Against all advice on this forum I had booked my MG4 SE LR in to Bath MG for a software update as I was on R13 for infotainment and was sorely missing Android Auto nav guidance directions. At the time of booking (2nd August) I was advised that there was a service recall on the car in relation to software - the earliest they could do the work was today. I took the car down at 10am, explained that I was looking to update the Infotainment software to R16 (but now I see that R21 or even R29 might be available), and could they also look at the lane keeping assistance. At 2.45pm I picked up the car, having been told that all its software was fully up to date. I set off with the radio going and Android Auto guiding me home, excited to hear Android Assistant directions at last. Got to the first junction - nothing, not a sausage. So I went into the Vehicle menu and looked at the System page - and infotainment was still on R13!
I'm not sure what the garage have been doing for the 4.5 hours they had the car, and I'm pretty sure they have no idea either. I left them 'talking to technical' as they couldn't understand why the update 'hadn't taken'. They did say that the dealers don't get sent the software updates, they have to download them from a central server - a sensible approach I think - so my suspicion is that they either updated my car with the same software as it was already on, or they somehow didn't follow the update process properly. At least they didn't brick the car. I look forward to hearing from them tomorrow with their latest take on the situation. ?