Tomato Energy

@ljw2k

This is the relevant section taken from my "Electricity Contract" with Tomato:

ScreenShot01213.jpg


In the light of what others have said perhaps this needs some clarification from Tomato!
 
The above tells me that if you wanted to Exit then no charge will be applied on the date or after the date your contract started.
 
I now understand and maybe that is a typo on their behalf maybe?
Tomatoe has said to me that no exit fees will apply and it states this clearly on the page.

Maybe best if you ring them to clarify what you have said above though in regards to on or after 2025.
 
ljw2k said:
I now understand and maybe that is a typo on their behalf maybe?
Tomatoe has said to me that no exit fees will apply and it states this clearly on the page.

Maybe best if you ring them to clarify what you have said above though in regards to on or after 2025.
Click to expand...
Judging by their terms posted earlier a typo and general bad English seems the norm.

Gadget Geek said:
From the terms and conditions;
"14.11 If You choose to switch suppliers, You must inform us 30 days before the Supply
Contract End Date. If You choose to switch suppliers at an earlier stage in the Term,
You must inform us as soon as reasonably practicable, and in any event 10 working
days before the date when You intend to switch suppliers. Me reserve the right to
obUect to such a change. If You change supplier without providing Is with advance
notice, We reserve the right to object to the change, and/or to charge You an early
termination fee, representing a sum which is equivalent to a reasonable
pre-estimate of our loss of profit."
Click to expand...
 
I've just spoken to customer service on the phone and the agent confirmed no exit fees at any time and yes, that contract date is wrong! I was told she would send an email confirming this but I'm currently still waiting!

I was also told to expect a second email, possibly today but more likely tomorrow, asking for an up to date meter reading. Have other, earlier, adopters also had to send such a reading in, or is this specific to me because, apparently, my smart meter is a SMETS1?
 
emmrecs said:
I've just spoken to customer service on the phone and the agent confirmed no exit fees at any time and yes, that contract date is wrong! I was told she would send an email confirming this but I'm currently still waiting!

I was also told to expect a second email, possibly today but more likely tomorrow, asking for an up to date meter reading. Have other, earlier, adopters also had to send such a reading in, or is this specific to me because, apparently, my smart meter is a SMETS1?
Click to expand...
Don't hold your breath for an email response. 7 days and still waiting. The chap I spoke to was asking about a reading, but I'm sure I did that during the application.
 
emmrecs said:
I've just spoken to customer service on the phone and the agent confirmed no exit fees at any time and yes, that contract date is wrong! I was told she would send an email confirming this but I'm currently still waiting!

I was also told to expect a second email, possibly today but more likely tomorrow, asking for an up to date meter reading. Have other, earlier, adopters also had to send such a reading in, or is this specific to me because, apparently, my smart meter is a SMETS1?
Click to expand...
I transferred over today 00:00, so since then I have been running on tomato juice.
Received an email about 10:00 requesting meter reading (SMETS2). Replied straight away and got auto reply (I think) saying thanks for the reading
Nothing on My Watts panel yet. Might have to wait until Octopus release the meter as when I looked up the reading it was still showing all the ? data. Email did state a date of the 11th to get the reading over by, wonder if the two are linked somehow.
 
emmrecs said:
I've just spoken to customer service on the phone and the agent confirmed no exit fees at any time and yes, that contract date is wrong! I was told she would send an email confirming this but I'm currently still waiting!

I was also told to expect a second email, possibly today but more likely tomorrow, asking for an up to date meter reading. Have other, earlier, adopters also had to send such a reading in, or is this specific to me because, apparently, my smart meter is a SMETS1?
Click to expand...
Yes I sent readings when requested on the 1st day.
 
Eon are waiting for the meter reading from Tomato from the 1st of September.
 
That's me all set up, all went smooth from my end and love the look of the myWatts Web GUI
I'm on the Tomato Lifestyle Fixed TP July 2024-V1-Tariff-Battery.

If it don't work out for me then there is no trouble going back on Octopus Agile so a win win situation for me really.
 
Talking of myWeb, has anyone got any usage data yet? Mine just shows zero for the last 6 days.
 
Gadget Geek said:
Talking of myWeb, has anyone got any usage data yet? Mine just shows zero for the last 6 days.
Click to expand...
Spoke with an (un)helpful CS today. Said that it could be up to 14 days before seeing anything in there. Something to do with the losing supplier releasing the meter.

That's what I was told. ??
 
Sounds about right. Speed isn't one of the industries major atributes, unless you owe them money of course. :)
 
Gadget Geek said:
Talking of myWeb, has anyone got any usage data yet? Mine just shows zero for the last 6 days.
Click to expand...
Same here, on facebook Tomato have said they have a problem and they hope to have it sorted shortly. They confirmed they are receiving peoples meter readings so billing will be ok.
 
Gadget Geek said:
Eon are waiting for the meter reading from Tomato from the 1st of September.
Click to expand...
EoN are clueless - still waiting for a final bill, 3 months on - Octopus got me up and running in 3 days ( with everything incl. meter readings ) - let wait n see on Tomato, as it will only save around £20 / month on our usage / standing charges.
 
Tig170 said:
EoN are clueless - still waiting for a final bill, 3 months on - Octopus got me up and running in 3 days ( with everything incl. meter readings ) - let wait n see on Tomato, as it will only save around £20 / month on our usage / standing charges.
Click to expand...
'only save £20 month'? Must be nice that £240 per year isnt worth considering, nice for some! You could always change to BG and spend even more on energy?
 

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