hi Howard. Agreed.
I’m doubtful, regarding a temperature connection. I doubt the electronics in individual cars are affected by low temperatures, when temperatures across the UK will be different. There is problem in that, in order to verify this, it would require affected users to log in, to determine the internal temperature, and of course this would be an impossibility.
I’m still of the mind that this is a problem with the app, if you scroll up this list it has not worked intermittently, over a period of some seven weeks. The first reports being on the 2nd of December, when it wasn’t cold.
Yesterday morning, I tried, in order to start the warm up process, and it was not working. Later in the day I checked, and it was working. Due to either the temperature, or the App?
Today it’s working again, and reporting -1C in the car.
There is definitely something wrong with it. What, if in an emergency, you needed it to use the “find my car” option, and it was not working.

MG UK (01216-550365) need to be informed in order that they can take action.Just tried mine. -4 outside. Changed and updated nothing. Working perfectly. I suspect it’s a server issue their end.

 

[Busman]

Hi. Over the weekend the iSMART APP appeared to be down. I checked again this morning, the wheel goes round, as the APP tries to communicate with the car. But after 30 seconds it gives up and reports “the request timed out, please try again later”.
The app is very good, especially now, as it allows the AC and heated seat and steering wheel to be remotely switched on.
Has anyone else experienced this.
Many thanks Noel.

This happens a lot with the App.The server goes down periodically.I had this issue with my MG4.So far not with ZS Hybrid.When it is really bad you may have issues connecting your phone.

 

[Emanuel]

I think the server is definitely in China and in my opinion that's why the service will never be stable but discontinuous. Have you ever tried to open a chinese web page (.cn) and noticed how long it takes to enter? The government controls and filters every data transfer, so thinking of supporting an app in europe on a Chinese server is absurd. Unless one is dedicated for europe. anyway the function for me is not essential and just a nice to have. Even without the car it's excellent.

 

[DMeine]

It's -6 degrees here this morning and we have no problems turning on the heating using the app.

 

[Jazzyone]

Not got the car yet. But if you turn on the heating using the app does it start the engine or is it electric heating? Not sure if I’d want car running on the drive with no one in it.

 

[DMeine]

The car does not have an electric heater. The combustion engine is started for heating.

 

[inca]

Not got the car yet. But if you turn on the heating using the app does it start the engine or is it electric heating? Not sure if I’d want car running on the drive with no one in it.

It only runs for 10mins max and stays locked, mine been great for this cold weather. Picked mine up end of Dec. The car is secure.

 

[mickel]

The car does not have an electric heater. The combustion engine is started for heating.

So pointless in the UK and probably most EU countries as it’s illegal to leave combustion engine running? Let’s make a hybrid (and therefore by definition hopefully more environmentally friendly) but then add features that have been ruled illegal for environmental reasons! Hmm