Just sent this to the dealer I bought the car off, ahead of approaching Santander finance with a Satisfactory Quality Complaint. I think reading between the lines, and the fact I'm even sending them such an email in the first place kinda highlights my position.
I am very tired with the car, and not happy at the thought of spending another year and a half plus with the PCP at the rate the car is improving (no where near quick enough).
I will see if they do anything, but I am expecting a fob off, in which case I will take this up with Santander, as at this point, I feel the worst offending MG EV4s are basically faulty on software level, especially as you cannot turn the TJA/LKA off permanently, and I should be able to use a function of the car I've been paid for, radar and lane assisted cruise control were a big part of this for me; as I often do long days, and motorway miles.
After my previous Ioniqs, this car has been a MASSIVE dissapointment, and am distinctly considering just dumping it if I cant get anywhere with the dealer or Santander PCP finance. Maybe give BYD a try, they are chinese too, but the software sounds far less half-baked than MG, and they actually have OTA updates (and a heatpump, which oddly enough matters in the UK winters).
Honestly the false braking and lane fighting are the worst parts though, as they go from annoying to actively dangerous; I've had the car slam brakes on on me now numerous times, because its misjudged a parked vehicle which isn't even in front of me, or with no obvious reason at all.
I am very tired.
"
Hi there,
I am reaching out to you as directed by MG and Santander regards my EV4 as the original supplying dealer.
I have had no end of issues with the car since purchasing, worst of which have been numerous occasions of dangerous phantom braking sometimes at 30mph or over, or forced car auto steering for no reason which have almost caused crashes on multiple occasions, and have caused great concern to both myself and my wife.
To try and resolve these issues, I have been to local MG branches for software/firmware updates already twice, and am due to go in for a third time tomorrow, and have been in contact with them even more regularly than this because of the issues.
On top of this the issues have been numerous, but not restricted to:
Onboard electronics crashing
Working car chargers refusing to work with the car (I know they're working as I've watched over cars pull up and use them)
Faulty/System error notifications and elements of car being disabled until car is powered down and rebooted.
Infotainment system stalling and crashing, or previously sometimes refusing to produce any volume
Onboard screens failing to boot
Bluetooth regularly disconnecting (it is now rarer after some of the updates but still does this intermittently)
Temperature system sometimes refusing to heat up or cool appropriately and generally seems way off at times.
On top of that, MG's promised OTA software/firmware updates have not materialised.
Efficiency from the car has often been noticeably poor, around 3 miles per KWH.
ECall system faults
Autohold faults
And these are just the ones I can remember right now.
I am reaching the point of having to consider alternatives only a year and a bit into a PCP, which I have never done previously, but this is making me seriously unhappy with the car in a way that I have never been previously, the car has been a horrendous disappointment coming from my previous Hyundai Ioniqs.
My wife now believes the car to be dangerous, and refuses to drive it; and believes I should be able to return the vehicle.
Ideally I'd like to return the car at this point, as I have already been to local MG dealers more times than I can justify, and the issues have not yet been solved. As I stated when I bought the car, I needed something reliable for my workload, and the car has unfortunately just been unreliable and periodically unsafe; the last thing you expect from a new high tech EV, and a absolutely massive disappointment after my previous Hyundai.
Throw in the top the previously promised MG OTA updates have never arrived, and it generally feels like at least the initial version of the EV4 for UK/Europe was half baked and is being abandoned already (I note there has already been a mini-facelift with some tweaks including rear wiper).
Regards
..."
