MG voted worst car maker to represent in car dealer survey

[DB Go Rex]

MG voted worst car manufacturer to represent in Car Dealer Power 2024 survey – Car Dealer Magazine

MG is the most disappointing brand for dealerships to represent, a new Car Dealer survey has said. The Chinese-owned British brand came last in Car Dealer

cardealermagazine.co.uk

 

[fred12345]

MG voted worst car manufacturer to represent in Car Dealer Power 2024 survey – Car Dealer Magazine

MG is the most disappointing brand for dealerships to represent, a new Car Dealer survey has said. The Chinese-owned British brand came last in Car Dealer

cardealermagazine.co.uk

Thanks for sharing, good to know ... mind you, this is dealers on the company and how much they pocket for how much work, not about the car. Vauxhall is just one place above MG ...

as an illustration: "Suzuki came out on top with a score of 90.8%. It got top marks for requirements, while dealers felt the manufacturer offered outstanding return on investment"

Hopefully, servicing our MGs wont suffer as that's where they make money ..

 

[Coulomb]

See also this thread:

MG Dealer Power Awards

Wonder if a smart person is reading this? https://cardealermagazine.co.uk/publish/mg-voted-worst-car-manufacturer-to-represent-in-car-dealer-power-2024-survey/304472

www.mgevs.com

 

[ozzz]

And MG 4 got car of the year on car sales .com that’s ice & ev.

Thanks for sharing, good to know ... mind you, this is dealers on the company and how much they pocket for how much work, not about the car. Vauxhall is just one place above MG ...

as an illustration: "Suzuki came out on top with a score of 90.8%. It got top marks for requirements, while dealers felt the manufacturer offered outstanding return on investment"

Hopefully, servicing our MGs wont suffer as that's where they make money ..

Probably don’t like MG as no warranty work or break downs and definitely no rip-off oil change prices on my MG 4.

 

[fred12345]

Probably don’t like MG as no warranty work or break downs and definitely no rip-off oil change prices on my MG 4.

my local MG dealer is also a dealer and service centre for KIA and Nisan so not sure how their (un)happiness with MG brand reflects to service I receive from them ... I don't think it's much of a problem because I pay hefty price for annual service ...

 

[Lovemyev]

I think it is pretty clear from this survey, that the dealers can be just as frustrated by the lack of information and back up they receive ( or not ) from MG in the U.K. at least.
The supply of replacement spare parts has not kept pace with the increase in sales.
Dealers having cars sitting around awaiting parts must drive them crazy !.
Equally not a good experience for the customers either.
Is this the reason why they offer an 7 year extended warranty periods I ask myself ?.
Knowing you could be waiting SO long for replacement parts to arrive ?.

 

[fred12345]

The supply of replacement spare parts has not kept pace with the increase in sales.
Dealers having cars sitting around awaiting parts must drive them crazy !.
Equally not a good experience for the customers either.

lack of spare parts might well be down to dealers/garages not keeping any stock. that could be for 2 reasons - not many cars breaking down to warrant keeping stock of any particular part, or parts not being available. Someone here posted about waiting ages for a Bosch spare part that they make for MG (front radar) and eventually got reply from Bosch telling them they can't meet the demand ...

 

[Lovemyev]

Having to wait for parts to be shipped from China does not help the situation of course.

 

[DB Go Rex]

I don't think MG did themselves any favours with the small to medium sized dealers that stuck with the brand through the lean years of the MG Rover buy out and the SAIC transition where at one point they only had the TF and the MG6 to sell - only to have that loyalty rewarded by seeing second class treatment, as their sales were low, and then to be cut loose completely in some cases.

 

[tsedge]

I think all of this means there's lots of work for MG to do.

MG: on the off chance you secretly read all this, please consider engaging with your customer base in a much more open way.

For example, a meeting with representatives of this forum could help you identify quick wins around customer communication and the service experience.

Many of things you need to do are not expensive in themselves and may save money overall as they improve the brand experience.

Please get in touch privately to explore further. Thank you.

 

[Anon70]

The sample was 29,967 respondents covering 31 brands, an average of 967 per brand. MG sold 30,000 cars in the UK in 2021, assume the same for 2022 and 2023 (even though sales were increasing). So the sample is 967/90,000 = 1% of all MG cars sold.

 

[DB Go Rex]

The sample was 29,967 respondents covering 31 brands, an average of 967 per brand. MG sold 30,000 cars in the UK in 2021, assume the same for 2022 and 2023 (even though sales were increasing). So the sample is 967/90,000 = 1% of all MG cars sold.

?

 

[salty]

?

I take that to mean, that 1% of all MG cars sold in that particular year, where unreliable. So in the big scheme of things, that's not to bad, at all. That's my take on it, anyway. But I could be wrong. ??
As for MG the company, and some MG dealers, and I'm only going off what I've read on here, do seem to be particularly bad. As in, can't be arsed, once they've got your dosh? ?
Never really, trust, bloody survey's, anyway. ??

 

[Corindikev]

The survey is dependent upon purchasers responding to a survey sent by What Car. There is no information as to who they send these surveys to, how they were selected and how many responses they got for each brand and model. Anyone who has not had an issue won't bother to respond. I assume Whatcar has considered such things in the published results.

Given the MG4 was a new fully electric model during the survey with no initial dealer experience and poor initial spare parts availability, things that went wrong are more emphasised. The later models do not seem to have the same issues as the earlier versions.

MG were pretty slow to resolve the undertray issue in the UK when I had mine properly fixed quickly in Australia. MG4 owners I've spoken to have had no issues at all or just moan about LKA or some of the safety features they would rather not have, phantom braking etc, all pretty minor and not requiring a dealer fix.

90% of the problems can probably be found somewhere in this forum. The biggest problem I have seen anecdotally on this site for UK based owners is poor dealership service.

I was one of the first owners in Australia & when I took the car in for its 1000km free check last September the service people had never even seen one before & did not even know how to start it. 3 months later the undetray was fixed & they were well versed in the MG4s operation. Nothing else has happened & the first service is not for another year.

 

[tsedge]

While the absolute numbers in the survey (the reliability percentages) may be skewed by people being more likely to respond with problems than if trouble-free, there's no reason to suppose this will bias across manufacturers - so the relative positioning for reliability is probably accurate, even if it makes all cars seem less reliable than they actually are.

My main concern with MG is not that there were problems with new models on new platforms (everyone has issues with brand new designs), it is the lack of progress. They are still communicating hardly at all in the same broken way as two years ago, the software update system seems to have the same issues it had two years ago, the dealers are still encountering things they don't understand two years later.

I have been relatively patient with my car, giving them initially a year to get their act together, then 18 months, but I find my patience has now run out.

 

[Anon70]

I take that to mean, that 1% of all MG cars sold in that particular year, where unreliable. So in the big scheme of things, that's not to bad, at all. That's my take on it, anyway. But I could be wrong. ??
As for MG the company, and some MG dealers, and I'm only going off what I've read on here, do seem to be particularly bad. As in, can't be arsed, once they've got your dosh? ?
Never really, trust, bloody survey's, anyway. ??

They say the pool of vehicles is those sold in the last 5 years so you have to add all cars sold in that time frame. I only took figures for cars sold in the last 3 years, so the data sample is actually less than 1%.

 

[salty]

They say the pool of vehicles is those sold in the last 5 years so you have to add all cars sold in that time frame. I only took figures for cars sold in the last 3 years, so the data sample is actually less than 1%.

Better still. ??

 

[fred12345]

As for MG the company, and some MG dealers, and I'm only going off what I've read on here, do seem to be particularly bad. As in, can't be arsed, once they've got your dosh? ?
Never really, trust, bloody survey's, anyway. ??

All dealers are the same - money first ! About comments on the forum, well, people mostly join when they have a problem and then keep complaining about their problem, no incentive to sing praises ...

 

[DB Go Rex]

I take that to mean, that 1% of all MG cars sold in that particular year, where unreliable. So in the big scheme of things, that's not to bad, at all. That's my take on it, anyway. But I could be wrong. ??
As for MG the company, and some MG dealers, and I'm only going off what I've read on here, do seem to be particularly bad. As in, can't be arsed, once they've got your dosh? ?
Never really, trust, bloody survey's, anyway. ??

But the survey was about car dealers representing their brands...was it not?

This stat doesn't seem to match up to the actual survey.