MG4 Software Update Thread

[Deleted member 10041]

not many are prepared for ev's locally even mercedes /renault dealer have crap service and after sales . but im sure my local dealer will keep cars up to date as the sales manager is the best guy you would want as your friend to keep you happy with the car after you get it and my one is that .

It's great that you have confidence in your MG dealer, unfortunately there are numerous reports of negative dealer experiences in the UK.

 

[nexia201]

It's great that you have confidence in your MG dealer, unfortunately there are numerous reports of negative dealer experiences in the UK.

im glad im not in the uk then

 

[tsedge]

im glad im not in the uk then

Is the dealer model the same overseas?

In the UK dealers are their own independent businesses run in their own ways using MG as a franchise, some are standalone and others are part of larger dealer network groups with their own sub-branding.

So you can end up with 4 corporations involved:

• Local dealer
• Dealer group
• MG UK
• MG China (parent SAIC)

Which can be why it is such a nightmare to get decisions, responses and support.

 

[nexia201]

Is the dealer model the same overseas?

In the UK dealers are their own independent businesses run in their own ways using MG as a franchise, some are standalone and others are part of larger dealer network groups with their own sub-branding.

So you can end up with 4 corporations involved:

• Local dealer
• Dealer group
• MG UK
• MG China (parent SAIC)

Which can be why it is such a nightmare to get decisions, responses and support.

locally he is responsable for the imported cars

 

[tsedge]

locally he is responsable for the imported cars

Sounds like a better model then.

 

[LeeP]

Sounds like a better model then.

This is a General Distributor model, so the importer then retails the vehicle and is used in markets where the sales numbers don't justify a brand owned wholesaler with a franchised distribution network.

 

[Sloucher]

Damn! I thought things were going too well. The car has been perfect so far as I'm concerned, but I've just checked on the MG Recall Checker and according to that mine is subject to a recall.

Annoyingly, it doesn't actually say what the recall is for, so I can only assume I've been lucky not to be locked in so far. Are there any other issues, apart from the lock-in problem, that are subject to recall?

 

[siteguru]

Mine says NO ... so I guess yours will be for the lock-in fix, as that's the only official recall I'm aware of.

 

[Sloucher]

Well, I rang my local dealer and he confirms my car is due for a recall and has confirmed the only recall he is aware of is for the locked-in fix. He thought it odd that I hadn't received a recall letter from MG.

I'm booked in for two weeks time, and I asked him not to take the opportunity then to upgrade my infotainment system from R30 to R33. He laughed and said "I don't blame you - if it ain't broke, don't fix it!" confirming what has been pointed out on this forum - R33 introduces more bugs than it squashes!

 

[siteguru]

I think that there's an updated R33 which fixes what the previous R33 broke.

 

[Hallix73]

Since having mine upgraded to the latest R33 version all is working fine, including Radio!!!

 

[tsedge]

I think that there's an updated R33 which fixes what the previous R33 broke.

Yes, I remember someone saying this.

 

[Sloucher]

Well, I've just spoken with the dealer I bought our car from, and he has confirmed that the lock-in fix was applied to our car before we collected it. That would explain why I haven't had the recall letter.

I think I'll still keep the appointment at our local dealer for the recall, if only to checkout the R33 update version and to get the windscreen washer jets adjusted. They still wash the underside of the bonnet!

 

[WonkoTheSaneUK]

I think that there's an updated R33 which fixes what the previous R33 broke.

It's extremely poor practice to issue an update without increasing the revision number (That's what the "R" usually means)

 

[tsedge]

It's extremely poor practice to issue an update without increasing the revision number (That's what the "R" usually means)

Emergency patch maybe to some sub-level version number we can't see. But yes, I agree.

 

[Collected]

Since getting updated to R33 also very happy. To me LKA feels less violent and errors/Miss-engagements are occurring less frequently. Road sign recognition is much better, just one time today in a 30 where it thought it was 20. A couple of occasions on wide roads where it wasn’t sure if it should be 60or70 so just showed national symbol. Other times on duals or narrower national speed limit road it read 70 or 60 respectively. Remembered my phone… didn’t auto pair (other half used previous trip) but big improvement on having to re-pair from scratch / not being able to find my phone.
Screen felt generally more responsive too. And the dry weather meant I got nearly 5mi/kWh on the way home this afternoon. ?

 

[Sloucher]

Curiouser and curiouser!

Thought I'd ring my local dealer again to change the appointment from a recall fix to an Infotainment update and windscreen washer adjustment.

I didn't get the response I expected though.
Firstly he told me they weren't allowed to do any updates without contacting MG first and getting their permission - which sounded strange!
Secondly, he didn't have any experience with the windscreen washers and didn't know if they were adjustable or would have to be replaced.

Anyone any thoughts on either of those two issues?

 

[siteguru]

Aren't the washer jets the old-school type with adjustable nozzles?

Re. updates - the "permission" from MG is a matter of connecting the car to the equipment, and then the equipment gathers the car's VIN and searches the MG servers for available updates. (At least that's how I understand it).

 

[Swampy]

Hi Bernie. Looking in the manual you can adjust the angle of the jets with a flat headed screwdriver. Mine aren’t performing 100% so when I took the car in today for the rear brakes check they checked the jets and agreed to order a new pair in.

 

[Eber]

Firstly he told me they weren't allowed to do any updates without contacting MG first and getting their permission - which sounded strange!
Secondly, he didn't have any experience with the windscreen washers and didn't know if they were adjustable or would have to be replaced.

As it seems every update has to be confirmed with MG / SAIC China. If the customer complains about the LKA, a ticket will be opened and the update can be applied. No complaint, no update by default.

The nozzles are the same as on every other car. They can be adjusted. And they have to. My dealer said they were wrong on every car (including mine). Many complaints about this in the Facebook groups, too.