MG4 X Power Vibe/Hum 65 to 75mph

[Bricktop X PWR]

Mine's a 2023, so I knew it could be an issue.

I've travelled at those speeds without issue before, but not at steady motorway pace. Interestingly, when I changed modes from normal to sport, it instantly moved below my threshhold of intolerance. I doubt that's a solution. On long motorway drives I won't be using sport.

It's a strange one.
Other folk have said changing modes has made a difference, but it never made a difference in my case.

 

[jamherber]

It's a strange one.
Other folk have said changing modes has made a difference, but it never made a difference in my case.

Same here - consistently repeatable irrespective of mode

 

[tonyrome]

The dealer I spoke with claimed he hadn't heard of these issues...

I'm not aware of any widespread vibration issues with the MG vehicles, nor have I encountered any official reports or customer feedback indicating that this is a common or unresolved problem. While there may be isolated cases, these are not reflective of the overall experience for most owners. MG has always been proactive in addressing any known issues, and if there were a systemic problem, it would have been communicated and resolved appropriately.

 

[jamherber]

The dealer I spoke with claimed he hadn't heard of these issues...

I'm not aware of any widespread vibration issues with the MG vehicles, nor have I encountered any official reports or customer feedback indicating that this is a common or unresolved problem. While there may be isolated cases, these are not reflective of the overall experience for most owners. MG has always been proactive in addressing any known issues, and if there were a systemic problem, it would have been communicated and resolved appropriately.

Crikey. You should have printed out the widely leaked MG technical bulletin which acknowledges the issue and lists what the dealers should do try to resolve it (although the very expensive final fix has been withdrawn because 'it is ineffective' - nothing to do with the cost)

 

[Bricktop X PWR]

Crikey. You should have printed out the widely leaked MG technical bulletin which acknowledges the issue and lists what the dealers should do try to resolve it (although the very expensive final fix has been withdrawn because 'it is ineffective' - nothing to do with the cost)

Agreed ^^^^

Sadly just another example of a dealer lying to, what he is hoping will be, just another clueless member of the car buying public.

And do you know what?

That's exactly the case.

He's probably been used to exactly that.

You have caught him out good and proper.

Yes, I can't prove he is actually lying to you, but if he/she sold you (potentially selling you) an X Power, then I refuse to believe that they haven't heard about the early cars problems.

 

[jamherber]

So I e-mailed MG UK customer service team yesterday to ask directly what they were planning to address the vibration 'characteristic' given the steering damper was ineffective (in my case anyway, same experience for everyone else I have heard of). Got the following response:-

Thank you for your further correspondence and I do understand that this does not meet with your expectations.

The problem comes from the car being a high powered vehicle. I know that I have said that before, but if you compare to a high powered petrol vehicle for example, they would shake and vibrate when power was demanded. Although an electric vehicle isn’t exactly the same, the effect here is of the same consequence.

We are trying to look at ways to improve driving experience, but it is unlikely that it can be removed completely.

I honestly believe they are intentionally trying to wind me up with statements like this, clearly assuming I have the intellect of a child. I did reply along these lines (politely though).

 

[Bricktop X PWR]

UN bloody believable!

Hopefully a kindly MG employee will soon leak the document that suggests dealers now trot out this tosh.

 

[jamherber]

UN bloody believable!

Hopefully a kindly MG employee will soon leak the document that suggests dealers now trot out this tosh.

Does seem to be the new standard message from MG UK at least.

Smacks of complete desperation - I assume they have now run out of pages in their book of excuses so are now relying on someone in their PR department with zero technical knowledge or real world experience to write their responses.

I would like to think that some of the CS representatives, if they have any common sense at all, must be physically cringing at having to write this stuff.

 

[salty]

The dealer I spoke with claimed he hadn't heard of these issues...

I'm not aware of any widespread vibration issues with the MG vehicles, nor have I encountered any official reports or customer feedback indicating that this is a common or unresolved problem. While there may be isolated cases, these are not reflective of the overall experience for most owners. MG has always been proactive in addressing any known issues, and if there were a systemic problem, it would have been communicated and resolved appropriately.

Complete and, Utter, Total, Bollox!

 

[Chrisdriving]

So I e-mailed MG UK customer service team yesterday to ask directly what they were planning to address the vibration 'characteristic' given the steering damper was ineffective (in my case anyway, same experience for everyone else I have heard of). Got the following response:-

Thank you for your further correspondence and I do understand that this does not meet with your expectations.

The problem comes from the car being a high powered vehicle. I know that I have said that before, but if you compare to a high powered petrol vehicle for example, they would shake and vibrate when power was demanded. Although an electric vehicle isn’t exactly the same, the effect here is of the same consequence.

We are trying to look at ways to improve driving experience, but it is unlikely that it can be removed completely.

I honestly believe they are intentionally trying to wind me up with statements like this, clearly assuming I have the intellect of a child. I did reply along these lines (politely though).

That is the biggest load of horse shit i have ever heard, do they think customers are idiots?

Plenty of EV’s out there AWD with loads more power than the X Power has, Tesla to name but a few, i wonder how many Tesla owners for example suffer this ‘characteristic’.
I love my car to bits but MG need to step up here and sort this.

 

[Bricktop X PWR]

This is my 4th message in 12 months to MGCS........

Good Morning Gary

I hope this email finds you well.

I was hoping that my X Power would have been vibration free by now?

You will of course, now be well aware of the issue with these cars, as does MG with at least two unsuccessful "fixes" to date.

Well to be fair, the steering dampener was developed to mask the vibrations and not actually cure them, whilst the suspension mount repositioning seems to be ineffective sadly.

Both attempts to fix the problem by MG is a clear indication that there is a problem that requires remedying.

I thought it a bit distasteful that MG would suggest that only the most vocal of customers complaining about the vibrations should be addressed, because from my viewpoint, as a customer that brought this to my dealers attention last October, (2023) I have been patiently waiting for a solution.

I first messaged you nearly twelve months ago, but still, my car vibrates between 65 and 75mph.

I have been uber patient whilst waiting for something to be done.

Granted MG have tried, but ultimately failed.

Also please don't trot out the seemingly new line that MG are trying to sell customers with the complaint, in that,
"All performance orientated vehicles vibrate"

What utter tosh.

I come from a long line of ICE performance cars, and none of them had an annoying vibration at motorway speeds.
None of them.
Just to be clear....none.

I am still truly hopeful that a fix of some sort will eventually give me the vibration free car that should have been sold to me in the first instance.

Yours Unbelievably Patiently

Chris Searle

(aka Bricktop X PWR MGEV's)

 

[salty]

This is my 4th message in 12 months to MGCS........

Good Morning Gary

I hope this email finds you well.

I was hoping that my X Power would have been vibration free by now?

You will of course, now be well aware of the issue with these cars, as does MG with at least two unsuccessful "fixes" to date.

Well to be fair, the steering dampener was developed to mask the vibrations and not actually cure them, whilst the suspension mount repositioning seems to be ineffective sadly.

Both attempts to fix the problem by MG is a clear indication that there is a problem that requires remedying.

I thought it a bit distasteful that MG would suggest that only the most vocal of customers complaining about the vibrations should be addressed, because from my viewpoint, as a customer that brought this to my dealers attention last October, (2023) I have been patiently waiting for a solution.

I first messaged you nearly twelve months ago, but still, my car vibrates between 65 and 75mph.

I have been uber patient whilst waiting for something to be done.

Granted MG have tried, but ultimately failed.

Also please don't trot out the seemingly new line that MG are trying to sell customers with the complaint, in that,
"All performance orientated vehicles vibrate"

What utter tosh.

I come from a long line of ICE performance cars, and none of them had an annoying vibration at motorway speeds.
None of them.
Just to be clear....none.

I am still truly hopeful that a fix of some sort will eventually give me the vibration free car that should have been sold to me in the first instance.

Yours Unbelievably Patiently

Chris Searle

(aka Bricktop X PWR MGEV's)

Good email, Chris. And very civilised, considering the on going situation with MG.

 

[OriginalBigAl]

That is the biggest load of horse shit i have ever heard, do they think customers are idiots?

Plenty of EV’s out there AWD with loads more power than the X Power has, Tesla to name but a few, i wonder how many Tesla owners for example suffer this ‘characteristic’.
I love my car to bits but MG need to step up here and sort this.

The obvious response is , then why don't all X powers behave the same way. ?
Edit, unless the later ones have been modded to have less power? Could explain why that 0-60 time hasn't been challenged.!

 

[salty]

The obvious response is , then why don't all X powers behave the same way. ?
Edit, unless the later ones have been modded to have less power? Could explain why that 0-60 time hasn't been challenged.!

What the 0-60 In 3.51 secs you mean?

 

[JonnyG]

Does seem to be the new standard message from MG UK at least.

Smacks of complete desperation - I assume they have now run out of pages in their book of excuses so are now relying on someone in their PR department with zero technical knowledge or real world experience to write their responses.

I would like to think that some of the CS representatives, if they have any common sense at all, must be physically cringing at having to write this stuff.

I suspect they have already had a high powered meeting and lawyered up on this fiasco. Ever since the fitting of the 2nd fix was withdrawn I reckon they (all MG dealers and MG UK) will now just trot out the "official" spiel that it is just a characteristic - so no fix. Hence the read out statement in the recent MGEV podcast on here. Legal action is the only way for recompense now IMHO.

 

[LenEV2016]

I suspect they have already had a high powered meeting and lawyered up on this fiasco. Ever since the fitting of the 2nd fix was withdrawn I reckon they (all MG dealers and MG UK) will now just trot out the "official" spiel that it is just a characteristic - so no fix. Hence the read out statement in the recent MGEV podcast on here. Legal action is the only way for recompense now IMHO.

That statement was poor, quite clearly the party line and delivered in quite an uncomfortable fashion.

 

[Bricktop X PWR]

The obvious response is , then why don't all X powers behave the same way. ?
Edit, unless the later ones have been modded to have less power? Could explain why that 0-60 time hasn't been challenged.!

Or the required mineral level of the overseas pretenders is not of a sufficient quantity to challenge my superiority.

Did you know that pride comes before a fall?

 

[Anon70]

The problem comes from the car being a high powered vehicle. I know that I have said that before, but if you compare to a high powered petrol vehicle for example, they would shake and vibrate when power was demanded. Although an electric vehicle isn’t exactly the same, the effect here is of the same consequence.

In this case I would be writing back and asking why this is not part of the press release or spec sheet for the characteristics of the range topping high powered Cyberster or for any high powered vehicle, not seen it on any Ferrari, Lambo, Aston, Merc. McLaren etc etc etc specs....buy our new car and enjoy shakes and vibrations to enhance your driving pleasure.

Is this person seriously expecting a Bentley to shake and vibrate when power is demanded

 

[Bricktop X PWR]

And to add to that after reading the Guff again...

The vibes are only noticeable whilst cruising through the zone of irritation!

Or whilst maintaining a steady speed in said zone.

I do not recall anyone stating that they have vibes when power is demanded??

I can demand power to 20 mph, 30 mph, 40 mph, 50 mph, 60 mph and guess what?

No Vibes.

Another Bullshit Statement from a Clueless Manager.

 

[jamherber]

And to add to that after reading the Guff again...

The vibes are only noticeable whilst cruising through the zone of irritation!

Or whilst maintaining a steady speed in said zone.

I do not recall anyone stating that they have vibes when power is demanded??

I can demand power to 20 mph, 30 mph, 40 mph, 50 mph, 60 mph and guess what?

No Vibes.

Another Bullshit Statement from a Clueless Manager.

Yep - it was from Gary Smart and I pointed out this very same thing on my reply, concluding he was treating me, as the customer, with complete contempt. I did receive a reply which largely ignored the points I made.